DO NOT come to this hospital if you are trans. They will not respect your pronouns, they do not…read morehave to give you gender affirming care and they don't have to refer you to someone that will. If you want to be a medical doctor you don't get to pick and choose who deserves care. I hope anyone that knows transphobic doctors and staff will treat them the same way at their business. It's against my religion to do business with transphobes. University of Michigan you should be ashamed!

The waiting time at this hospital is the most difficult place to see a doctor. I personally would…read moreadvise everyone to stay away from this place.

I rarely leave reviews, but I feel it's important to share my experience. I went into this urgent…read morecare with chest pain, shortness of breath, fever, and noticeably crackly breathing. I even told the doctor, Daniel Mann, that I suspected pneumonia. He listened to my lungs for less than 10 seconds, dismissed my concerns, and prescribed me an inhaler, steroids, and a cough suppressant--despite the fact that I told him I did not have a cough. When I asked for clarification about my symptoms, the only explanation I was given was "it's probably a cold." When I asked if he could say with certainty that it was not pneumonia, he told me yes. I had to push just to get a COVID and flu test, because in my life I've never had a "cold" this severe. To be fair, I understand my visit was close to closing time. However, this was the only urgent care open at the time, and I simply cannot afford an ER visit. I was hoping for thorough care and reassurance, but instead left feeling dismissed and confused. Over the following week, my symptoms did not improve and actually got worse, especially the difficulty breathing. I ended up going to a different urgent care for a second opinion, where they performed a chest X-ray and confirmed I do in fact have pneumonia. That means I spent an entire week untreated, walking around contagious, exposing my baby brother and my best friend who has severe asthma and lung issues. This misdiagnosis and dismissal could have had serious consequences for me and the people around me. I am extremely disappointed in the lack of thoroughness and the disregard for my symptoms, and I would strongly caution others about the level of care provided here.

Great staff and knowledgeable nurses and doctor. Little wait time and quick diagnosis. Conveniently…read morelocated.

Not impressed with Dr. Watkins and team. I've been waiting for my orthotics for over seven months…read moreand multiple fitting/ adjusting visits. They are finally ready, but now they are telling me that if my insurances doesn't cover them, I will be responsible for the balance. I was told in the very beginning that this was pre-approve/ that my insurance was covering them This has been going on since October 2025. We are now May 2026.

Good luck getting to speak with a live real person. You get to wait in a queue and then told to…read moreleave a message. Hopefully they will call you in a timely manner (may take 24 hours). Virtual assistant sucks! This needs attention and change!!!

Ashley Conner is the worst and so is the front staff here. They expect YOU to do THEIR job in…read morekeeping up with all of your kids immunization schedules and do not let you know anything is due. Took my kid for their 11 year check up and nothing was mentioned about needing anything until I called for sports. Then they said he needed these when he turns 11 . . . HE WAS JUST IN THERE! Then had the audacity to ask me why I didn't ask the doctor while he was in there if he needed said immunization. They literally have all the info in front of them, yet we are supposed to do their job. DO NOT GO TO THIS OFFICE!

I don't understand the two people who gave this practice poor reviews. I have gone to this practice…read morefor over 15 years. I have received wonderful service and care from here and am treated with respect. Dr. Conner is a top-notch+ doctor and goes way beyond the call of duty. The office staff are great also. The communication far exceeds what most doctor offices do. I give them an A* My doctor at this practice answers important email questions sent on " My Chart" after office hours and on weekends if contacted.

Dr. Lewis has been my doctor for over 10 years. I have never had a single problem with him, he has…read morealways been so nice and helpful with every problem I've had. Further, I have never met anyone else on the staff that was ever rude to me, and who wasn't excellent at their jobs. I have always been greeted with perfect service and quick turnarounds for appointments. I highly recommend this office!

I started going to Dr. McCorry after moving to the west side of Grand Rapids about 3 years ago. I…read morefound that the size of the office, convenient parking and the individualized attention a welcome change from the large and socially distant offices downtown. Then I had something happen while vacationing that confirmed that I had the access to the best care in West Michigan through this office. After falling on a rock and doing serious tissue and muscle damage as well as exposure to unknown pathogens I had to fly 17 hours back to GR arriving on a Sunday and waited to call Dr McCorry's office Monday morning. He asked me to come in immediately and gave me the medical attention my situation required to head off infections and further damage due to potential blood clots. They began a comprehensive treatment plan that found me seeing the specialists that could diagnose and treat my wounds and carefully monitored my progress over several weeks. It is my belief that without that continued support and immediate care my situation could have easily resulted in nerve damage and serious infections. Don't let the smaller size of the office influence your decision about this practice. They're hardwired into west Michigan's best available medical resources!