Amazing team! I used to have so much anxiety about the dentist, but this team makes me feel calm…read more They are also very patient with my 3 year old.

The doctor's top notch and all the staff are very kind, my only critique is not necessarily against…read morethem, but clinics across America. The fact is TVs are omnipresent, and instead of kids watching and learning from clinicians and staff, they tend to be distracted by screens which impedes their development.

They are absolutely amazing here, I've been coming for almost 7 years. I wouldn't even think of…read moregoing any where else while we live in this area. Even when our insurance stopped covering this particular location (so weird too don't even get me started on insurance) we instead bought into their membership plan and just don't use dental insurance anymore. It's SUPER affordable and worth it for the level of service and quality.

I came in for my six month cleaning and I was a bit concerned about some discoloration on a few of…read moremy teeth. The hygienist Brianna did an amazing job and brighten my teeth once again! The entire staff is amazing!

What a great dental office. The staff have always been kind and courteous, wait times are minimal,…read moreand the doctors are highly proficient in their craft, as are their technicians. The office is rather new, just a couple of years old, and always tidy. Their waiting room is somewhat small, but there's a TV, a Keurig, and bottled water. Oh, and a fish tank. Their dental suites appear state-of-the-art, but what do I know. X-rays are taken in the rooms, and displayed on their widescreen monitors. The doctors do an excellent job of explaining any issues you may have, and how they can be treated. There are no pressure-tactic sales, either. I've been a patient here for over 2 years and it's always a pleasure. Well, not a "pleasure" per se, I mean it is a dental clinic -- but it's a pleasure in as much as a dental visit can be a pleasure. Plan your appointments in advance because they're a busy office and it can potentially take some time to get an appointment.

The finance/billing woman never returns calls. This is the third time I've had a billing issue…read morehere. First, she took about 9 months to separate my account from my adult son with a different insurance. Now she charged me for a dental cleaning covered at 100%. I call and leave messages and no response. Quite the unprofessional.

This is definitely newer and only a few days later but Dr. Bonilla cleared up quite a bit and went…read moreover everything that needed to be done with my children. He wanted to apologize for any miscommunication and explained everything that needed to be done not only to me but my kids as well. Before starting with the appointments, he wanted to make sure we felt comfortable to have him provide the services that needed to be done. Our experience this visit was a complete 180 from the last one. My children's comfort was top priority and that's what matters most to me. The staff had patience with my son who was terrified for his appointment. It really couldn't have gone any better.

I had an extremely disappointing experience at Brident Dental and would strongly recommend parents…read moreavoid this clinic altogether. My son had an appointment scheduled for 2:00 PM, but before the appointment they called asking if it would be okay to push it back to 2:30 PM. I agreed, which honestly should have been my first red flag. Once we arrived, we waited over 30 minutes just for my son to be called back for X-rays. Then I was told I could not go back with him during the X-rays, which immediately made me uncomfortable. He is a minor, and no other dental office has ever refused to allow me to accompany my child. Things only got worse from there. Without informing me, they moved my seven-year-old son into another room entirely. I had to track down the X-ray technician myself just to find out where my child had been taken. When I asked if I could go back with him, they acted as though it was strange for me to even ask. I had to explain that he is seven years old and that I absolutely need to be with him. After finally getting back to him, I asked whether anything besides X-rays had been done, and he said no. At that point we were already about an hour and a half into the appointment with absolutely no actual treatment or exam completed. I ultimately decided to leave because the entire experience felt disorganized, poorly managed, and honestly uncomfortable as a parent. When I informed the front desk we would need to reschedule elsewhere due to the excessive delays, they explained the doctor was "in treatment." While I understand emergencies and delays happen, patients should not be scheduled if the office already knows they cannot be seen in a reasonable timeframe. What really sealed it for me was when another employee at the front desk casually told me, "This is how the clinic is all the time just so you know." That statement alone confirmed I made the right decision walking out. Parents: save yourself the stress, wasted time, and discomfort and choose another dental office for your children.

First .. I had a teeth whitening done.. they charged me 300 and came back for 300 later.. it took…read moreme 2 months to fight that.. I have been a loyal customer for over 8 years. I made my appointment and a lady calls me saying I didn't approve my appointment for the 8th. I'm tired of the games...

They deserve a negative 0 stars. The location off 1604 and Culebra right by the Walmart LIED to my…read moreinsurance. My husband had to have a tooth pulled a month ago April 2026. Our insurance denied the claim because the Aspen Dental location off 1604 and Culebra reported that they pulled the tooth in 2019!!!. They LIED!!!! And I had to pay out of pocket to have the tooth removed! What else did they charge to my insurance that they didn't do? I called them to try to get it straightened out but oh they can't do anything without my husbands old phone number that ties the account together. What a bunch of malarkey. They are thieves and liars! Not to mention their office staff was rude to us when we went in 2019 which is why we never returned. Seriously what else am I going to find out as my husband and I have work done at our new dental office.

Extremely unprofessional and disrespectful experience. Their…read morephone number hasn't even been updated on the insurance website, which made it difficult just to contact them. After finally finding the correct number, their AI system booked me for a 1:00 PM exam and a 1:30 PM cleaning. I arrived on time only to find the doors locked with a sign that said they would be back at 12:30 PM. I have now been sitting here since 1:00, and it's 1:30 -- and the office is still CLOSED. No communication. No courtesy call. No explanation.

I had an appointment scheduled at Stillwater Dental on 4/4 for a cleaning on Wednesday, 4/8. While…read moreI was already on my way, I received a call informing me the office was closed that day. I was then rescheduled for Saturday, 4/11 at the Rim location. When I arrived, the office was closed yet again. I received no prior notification this time, resulting in multiple wasted trips and a very frustrating experience.

