I am proud that this dealership caught an unfair assessment and refunded me 50% for the fair work that they have done. I retract my statement below and return it to this dealership for business. Great job for taking steps to improve fair practice from my case below. *Posted before Leadership involvement* I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David V., the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel. read more

I brought my vehicle in for recall work because this dealership was the closest option available. Before the service, my brakes felt more responsive, and my steering was tighter. After the recall work, I noticed a change in how the vehicle handled, including needing more brake pressure and a looser steering feel. I had the vehicle checked afterward and was told it is drivable, but the change in performance remains concerning to me. Since the recall involved fuse and ignition-related work, I do not know whether the changes are related. However, the difference was noticeable enough that I sought another opinion. Based on my experience, I would be hesitant to return until I have a better understanding of what changed. Based on my experience, I would likely look for another dealership for future service needs. read more

We had an AMAZING experience at Geweke dealership in Yuba City! Rico was terrific! He took so much time helping us and Tony was so good helping us finance our car.. would totally recommend them!!!! read more

I needed assistance for a problem created by a different dealership. Geweke Kia was amazing and helped me resolve my problem promptly and with great service! read more

I DONT UNDERSTAND why i feel like Im not valued or important every single time I talk to service department at kia.These guys down there are the blind leading the blind.WHO ever is training them should be fired or put out to pastor.Its border line torture to call there,no one knows anything,and when I say anything I mean it.These lazy service guys dont write ,type anything down so you explain everything over and over again.Just make a recording the first time you call cause you'll be saying that same thing about 5 times.That just the first thing thats going to be wrong belive me.These guys really treat women like there dumb my daughter and my wife both have kias,and the last time my wife took our car in there they tried to charge her 1700 dollars for a part covered under warranty,I called down there and told them they had my telluride and they told me they didn't even know who I was.Im the guy on the top of every single piece of paperwork on that car.IF YOU READ EVEN ONE PAGE my name might ring a bell,or if you even typed my name into the computer while im telling you it maybe somthing might pop up.After telling my wife nothing was covered cause she the second owner ,which she's not cause I drove that car off there lot with 25 miles on it.I tell him this cars under warranty im the owner,the first owner.He still had to check.I wait,I wait some more.five hours later.I call them and you guessed it,explain everything again,cause no one was trained to type into the computer what I said last time.Please stop hiring your friends,get some professional help in the heart of your million dollar bissness.I find out no one even looked at my warranty and I'd find out the next day.A minimal must of happened over night cause low and behold my car was covered under warranty. COULD OF TOOK YOU FIVE MIN THE DAY BEFORE TO FIND THAT OUT.Id say there system isn't up to date,and leave it at that.If they weren't so freakin rude.Rude is going to be there finish move on you as they treat you like an father scolding his kid.costumer service is really need in this low rate service department.asap. read more

Kia Customer Care Center: You can call Kia's customer service at 1-800-333-4KIA (4542). Their hours are Monday-Friday, 5:00 AM to 6:00 PM PST. You can also submit a message through their online portal at https://customercare.kiausa.com/Message/NewMessage. After filling in your contact information, select "complaint" and the relevant product or vehicle details. You can also submit feedback directly on ways to improve Kia's website, according to a YouTube video. Executive Customer Service Contacts: Michele Cameron, Executive Director, Consumer Affairs and Warranty Operations, can be reached at 111 Peters Canyon Road, Irvine, CA 92606, or by email at mcameron@kiausa.com, or by phone at (949) 468-4617. Greg Silvestri, Vice President, Service Aftersales Operations can be reached at 111 Peters Canyon Road, Irvine, CA 92606, or by email at gsilvestri@kiausa.com Chief Executive: SeungKyu (Sean) Yoon, Chief Executive, can be reached at 111 Peters Canyon Road, Irvine, CA 92606, or by email at seungkyuy@kia.com Beware of Kia Dealership. The customer service is ridiculous. This is in Yuba City, California. I have been fighting for 9 months to get a reimbursement for a U-Haul I had to rent, to bring my car in, for a recall on my engine. I spent hundreds of dollars getting the car there, and was told I would get a full reimbursement. But little did I know that was not going to happen. I had called Kia dealership over 10 times, talking to a representative about the next step to take, to get the full reimbursement for the u-haul. Every time I talk to somebody, they would transfer me to somebody else, mostly higher up people. They take the information down and say everything's going to be okay. They say they will get a hold of us when the paperwork gets done, and it's time to pay. The next thing I know, they're sending me an email saying our claim has been denied. No matter what I do, I am still being denied. I have spent money faxing paperwork, copying paperwork, sending in paperwork, and doing whatever else they wanted me to do. All I wanted was my reimbursement because my car was on recall, and there was nothing I could do. It has been 9 months. read more

