This is the State Farm office with Tim Brion on West Broad Street…read more We had our home and auto insurance here for a while up until about a year and a half ago when out of the blue State Farm chose to raise our homeowners rate about 10% and our auto almost 15%. Speaking with Tim about this he explained that since State Farm was a mutual insurance company it meant that the policy holders owned the company so when a part of the company, State Farm Bank in this case, has a bad year premiums must go up to cover downturns in profits that the company is anticipating. While that's a nice explanation, Tim's staff did little to look for any ways to try and save us money nor did they try and work with our coverage levels. I was simply told that there was nothing that could be done. So I told them to prepare for us to cancel with State Farm and about a week later we left to go with another company. I sent Tim an email informing him of this and told him of the dates that I would need our State Farm coverages dropped and he in turn responded with a long winded "warning" email about not understanding how another company could be cheaper and to watch out for low "teaser" rates that might blow up in my face. He also asked a ball park range for what our new rates were. I told him that in the process of shopping around every company I tried beat State Farm's auto quote by hundreds of dollars a year and while their homeowners quote was competitive, when coupled with the auto for a multi-policy discount State Farm wasn't even close to being the best price for the same coverage compared to other companies like Erie or Allstate. So while Tim is a nice guy, his company's hard line price increase coupled with his lack of wanting to try to keep my business made it an easy choice to move to another company.

After having a bunch of issues with other insurance carriers I decided to give State Farm a try…read more When I went to the agency I was greeted by the Customer Service Admin Rose. She was very courteous and didn't waste time getting down to my visit. First she was helpful to show me what coverage I had with my current carrier and explained where I may have a gap in my coverage. And also went further to help explain why I should consider moving the coverage up. What was even more beneficial was being able to see my quotes for the same coverage (both State Farm versus my prior carrier) and what it would look like with more coverage. And then taking it one step further to actually analyse my coverage to help me understand better what was what. I think that was a major selling point for me with this agency. That they were willing to work with my situation and help me decide. And not tell me what to do. I did notice a slight increase in my premium by switching but it was completely worth it. I ended up only paying around $20 extra a month for more coverage. And that's not something you always see. I was so pleased with my experience I also have my renter's through Tim Brion's agency as well. And so far I have been having a great experience dealing with the staff. More importantly the initial process of binding coverage and also getting the original quotes was easy. Which is all I feel like we are looking for. Easy, Customer Focused, and affordable.

They are very professional and knowledgeable. I feel well taken care of when I'm there.read more

While this particular branch isn't bad, Chase overall is the absolute worst bank to do business…read morewith. Very expensive and unbelievably bad costumer service on the phone. Their on-line banking site is second rate. I'm literally seething with hate for this bank and can't wait to go to the branch tomorrow and close my account

Some of the best tellers in my opinion. Always greet you with a smile and know me by name, not to…read moremention my kids names! Never had a problem and it seems I'm always there!

Have found them very difficult to deal with on several occasions. I have found on A few occasions…read morewhen you ask a question the tellers give you one answer. Then you returned to do the transaction and they give you a different answer. Very poor customer service. I also find it annoying when you go through the drive-through or inside they try to sell you their other products. Just stop by again today and now they're having technical difficulties so they can only take paper deposits. Their systems are not working so there's no withdrawals or any other transactions being done. Turning out to be America's most inconvenient bank.