DISREGARD all the Yelp review pictures as they are totally outdated and inaccurate. There is NO…read morebank branch here, nor is there an ATM connected to the building. All of that has closed. What is available is a DRIVE THRU ATM that also accepts deposits. If you're a bofa customer playing downtown and need cash (or want to deposit your winnings), this is the nearest walking location. Note there are random homeless people in the area (no fault of bofa) so I would suggest going during bright daylight hours.

Good banks been with for 40 years but the phone services are really not good, last week I called…read moremultiple time even calling 50 miles around finally a "call back services " was offered to me, the "call back " Brendon he was very very professional, friendly & detailed, after that, i waited the needed informations said within the 72 hours & no emails 6 days after so I call again, multiple called but not getting any where all calls ends up cut off (good bye) by the bank service machines. truly wish this can be improved so makes not everyone has to physically step in to the bank. Just a FYI, the services I needed was not offered by the "online" banking.

I walked in to Navy Federal, on Tuesday afternoon, It was very crowded, I probably waited about…read more30-35 minutes. Wasn't bad of a wait . But I noticed there were only 2 individuals helping customers. While a few others were sitting in their office not assisting anyone! ..mind you it's close to closing .. about 45 minutes.. anyways I have to give Elijah a Super shoutout.. that young man help 3 people before he called my name meanwhile there were 1 other gentleman sitting in his office not doing anything for about 35 minutes.., before he decided to walk out the door for the day! Elijah he continued helping customers one by one . He was so helpful very clear answered all my questions he was very personable kept a smile on his face... that is so important when you're sitting in front of a customer and you don't realize what type of day they might have had.. Elijah you are a representation of a Bank Customer Service Employee and we need more customer Service representatives like you.. You deserve to be shouted out.. I see you furthering your career throughout this journey with high expectations,..every time I walk in to your Branch I will be looking forward to saying hello" .. Thank you kindly,

I absolutely LOVE NFCU! I needed to have a document notarized and Ms Chelsie was very helpful,…read moreprofessional, and supportive. I really thank you for providing a valuable service for me and praying you have a wonderful holiday!

I usually tolerate Chase. I do mostly online banking. I made a transfer of $400.00 early on the…read more11th/12th from my personal chase account to another account in our Trust. It usually takes about 1 hour to up date. As of The 13th. it still didn't complete. I called their help desk and the DEI hire couldn't figure it out and when I pressed her why..... she hung up. I get better service from our credit union account @ America First CU.

Caution to anyone opening account expecting the $300.00 promised - to be paid after the 3rd direct…read moredeposit over a certain amount. I opened a new account Sept. 2nd as Chase is closer to my apt. Mentioned to the young lady who guided me in this that of course I wanted the $300.00. I expected, as is done by other banks that the $300.00 would be issued after the 3rd was received. Not so. Seems some "coupon" has to be presented. Coupon? I was not told about that nor issued. My 3 trips to try to rectify the situation were useless. I phoned, I e-mailed Chase NYC. I wrote snail mail. Finally someone woke up. A few days ago (January) I received the promised $300.00 How many people miss out because of this kind of delay, confusion, and they are not persistent in trying to get the promised funds? Why doesn't Chase just pay when they promise to pay without all the hurdles?

A great Wells Fargo Branch location...2nd floor by the A/B gates…read more A great place to buy foreign currency, not the actual rate of the day, but damn close and way better than the foreign currency exchange here at the airport. The tellers and staff are pleasant, friendly and very helpful.

Not a banking location just ATM. There are two of them side by side. Easy to you with a $3.00…read moretransaction fee for Non-wells Fargo members.

I needed to go to the bank for some help with an account. Unfortunately, I made it there just a…read morelittle bit before closing because of my job. The staff here was so kind and did not make me feel like I was being a nuisance. They understood that I had a very busy schedule and every employee that I came into contact with was extremely professional and understanding. Jennifer, the banker that was working with me was kind and efficient and provided excellent customer service. :) And the person who I believe is the manager, had wonderful communication skills. She listened to my questions and explained everything to me when I needed further clarification.

I had a problem that was in no way the fault of the bank…read more The entire staff jumped into action and fixed it for me today! I couldn't ask for more. "Case in point" as to why one should bank at a small bank/credit union. Simply stated, They were great and I am grateful. Bravo!