We recently bought our 4th kia from geweke and would absolutely recommend Jay Yost as a sales person any day up front no bull made our trade in purchase much easier especially since we had un expected issues with our last car and the service. Will be back when it's time for our next one. thank you Jay read more

Geweke Kia - Car Dealers Near Me - Yuba City, California

The service advisor was very kind & apologetic (I know it wasn't her fault) but....i brought my car in for service, oil change & tire rotation. Was supposed to be free because of the last time I had issues when I had my car there. So I sat waiting for TWO hours & my car still sat in the same spot & was never even looked at. She came in to offer a ride anywhere I wanted, go eat lunch or whatever. By this time I was done & just took my car & walked out. She was still trying to make it right & saying they would get it in right away & get it done. The mechanic stated there were no lifts open at that time so I would have still been there a very long time. If I could give zero stars for this place I would! read more

If only I could give zero stars. Customer service is the worst...you get met with attitude and rolling eyes the moment you walk in the doors. Save yourself a headache and your money and just go to Roseville Kia. This company does not value its customers. The service department will underquote and under deliver. You'll get your car back working exactly the same but they still want to be paid for it...we had to pay over $500 for "diagnostics" to have them say they can't find a problem. read more

Worst customer service. They've had my car for 2 days haven't touched it until this afternoon and only to tell us that their system to recalibrate my car sensors is broken and won't do anything about it until next week. This is not the first time I've had issues with them. Our body shop took it there otherwise we go to Roseville Kia. read more

We bought our 2017 Kia Sorento from them. Always have had great experiences here - good service, fantastic vehicle. HOWEVER... For over a year we've been getting mail on Geweke stationery that says our warranty is "about to expire" and to call the number. When you do, it's an unrelated third party trying to sell you extra coverage you don't need. Since then, it's escalated to "your warranty HAS expired" and I'm getting sales calls. Again, they say they're with Geweke, but they're NOT. I've called Geweke (so has my husband), and multiple employees have said that they're aware of the problem, but nothing has been done to address it (our warranty is in effect and fine). So apparently, Geweke is okay with selling your information (or at least allowing access to it), and letting a 3rd party company employ scare tactics to fleece you for money on a bogus "extra coverage" claim that you don't need! How someone hasn't sued the pants off Geweke for this by now is beyond me. Allowing your name to be used to harass your customers is awful. I was going to buy another car with them, but I'm going to go elsewhere now. I can't tell when it's legitimately them trying to contact me, or the scammer 3rd party...it's not worth it! UPDATE: Sounds like Geweke sales contracts with "Automotive Contract Consultants," who are the ones sending the letters. But no one at Geweke that we've talked to seems to know anything about it! Sales is doing something (repeated 'urgent' letters to get you to buy more coverage), but no one in service knows about it??? I don't know what's worse: scammers using the Geweke name, or Geweke contracting to have letters sent, but no one at the dealership knows it's happening! Obviously, communication there is pretty lacking. We've spoken to at least 5 people and none of them knew about the letters. read more

Geweke Kia - The file we're keeping for all the scam letters that we keep calling Geweke about... - Car Dealers Near Me - Yuba City, California

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Brought my car in for a scheduled appt. for a few electrical issues. Was quoted $175 diagnostic fee when I called to schedule the appt. Once I arrive, I'm told they will need to run separate diagnostic checks for everything and a quote of over $500! This is outrageous and deceptive. Do not trust or believe any quotes you are given by this place. read more

Frusterating experience can be summed up as this: My main concern was squeaky brakes. 5 hours and $500 later, left the dealership with squeaky brakes. read more

Walked in to service to get mileage verified at 4:30 on a Fri and was told it was to late to do that. It takes maybe 15. She said bring it back Monday. I live an hour away. Not exactly easy to do. She didn't care. I know it was late on a Friday but really? It wasn't like I asked for brake job or engine replacement on a Friday without an appointment. Oh well I'll go find another dealer. All are about an hour from me. Their parts dept has always been competent and helpful but it lacks a bit of a friendly customer service vibe. Super hard to get a smile out of anyone there. Shrug. ‍ I'm always trying to smile and enjoy it reciprocated. read more

Awful waste of time. Ryan was rude and doesn't value customers' time. After waiting 2 hours I asked for an update on my car (here for a recall) just to be told it hasn't even been taken back yet. read more

