I have never written a review on yelp before, but the experience at George's is one that cannot be ignored. I have never had myself, nor my CHILD, spoken to in such a way by a place of business in the service industry.
To set the stage, the event was my daughter's junior prom, a special event for her and her date. Upon my first call, I was spoken to very rudely, because we were asking for a corsage and boutonniere to be made, with a full week's notice. I was told that it was also the weekend of Mother's Day and that they were extremely busy. She acted as though I was bothering her and that it was a hassle to even listen to my request. Had she said up front that they just didn't want or need our business, it would have been more acceptable. We were requesting either a custom design or a stock item, implementing some lace to match her dress, which we were providing. All we wanted was for the rose stems to be inserted into the center of the lace flower, to add color and sparkle around the base of the white roses, so that they coordinated with her dress. When I described what we were hoping to have done, she said abruptly, "Well, if that's what you want, then you need to talk to Doug. Go around the back of the Ramada to the design studio." Then, she hung up. First of all, telling people to drive around to the back of a hotel sounds weird and a little shady. I understand that the location is just such as that, but perhaps there is a better way to say it. So, believe me, I didn't even want to go, but they did need flowers. After school, we arrived at the design center, which is truly behind the Ramada and beside an unkempt, abandoned, railroad track. Upon entering, with my two daughters, we asked for Doug, who was not available. A gracious, young lady walked us through their options, which started at $45 for a stock corsage, which they had no examples or pictures of. Customizing quickly reached above $65. We never even winced at the upcharges, as we expected that; however, starting at $45 for a simple, stock corsage, seemed a bit excessive. It consisted of an elastic wristlet, some greenery, baby's breath, and 3 miniature roses. $45? Okay, moving on. When we asked to see their white roses, we were shown green, truly green, bud roses. When asked about the color, a second lady took over the conversation and began to give a floral education of how there is no such thing as a pure, white rose. "This is classified as a white rose." I asked if there were other floral options for the corsage, perhaps a more overall white flower? She declared that the only other white flower offered was an orchid. Really? That is the only other white flower? I could tell that she was getting frustrated and seemed bothered with my questions and the fact that we were obviously keeping her from something more pressing. To top it all off, a third lady arrived on the scene. She greeted me with a condescending tone, saying, "Yeah, I believe I spoke with you on the phone." Okay. Yes, she had indeed been the one to speak with me, and I was hoping to not have to speak with her again. She interrupted my daughter, who was graciously trying to explain what she hoped that the flowers would look like, only to proclaim how, and I quote, "STUPID Cave Spring is for scheduling their prom for the day before Mother's Day!" Okay, we didn't schedule it, and that was completely uncalled for. She proceeded to tell my daughter, to her face, that what she wanted "would just look STUPID" and that it "would look like it was made at K-Mart!" On that, we were out. We placed the order for a simple white boutonniere and purchased an elastic wristlet, baby's breath, and "white", bud roses, that were truly green. I convinced my daughter that, even if we had to make it ourselves, it would be better than what they would do for her, given the amount of care and detail given during the consultation. We left George's, with my daughter near tears, and decided that we would try somewhere else. We drove straight to Kroger on Electric, by Tanglewood Mall, where come to find out, George's purchases some of their flowers from! There, we were met by an extremely kind lady named Linda, who patiently listened to our experience with George's, apologized on behalf of their treatment, and proceeded to design the corsage and boutonniere for her. When we left there, I had no doubt that the decision to use the Kroger floral department was the right one. I called George's and cancelled the order for the boutonniere. When we picked up the flowers from Kroger, they were absolutely gorgeous, and Linda had gone above and beyond to make them special. They were exactly what we asked for, and believe me, George's will never receive another floral order from us or anyone that we know. My Mother's Day bouquet also came from the Kroger floral department and were beautiful. CSHS faculty, staff, and students and general public, take note. They don't want nor need our business. Thank you, Kroger! read more