Having moved to Lincoln to attend college, I needed to find a new primary doctor since mine was…read moremore than 2 hours away. After doing some research I found FFHC and it seemed like a nice fit. I called and scheduled an appointment with Dr. Brinkhoff (ignore my spelling if it is wrong) and was all set. However, when I got there, the office had for some reason given me an appointment with Tara Wenta. I was a bit annoyed, but once I got to know Tara, I was extremely happy. Tara is one of the most caring, compassionate, and personable people I have ever met. My issue, then, is absolutely not with her but with the office itself. The front desk staff was typically females in their mid-20s who liked to gossip and did not really seem to care much about their jobs. Of course, some were wonderful and nice, but there are a few I did not care to see or speak with whether it be there at the office or on the phone. Another issue is with some of the nursing staff. There were at least three different times where Tara and I had worked out different prescriptions such as putting me on antibiotics for one thing or another, or changing my dosage on something else, and the pharmacy had never even received anything when I went in either hours or sometimes days later! I'm pretty sure every time I called to speak to a nurse I would get the voicemail (understandable) and then games of phone-tag would ensue. I've ended up having to go to urgent care for my needs, I once got periorbital cellulitis because they failed to call in antibiotics and eyedrops for me. I also have a mental health issue that JUST got solved yesterday after probably two because it took the nurses that long to call the pharmacy. I have had to go many days without my medications that affect my quality of life because of this, which just adds way more problems into the mix. Tara is wonderful. This office? Not so much.

Sadly I didn't actually get an appointment here…read more After waiting over a week to be accepted as a new patient they finally reached out to me to get scheduled. Okay fine. Fast forward to the day prior to the visit I start receiving text messages for check in to my appointment. Okay, a little odd seeing as it's not until tomorrow. Don't people normally check in 15 to 30 minutes prior? So I left it alone thinking that maybe the system was just being a little wonky. The day of my appointment I am very busy at work, trying to get things done before I have to leave early to give myself plenty of time to fill out the new patient paperwork that they informed me of. No sooner had I made it to my car, pulled out my phone... I saw no less than 7 text messages spamming me over the course of 12 hours to check in to my visit, a missed phone call, and the final text stating that they had canceled my appointment. I literally had almost 2 hours before my actual appointment. I talked to the woman who answered the call and she had stated that I had to reschedule. Wouldn't give me a reason as to why, so I asked her if it because I didn't reply fast enough to my appointment reminder? She said no. I went home and told my boyfriend what happened. His response, "Yeah... they do that if you don't answer them." So technically, I'm also dealing with reception lying about the reason for the cancelation. I'm sorry that I didn't respond to the spam. But if I tell you that I will be there at 4:30pm, I'm gonna be there at 4:30pm to fill out the new patient paperwork for my appointment that you scheduled at 5:00pm. For those that can't make their appointments when they say they can be there, well... that is a "them" problem and should be handled accordingly. I think its disrespectful to the client to expect them to respond to them outside of the window discussed and then cancel their visit because they didn't text back when you wanted them to. Had they left it alone I was actually scheduled to arrive just after 4pm giving me plenty of time to fill out their paperwork. Unsolicited, she provided times for a new appointment. But I told her that I was so irritated with the situation that I would call them back when I wasn't so irritated. Right now, I am on the fence as to whether I really want to.

My partner was welcomed to visit Autumn Ridge Family Medicine for the sole purpose of a consult…read morewith the Bryan Physician Network Pharmacist who also works out of our own Primary Care Physician's office in Asland, NE. My wife was I'll and needed some immediate assistance from the Pharmacist who was working at Autumn Ridge that day. It saved us the time we'd have to wait to see them later in the week and the travel from Lincoln, NE to Ashland, NE. We appreciate Autumn Ridge's hospitality and professionalism.

It really depends on the Dr. you see. I love my Drs. Gabe and Jerald Rector are absolutely…read morewonderful. I can't say much about the rest but I've been seen by both of these guys for years. I've followed them from place to place and I feel that they've always taken good care of me. Their office has changed and I can't get over the "long, long, long "Freddy Kruger" hallway but I love the aesthetics. Their warm type of home spun care is appreciated. They listen and care about my life and how I feel. I don't get that at other Dr. offices. Thanks everyone there for being outstanding.

Checking in was very quick and easy. The quality of the care was excellent, my PCP listened to me…read moreand understood my needs. The nurse who checked me in was wonderful and professional yet personable. Overall, my experience at Southeast Lincoln family physicians was excellent. I have been a patient therefore over 20 years and will remain there for the foreseeable future.

Their best doctor left the practice. The office or practice manager is terrible. I will not return.read more

I have been coming to this office my entire life. First with Doctor Pope, now with Doctor Fisher. I…read morealso enjoy Doctor Morin when my doctor is out. All of my children have also been with this office their wholes lives. The office and nursing staff are all amazing. I like to think when you don't see many new faces working in a doctors office-it's because they're doing something right!