This is my second terrible experience here at Geweke Kia. Both times I was scheduled for an 8am appointment but was not seen until after 9am when my advisor showed up to work. There doesn't seem to be much communication between the front end and the labor side of things. I was here for 6 hours for a simple recall evaluation where the problem was never taken care of or completed. I returned for new brakes and again waited an hour before my car was even pulled back. I was quoted for just the front brakes on three occasions looking at around $400. When my car was finished I had a bill of $600 because someone must have "misquoted" my needs. No one can explain why two identically written items were quoted $200 apart. And don't forget the $320 labor charge. I will not be back here. read more

Outstanding car buying experience. Excited to be behind the wheel of our new 2021 Kia Telluride. read more

Geweke Kia - 2021 Kia Telluride - Car Dealers Near Me - Yuba City, California

I would give them zero stars if possible. The communication at this shop is HORRIBLE. Don't hold your breath for a return call either. Every time you call the person is either at lunch or with a customer, you leave a message and never get a return call. You ask for a manager and are told they are in a meeting or not in the office. I took my car to get fixed 2 separate times. I could never get a straight answer from anyone and every time I asked them to fix something under my warranty they would charge me out of pocket before they would call the company to even see if it was covered. They are running quite a scam there. This is the closest Kia Dealership to me, but in the future I will make the hour drive to Roseville to get my car worked on. This is one of the most unprofessional and un-courteous businesses I have ever dealt with. Don't waste your time, money, or sanity dealing with Geweke's service department. Not only have they lost my business, but when I go to buy a new car in December I will be looking elsewhere. read more

If I could give this place zero stars, I would. They came highly recommend from coworkers and I went out my way to buy a car from them. What a mistake. I have had nothing but issues with the car since buying it. Their costumer service is terrible and completely difficult to deal with. Good luck having a phone call returned. The whole process of just get something looked at, let alone FIXED is a major headache. Best part? Things you pay for, like a clear coat on your car? Yeah, don't expect them to do it and definitely don't waste your money on it. I have now taken my car to another dealership after a year of trying to get issues fixed with this place and have had a much more pleasant experience working with them. On top of that they spam you with text messages for a yelp review. Here's your review Alex! Don't waste your time here, find a better dealership. read more

I would give no stars, but that is not an option. Do not deal with Nicholus White because he is a liar and lacks communication skills. I have over 20 emails from Nicholus White, and one with David Villalobos (Nic's manager), regarding driving in my 2021 Ford Ecosport with 5,000 miles to appraise and view a 2022 Kia Rio. I had waited over a week for them to receive the Kia Rio and made an appointment for Friday, September 9, but I was unable to make that appointment and rescheduled to the following day, Saturday. I even received an email confirming the appointment with David Villalobos Friday. I drove to the dealership and was told the vehicle hadn't arrived yet. I did not receive an email, text, phone call, nothing to indicate the vehicle had not arrived. I made the long drive there and back to Sacrament, and with the price of gas, it was a complete failure on their part. Lack of communication and being lied to are my two pet peeves. I will never recommend Kia Marysville to anybody. The lack of "professionalism" with these two men is disgraceful, dishonest, and downright unethical. . read more

Just literally walked out of the dealership salesman would not give me a sale price on a vehicle that I'm interested in very poor customer service skills I thought this was the auto dealership they're in the business of selling cars and they can't even give me a price on their vehicle this place is a joke who doesn't give u a price on what there trying to sell I guess they just like talking advantage of people who don't stand up for them selfs and let them get over on them. But this guy don't play there BS if I could give them no stars I would read more

booked an appointment had text message proof for confirmation of appointment through kia in yuba city an was told i didnt an was told i couldnt be helped i had to make another appointment read more

Wonderful experience at Kia. I was in search for a used car. Long story short, banks were unwilling to lend me money for a used car with no warranty and no previous car purchases on my record. Marco (salesman) worked at getting me a brand new 2018 vehicle. I'v had it for a couple of months now and I couldn't be more satisfied. I get great gas mileage and the comfort and security of knowing I have a reliable source of transportation. All employees I came in contact with at Kia/ford were kind, professional and genuine people. It was awesome to witness how they all came together to get me what I wanted. I didn't feel pressured or manipulated at all. It was smooth and easy. read more

Geweke Kia - Car Dealers Near Me - Yuba City, California

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Dropped my Kia soul off here because there is a squeaking sound EVERY time I turn on the car and back up. They don't call me with any updates for 5 and a half hours! And when they do call me, they say they can't replicate the sound... such idiots in the service department! read more

