Wow is all I can say. Poor customer service, really rude associate and a broken item that I was…read moregiven a hassle to return. From beginning to end the online ordering a pickup system was awful. If an associate packs something that is broken in the bag and it pours all over the other items an apology or an offer of help would be a minimal effort at the least. Instead I was made to stand in a long line just to get a replacement hand soap . Do better and get rid of the rude associate. She has no place in customer service. I asked to speak to the manager and I was told they didn't know who it was. Really?

I went to exchange a wallflower plug that I had just purchased at another location because the…read morelight kept blinking on and off. The lady asked me what I needed as I walked in to my surprise she said they do not exchange wallflower plugs . She called the manager over and she confirmed they do not at all . I'm trying to explain to them look at my receipt I just got this 2 weeks ago and it's defective. They never bothered to look at the receipt or help in anyway just kept saying we don't do that. I called the customer service she said they do and advised me next time I'm At that store call back and she will tell them the store policy . Really? I have no plans on going back to that store and it's not my job to educate your employees what your policy is . Poor service from both the store and customer service. Is business that good you don't stand behind a policy that says you do exchange products.

We strolled in for the first time and met such a friendly Ms Phyllis! She provided us with top…read morenotch customer service! Even when other beauty stores sell this fragrance... highly recommend coming here for excellent service! Come find your perfect match! It's all about layering with Jo!

What an amazing experience I always get not just from the product but the people who represent the…read moreproduct in this location.

I placed an order totaling $71 for 6 products on December 2, 2012 well in advance of the Holiday…read morerush, in preparation for a trip I was taking shortly before Christmas. At this time, I knew that some of the items were out of stock, and therefore would be delayed for one week: "Note: As noted during checkout, if you ordered items which exceeds our current stock quantity shown below your order might be delayed up to 7 days." A couple days later on December 4, 2012, I was informed of the following: "The estimated time to receive the out of stock items from our supplier is 5 business days. Once these items are received your order will be shipped complete and you will receive a shipping confirmation and tracking number." On December 20th, I called to inquire about my order, sent a message via the form on their website, as well as replied to my shipping order confirmation email, and to this day have not heard back from their customer service department (if they have one) in any capacity via any contact method. While I was traveling on my trip, the day after Christmas, on December 26, 2012, I was notified via email that my order was shipped (in full, at the cost of $71) - well after its expected arrival, and not in time for its intended purpose - and I was finally given a tracking number. However, ironically, my credit card was actually charged on December 21, 2012 for the odd amount of $61 - both an incorrect amount, and not at all in alignment with the shipping notification email / tracking number (dated December 26, 2012). It is now January 9, 2013, and I am back from my trip, and am opening the contents of this rather mysterious package - who knows what products and the quantity of which I will find! Everything with this company and order seems to have gone terribly wrong, and I am most displeased - yet there is no one to whom to direct my customer feedback. Just opened the package, and it seems they sent 5 of my 6 products - one is still backordered. They have not informed me when I should expect this product. As much as I want to return this entire order, I'm not even sure how to go about a return considering I cannot get ahold of the customer service department, and they refuse to contact me. I do not want the sixth item, and 4 of the 5 items they shipped are now worthless since they missed my Holiday travel deadline by nearly a month.

I wish I had seen these reviews before I placed my order. I ordered a candle on January 14, 2015…read moreand it still hasn't shipped. I've left two voicemails for "customer service" in the last 4 days, with no return call. This was supposed to be a Valentine's Day present for an out of state friend, and there's now no way I'll get it in time to be able to send it to her. If I don't hear back from them, I'll be reporting them to the BBB.

Came in for an exchange for a gifted candle i got becase the wick came broken and when asked for a…read moremanager Ashleigh told me to grow up? Like its my fault i got a junk item?

Your doodles may be a dandy, but is your candle a Yankee?…read more Inside the mall in The Woodlands is this Yankee Candle and I can barely even set foot in these places because it gives me a migraine instantly. I think I must be allergic to candles and strong scents. Barbie likes them so she usually pops in while I wait outside. Last time when she actually bought something here I came in with her so I could pay. Saw cute people in here - it's a shame I don't usually go into candle stores. Headache. Honestly though Yankee is too expensive and I would rather buy my candles from a little local place instead of this big national chain that is mostly in malls. Extra star for nice service.

Smells great. Looks great…read more Service is great... Everything about this location is the brand at its best. The associates are neither pushy nor obnoxious. They were welcoming, upbeat, friendly, and able to answer all my questions. They helped me find exactly what I was looking for and recommended a few things I wouldn't have noticed by myself. The store has beautiful aesthetics, is exceptionally clean, immaculate & so organized, with pretty little touches & cute details that made every shelf appealing. They do an outstanding job with product display & visual merchandizing here. And, they had no lack of products... It seems they keep a well-stocked inventory at this store, which is a huge convenience for drop-in customers. There are sanitary testers for every product, with hygienic applicators and wet wipes properly accessible, along with a hand washing station. I love the variety of the products offered - from clean & subtle skincare, to tranquil spa & relaxation, things for home & laundry, and men's hygiene. PRO TIP: Be sure to take advantage of the freebies & discounts through the member rewards program. This location is a winning example of the B&BW name.

From the owner: For over 20 years, we've created the scents that make you smile. Whether you're shopping for…read morefragrant body lotion, shower gel, or the world's best 3-wick candle, we have hundreds of quality products perfect for treating yourself or someone else. Our store associates are ready to help you put together the perfect gift or find the perfect scent for you or your home.