I went in for cleaning, and have a few teeth extracted. Getting ready for a root canal. I can say…read morethe office staff is AWESOME! Everyone is nice and helpful,and they make you feel comfortable. The Dentist is amazing and does not have heavy hands. Thank Goodness! Love the office. Have had a great experience, so far.

I was referred to Laith Family Dentistry through the VA Community Care program due to the volume…read moreand urgency of dental work I required. Unfortunately, my experience here was very disappointing and left me with significant dental anxiety--something I had never experienced before. From the start, the practice felt more like a training facility than a professional dental office. The dental techs often seemed inexperienced and unsure of themselves. There's only one dentist, and much of the care was handled by the techs while I waited long periods for the doctor to make brief appearances. During one visit, I waited over two hours after a cleaning just to be seen by the dentist. Quality of care was another major concern. I had to return multiple times due to issues like temporary crowns falling off or lingering pain from treatments. Even now, over a month after my last visit, I'm still experiencing discomfort and have chosen to wait for VA care rather than return here. One particularly troubling incident occurred during a filling, when the dentist struck a nerve multiple times. Despite my clear discomfort, she didn't offer additional anesthetic and instead told me to raise my hand if I felt sharp pain again. I had to specifically request that she administer more numbing medication for future visits--a level of basic care and communication that I believe should have been standard. To be fair, the office is clean and the staff is friendly. Toward the end of my treatment, I worked with a very competent and kind dental tech--unfortunately, she is no longer with the practice. Overall, however, these positives don't outweigh the negative experiences I had during my care.

TLDR: changeover in dentists/staff strongly affects treatment. LONG wait times. It's hard to get…read moreahold of the office when needed. EXPENSIVE treatment! WORST front desk (Angela) worker; she's rude, apathetic, and still employed by this travesty of a dental practice. I was a patient here for approximately 2 years. I have had 3 dentists involved in my care in that time. Every appointment I've been to at this office has been late, without explanation, at minimum 15 minutes. I've waited up to 40 minutes past my appointment time before I was even brought to an exam room. Also, the call center is AWFUL! Every time I've had to use the call center to leave a message with my office or schedule emergency treatment, something goes wrong. Either the office doesn't call me back or the office calls to change my appointment that the call center scheduled. Detail/specific circumstance to prove my summary- I started the process for a tooth extraction and implant/crown a little over a year ago. In the time that I was healing and preparing financially for the second phase of treatment, the oral surgeon that I had left Ideal Dental. When I went to the office in April and attempted to schedule phase 2 of treatment, the date that the new oral surgeon was coming to the Culebra office in May didn't work for my prior commitments. I asked if it was possible to go to another Ideal Dental office on another date to get my procedure done and was told no. They didn't have the June date for the oral surgeon yet but they assured me that they'd call when they did. Surprise, surprise- I never got a call to schedule my June treatment and I missed the date that the new OS came to the office. They decided that suddenly I was allowed to go to other offices for treatment, so I drove from SA to New Braunfels for my appointment on a Friday. I paid the copay and then got called back and told that they don't have the parts they need for my implant because the new surgeon uses different implants than the old surgeon. The office manager there stated it was the fault of the Culebra office for not communicating the tools needed for my implant. I called the Culebra office and couldn't get ahold of anyone for several hours. Angela, front desk at the Culebra office, was apathetic and unapologetic about having me drive 2 hours round trip for no reason. She said she'd call me back when she heard from the Oral Surgery manager. Monday at 11am, I hadn't heard from them so I called to confirm if I can get an OS appointment in July still. Angela told me that the Oral Surgery manager and her talked on Friday, and they decided that I need to go find an Oral Surgeon to do my treatment instead because they didn't have the parts needed for my treatment and didn't plan on ordering them unless I couldn't find somewhere else to go. They gave me the number of an outside office to try and finish my treatment there. After calling over 6 dentists and spending 1.5 hours on the phone with various places, I finally found someone who uses the implant system that I have and could finish my treatment in a timely manner. If you've made it this far, please save yourself the hassle and go to a REAL dentist office. These box chains will become the bane of your existence. Having 3 different dentists over the course of a year long treatment is INSANE. No patient should experience that level of turnover. All the oral surgery/dentist offices that I called to find treatment for my implant were not surprised about my treatment as a patient by Ideal Dental and they strongly encouraged me to find a dentist outside of a box chain. They WILL change prices for treatment regularly. In April my crown was going to cost me one chunk of change and in June, the price increased $1,100. They either missed that my insurance had a clause that wouldn't cover the rest of my treatment OR they knew and wanted to get my treatment done there so they could charge me out of pocket after the fact. They will up charge you on more than just fluoride for regular cleanings. Please do yourself a favor and save yourself a headache. Go elsewhere.

Horrible place safe yourself going here!! I have never been…read moreto such an awful place! First of all the front desk girls one in particular is so rude she acts like your not standing in front of her and you feel so awkward that you need to ask if she can see you, yes she is just ignoring you. They keep loosing dentists idk where they go but they leave for a reason probably. I had jaw pain which they couldn't find the source of and the doctor told me to come back if it kept bothering me and he would take a second look or give me a referral so I called and they said I had to come in. So I came in to get a referral and they charged me 85 dollars!! For what ?? It was so rediculous in the past they never would have charged me for something like this at any other office. All they want is your money. They over charged me as well and I tried to reach out without help. Just save yourself the trouble of wasting your time and money. They even charge you while you get a cleaning done if you want this gym flush or fluoride. Again my old dentist didn't charge for this.. Horrible place