If I could give this transportation company a zero star I would but I can't. I had an extremely disappointing experience with Gerardo Transportation that I feel compelled to share. I booked a ride for 10:00 AM, but at 8:00 AM, I received a call from the base saying the driver was already on the way. This last-minute change was disruptive and unprofessional, especially since I was traveling with my child.
After being picked up in a minivan with another passenger, we were dropped off at the Washington Heights location and transferred to another van. The second driver seemed unaware that I had a child with me and questioned me about it, despite the fact that I had clearly informed the dispatcher when booking and was told to bring a car seat -- which I did. This lack of communication within their team was frustrating and unacceptable.
The problems didn't stop there. On the way to Philadelphia, the van's air conditioner broke down, and we had to stop at a gas station near the Turnpike to switch into yet another van. While this could have been a safety concern, the situation was handled with little transparency or reassurance.
Then came a pricing issue. I was quoted $85 for a round trip by the representative at the base, which was all I had budgeted. However, once in the van, the driver, who claimed to be the manager, insisted the fare was $85 per person, one way. This was never disclosed to me beforehand, and I was essentially strong-armed into paying more than what I was told.
To make matters worse, once we arrived in Philadelphia, we were again required to switch into yet another vehicle just to get to our final destination.
This entire process was chaotic, disorganized, and incredibly stressful, especially with a young child. Between the misinformation, lack of communication, poor vehicle maintenance, and inconsistent pricing, this was an unprofessional and unpleasant experience from beginning to end. I will absolutely not be using this service again and do not recommend it to others. read more