I recently had a meeting with Katherine Mark, Senior Preferred Banking Advisor, at the Green Valley…read moreoffice location. Katherine was simply outstanding. She patiently and courteously listened to my request regarding my different accounts at the bank and efficiently addressed the changes in my presence. Katherine then printed out the changes and provided me with the updated balances in the respective accounts. I have maintained my banking relationship with this particular branch since my arrival in Las Vegas in 1989 and it has been a joy. Over the years I have been assisted by many senior bankers and Katherine certainly shines in her amazing, professional and individualized customer service. She is indeed an asset to Western Alliance and I do hope that senior management gives her the recognition she so rightly deserves.

Super friendly and efficient staff. Transactions are smooth and quick, and you really feel a…read morepersonal touch. Convenient location and excellent service overall. Highly recommend this branch.

This is my favorite bofa as its right smack in the middle of all the food i love!…read more Its busy sometimes but the tellers are really nice and there are usually 3 of them. Today took a while bc I had to verify myself in 3 different ways since I didnt have my atm. Still, this bofa rocks!

I needed to pay a bill while in town, so I searched a Bank of America from where I was staying…read more Instead of going to one on the strip, I ended up over here. Compared to the locations where I live, this was the busiest Bank of America I have ever seen. People actually sat in the waiting area, the offices had people in them, and typical, there were 4 windows and 1 teller. Security was present at the door doing his job, unlike being on his phone as I'm normally familiar with. I had a guy in front of me, but he only took a few minutes before it was my turn. I had a simple transaction, and I was out of there. In the parking lot, there is a drive-up option as well (not connected directly to the building) if you want to avoid people. I feel bad since so many reviews are 1-star but comparing it to locations in CA, trust me, it's a lot worse over that way.

Great job by Melanie Principe , thanks for your help, after my account was invaded, she helped me…read morewith the next move, thanks so much for your time!

I have been banking with this Facility for awhile and I can not get approve for a 500 loan is crazy…read moreand I tried again and same results,,,denied So my last year with them.

One Nevada CU, great experience opening my account, Diego Cabrera was a great help, immediately saw…read moreme walk in, and helped me. Nice attitude and professional!!Members, that what's best about CU!! Worked as a Manger in California as A CU mgr myself, I could see how much better than a bank they are ! Thanks for the great service!!

Okay this bank will take good care of you!! I was looking to refi my car to a lower interest rate…read more Went in and was help by the best ever Sasha. She was so helpful and went over everything she makes you feel so comfortable the process was so fast. Very good communication. If you are looking for a new bank or an additional look no further!!!

I just had the most stress reliving encounter with Ms. Jessica M. She was the absolute, kindest and…read moremost patient person I have ever encountered in my time of distress. I just lost connection with my phone, my lifeline and my whole world. I was forced to get another phone and by the Grace of God the company was able to transfer my number to a new device. Oh, my goodness!!! I need a full body massage and my brain squeezed. I'm under so much pressure trying to get my life back online and not knowing a million passwords and usernames is totally insane!! Jessica helped me without making me more miserable and she gave me hope as she went through the process with patience and kindness. I can't thank her enough. Give her two raises and a big bouquet of yellow long stem roses. Thank you Thank You!! Thank you for being an Angel. Thank you, Create Credit Union, for having such a great staff available to save me. Sincerely KB

Extremely Disappointed in the Change in Customer Service…read more Before the credit union changed its name, I always found them to be helpful and willing to work with their customers. Unfortunately, my experience since then has been completely different. I have been denied assistance multiple times, was told no managers are available to help or talk to me so even getting the opportunity to speak with a manager has been difficult. My husband is battling cancer and multiple chronic illnesses, and our family is going through an incredibly difficult time. I have reached out asking for payment arrangements or any other options that would allow me to keep my vehicle. I am not asking to avoid my financial responsibilities. I am simply asking for an opportunity to work something out during a medical hardship. My vehicle is essential. I need it to transport my husband to cancer treatments, medical appointments, and other necessary care. Losing our vehicle would place an even greater burden on an already challenging situation. I understand that bills are due and that financial obligations must be met. However, I believe customer service should also involve compassion, communication, and a willingness to explore possible solutions. A little understanding can make a tremendous difference in someone's life, especially when they are caring for a seriously ill spouse. It is heartbreaking to feel that a financial institution I once trusted is unwilling to work with me or even explore available options. I hope management takes the time to review situations like mine and considers how the company can better support customers experiencing genuine hardships. People are more than account numbers. Sometimes, all we are asking for is a little compassion and a fair opportunity to make things right.