A very miserable experience! I was looking for a Kia Optima 2012 red and found it on their website. I was contacted by the internet sales dept. and since we lived in Redding, we arranged a time for a test drive 2 days later. We also agreed upon price of which i had text proof of. When arriving at the dealer we were told the car had been moved over to their other lot and we werer to meet with Jesse over there. We drove a few miles to the lot and were immediately handed off to the "wash boy" for our test drive. I had lots of questions about the car that he could not answer. Upon arriving back at the lot, we decided to begin the paperwork as we knew this was the car we wanted since we had previously test drove another optima elsewhere. My husband was asked for the keys as there was another customer that wanted to test drive it. My husband let the salesguy know that we had a pre arranged deal on the car and it was not for sale to another customer. Needless to say, they allowed the other customer to test drive our car and things were very quiet as we waited for the manager to staighten out the mess We learned that the couple was doing paperwork also and completed it before they even got to finish our paperwork. We watched as "our" car drove off the lot with the other couple! I am sure this couple offered a price that was above our agreed upon price and they promptly sold them the car out from underneath us. We were given one lame excuse after another as to what happened. They offered to get us the same car on a different lot and drive it to our home (2.5hrs.) away. We were very upset and felt that our experience was too negative to buy from them. They weren't going to move a dollar on the car for our hardship. If we had let them get the car for us and drive it to our home our new car would have had at least 400 miles on it by the time we got it! No thank you. We ended up getting the same car in Redding for the same price, so I am so glad we didn't do business with them!! Beware of this dealer!!! They also own the Ford Dealership and I would steer clear! They are extremely untrustworthy!! read more

I've purchased 5 brand new vehicles from Geweke KIA. I've never had any trouble getting a car there. I don't really like adding the negative equity to the new car but it has to go somewhere. Also, purchased with no down payments. I love Geweke KIA. I'm thinking of getting another new car there. read more

Horrible customer service, and so disorganized.. I was going to write a scathing review about my entire experience but as I'm picking up my car a sweet man named Diego changed my experience in a heartbeat. He was so sweet and friendly, then offered to wash my car, he brought it back and told me Merry Christmas. He is the only reason I am not bashing you guys endlessly.. hire more like him and less people like Sochie, the unhelpful and rude women who made my experience here terrible. read more

Bought my Optima in July 2014... I had the best Sales Associate Nick White to help me find the best car for my needs.. He help work out a price I could afford... Overall I was very pleased.. I'll definitely be back read more

I would like to say a big thank you to Raymond Behm and the team at Geweke Ford Kia. Ray you did an outstanding job and made our car buying worry and stress free, you stuck by us every step of the way. I would highly recommend anyone to go see Ray if you in the market for a new or used car. Also thank you to Desiree Pomales you were great. Everyone there are willing to help you in anyway they can, I give you all ***** thank you. read more

Do not buy your car through this dealship. The service department is an absolute joke. Nobody listens to your requests. Also the management has horrible customer service, hang up on me when I am trying to tell you that you messed up something on my car, then slam the phone in my face. Dealship is terrible drive somewhere else to buy your next car, you will thank me later. For now I will try my luck somewhere else. read more

Horribly experience. Inquired online about a car and was contacted by David the internet sales manager who assured me they didn't play auto mall games. After several texts, and locating the car we wanted in Southern California, he gave me an out the door price on the car and told me if he wasn't there when we arrived to ask for Alex. Once we arrived we asked the Alex, several different sales people came to us, none of them Alex, and all of them having no clue what was going on. Eventually we made it clear to them that we had a car in southern Cali and the price that was quoted to us. They came up with a million excuses and stories as to why they couldn't match the price, so we left. Never once did we meet this Alex person we were told to deal with. After we left this Alex person called and tried to tell us David the sales manager gave us the wrong number, when it was pointed out to her that it was in writing in the text, she gave another excuse of " that's not what he meant" Disgusting tactics and poor customer service! NEVER will I buy a car from them and made sure I told everyone not to go there! read more

I thought I had found the car that I wanted and spent the entire day providing information 2 Alex Rico and the staff at Kia dealership. it looked like I was going to get financed and there would be no problem in picking up my car. but when it finally came down to it they actually wanted a copy of my complete tax return with all information in it to prove my income. I showed them pay check stubs, a letter from my boss with year-to-date income, and proof of Bank deposits from a direct deposit to my account and my last 2 paychecks stubs. I even went as far as to show them my W2's from 2015. in the end it was not enough and I felt like my entire day has been wasted. when a dealership wants personal information that no other car company or dealership has asked for I'm sorry, but that's just out of line. I was very disappointed with the unprofessional manner with which I was dealt with I would never buy a car from this company. read more

Alex Rico, you were awesome and made our car buying experience stress free Thank you for everything, you were so helpful. I would recommend anyone looking to buy a car, go see Alex Rico. We would also like to thank sales manager, Arturo Bautista and Marc Garcia in finance. read more