Dr Fischer is top of the line. I respect that he's been to medical school and knows a lot of stuff…read more He respects that I have an old, stupid body and I know when something is different. We have conversations and he likes learning new stuff.

The new location wasn't amazing at first but they have made improvements and now is up to standard…read more They have since put in new furniture that changed the ambience from sterile clinic to a homey, comfortable family sitting area. The receptionist is as far away as many other doctors office I have been to so I don't think there is a HIPPA concern. The actual patient rooms are great. There's really nothing wrong with their physical location other than it's hard to find the first time you go. As Keith in the previous review stated, it's behind amigos and a reality office and doesn't immediately stand out. Parking is fine for the small location though. I've never had issues finding parking for my visits. The reason to go to Northpoint Family medicine doesn't really have anything to do with the setting though. This clinic is operated by Byran and is a great boon for our community. The doctors I've seen there are honest, caring, and go above and beyond the call of duty. Gab in particular is amazing. The staff is accommodating, professional, and pleasant. This is in great contrast to the last place my PCP was at (Autumn Ridge ran by CHI) which seem micromanage the doctor-patient relationships to increase profitability. I am appreciative of this new location most because it is away from the previous management which made life difficult for both the doctors and the people they serve. 5 stars! 100% would recommend family to see them.

Awkward location. Not enough parking. Walk into the lobby and waiting seats are 3 feet away from…read morethe receptionist. Apparently they forgot about HIPPA requirements for patients. To get there, you have to drive around the Amigos Mexican restaurant parking to get to a very narrow parking area. On the back of the building is HOME realty. It will be fun when there is snow piled everywhere. My PCP transferred to this facility after several years of being affiliated with another health system at a different location. I'm seriously questioning who selected this location and did the physical layout. The exam room, at least the one I'm was in was 10x10 feet with sliding doors. Furniture looks like an IKEA tiny house design. Don't get me wrong. I have nothing bad to say about my PCP or His PA. It's the building/facility that is my issue. I'll give it a couple of visits before I decide to jump ship and switch doctors.

This is the worst possible place you could go when you need "Urgent" care. The two ladies at the…read morefront desk were beyond rude and unprofessional. Took minutes of my time for them to not be able to find me in the system telling me I have never been here, when I have been here multiple times. Can't believe this happens at a medical facility. This place is a joke. Drive up the street, much better options.

They are a pretty nice family friendly place. It's run like a doctor's office and they do not…read morecharge minor emergency fees. So keep that in mind, if you're gonna compare them to a minor emergency center.

I think you need to give Dr. Glenn and associates a break, or at the very least call the guy and…read moregive him the opportunity to resolve your issue before slamming him on reviews (I'm pretty sure I saw you did it to him on Google too). Your experience sounds terrible; understand your frustration. You realize this was a system automated error with the massive migration effort that took place with the office relocation. It happened to me too. You can't really believe you have no responsibility for maintaining your own family medical records. These reviews have a very real consequence to the success of a small business, and I'm willing to bet Pine Lake Health has lost exponentially more than their $30 mistake. They've been punished long enough now since the review was posted, and I hope you decide to work this out with them and revise your rating. Doctor Glenn has been caring for me since 2015. He and their team are as nice as the come, and they deserve a balanced opinion.

Possibly the best doctors office I have ever been with for care. Dr. Glen and his entire staff have…read morebeen so kind and patient. The office is incredibly clean and you never have to wait cattle call style. It is greatly appreciated from the customer point of view. Highly recommend.

Incredibly rude and unhelpful, not knowledgeable and not the least bit compassionate.read more

Event happened over a year ago and I'm sharing on someone else's behalf. Patient was complaining of…read moresharp abdominal pain. Scans were done then Dr. Vandenhul said all they needed to do was lose weight and eat more salad, and that there were no gall bladder stones. Those were her literal words. When the patient saw their actual doctor, Dr. Hamann (who is amazing), they were referred to a gastroenterologist because Dr. Hamann said there was an obvious problem. Patient had gall bladder removed, with the surgeon saying it was one of the worst cases of gallstones he'd seen. Dr. Vandenhul was absolutely dismissive, all while the issue she claimed did not exist, DID exist. Strongly urge anyone to not use her as a doctor. I refuse to see her if my PCP is unavailable.

She's the worst doctor experience I've ever had, by far, and I've had a couple of other ones that…read moreweren't very good. She would pause a moment and let me say what I wanted, but then she would disregard it totally. When I returned on a follow up visit, her version of what was said and agreed upon was very different than what was actually discussed, probably her thing of disregarding whatever I said. She seems to have the idea that she's a general and we're lowly privates, and apparently believes if you see her that your body and life are no longer yours, they're now hers. I saw another patient that was very upset and trying in vain to see a different doctor, I assume she must be one of her patients. From my experience, I suggest staying far, far away from her.