Poor office staff experience. A staff member told me they are not accepting new pts who have…read moreAmeritas insurance and then denied saying this to me when the Ameritas rep called to follow up about it. This office staff also spoke very negatively about Ameritas to me when I asked why they single out Ameritas (even though this office has accepted this insurance for almost 20 years) The website says accepting new pts & Ameritas dental insurance but I guess not together. Very skeptical of this. Great dentist but I'm surprised they would allow a person with this type of character to work here esp in the medical field.

My whole family has been going here for more than 20 years. My daughter had white patches on her…read morefront teeth and Dr. Burgher was able to remove them (he got special equipment)! His team is very friendly and the place is welcoming. I like that they have a membership plan since we don't have dental insurance.

Been seeing Bruce for over 30 years. LOVED HIM. Now that Dr. Travers is there, I will be taking my…read morefamily and finding a new practice. I feel she is shady and I do not care for the way she runs the practice. She is all about getting that MONEY.

This dental office is absolutely phenomenal! Never have I been as happy with the customer service…read moreat a medical office as I have here. For the last 3 years, I have been in and out of Lincoln due to school and life events, which makes getting a dental appointment difficult, and I have been super impressed with the Oceans Dental cancelation list. Though it typically takes a month to or so to get an appointment, the office staff will call you within a week or two with availability if you are on the list. Very well run and efficient system. The hygienists are professional, polite, and gentle, as are the dentists, and the facility is nice. If you are looking for an appointment, esp. on a short notice, Oceans is the way to go!

The people at Star City Dental have been outstanding to me, I moved from Omaha to Lincoln and they…read morewere totally accommodating to my needs. Katie and Kim handled the transfer of my records and accounts and made sure my insurance was up to date and covered what I needed. They are always aware of my time and schedule appointments when they work for me. They make sure my billing is up to date and correct. Could not ask for better, more professional customer service. Carly is always attentive to my needs when I am in the office. Her genuine concern for me as a patient has been above and beyond what is required. Her respect for my medical conditions is extraordinary. She is obviously totally capable in her areas of expertise, but delivers patient care in a warm, understanding way that engenders confidence and trust. The entire office is a positive experience and totally patient-focused. Without question, this has been the best dental care experience of my ;life!

I made the appointment, took off work, took my daughter in and they told me they did not have the…read morepaperwork I filled out TWICE. I also go a message from them asking where I work. Not, what insurance do you have? Where I work. My insurance is through the government because I'm a retired veteran. So I sent pics of my insurance. They got it and I was texting them. When we arrived they refused to see her and said they canceled her appointment because I blocked them. If that happened it was accidental. However until 1 day ago I was in communication with them. All three of the "professionals" tried to engage me at the desk and you could tell they just love being officious. They ordered me, in front of my child, to walk around the reception to look at their screen. Then the most bossy one started talking very slowly to add to her condescension. So unprofessional. I just love offices that make their own job easier by automating it. And when it doesn't work, make the customer suffer. Here is what is interesting--soon, maybe AI will just do their jobs. You would think they'd think about that before refusing to work with a customer who obviously said they have insurance and are coming in. We can only hope Claude and Grok replace these unprofessional women soon.

I won't give a dentist 5 stars because I'm afraid of the dentist. That said I'd like you to know…read morethat Addison Killeen is a very good dentist. He's friendly and professional and his staff members are very kind and caring. I would tell anyone to go to Dr. Killeen for cleaning for more involved procedures (like extractions). He knows his stuff and always takes time to explain the procedures and costs. Thanks Doc!!!

Easily one of the most unprofessional, dismissive healthcare experiences I've ever had. I got a…read morefilling from Dr. Fischer in March. A month later, it was causing sharp internal pain and sensitivity to cold. When I went back in, he gave it a 30-second glance, did a bite test, and immediately blamed my bite -- no X-ray, no cold test, no real effort to investigate. When I explained the pain felt internal, he cut me off with "Oh, you don't trust the professional?" -- arrogant and defensive from the start. I calmly tried to understand what he was seeing because it felt like we weren't even on the same page. Instead of a conversation, he kept claiming I was "arguing" simply because I was asking for clarity and solutions for a problem he clearly didn't want to deal with. It got worse when he pulled up a picture of my tooth, pointed to the wrong part, and tried to gaslight me into believing I had told them it was the back, when I'd clearly said the front from the start. When I asked the assistant to confirm what I said, he called me "petty" and kicked us out. Their office coordinator, Haley, wasn't any better. When I reached out hoping for accountability, she told me not to expect an apology since I was no longer a patient. She gave a weak, obligatory apology on their behalf but made it clear she needed to "hear their side" -- as if any part of this was acceptable or up for debate. That kind of leadership sets the tone for a practice, and it shows. Save yourself the time, money, and frustration. This office cares more about ego than patient care, and their professionalism is nonexistent.

Everyone you talk with at Ridge Pointe is sweet, helpful and caring. They have gone above and…read morebeyond to make sure my needs were met and that I felt comfortable with the treatment recommended. Dr Hohlen was able to fix prior dental work done incorrectly and now my teeth look great.

If you like a snazzy new office and a dentist with an authoritarian bent, this is your place! The…read moreoffice really is nicely appointed, and the front desk staff were helpful, thorough, and congenial. If you like to have a big TV crammed in your face at the dentist, you're sure to have that wish fulfilled, too. If you like an "expert" dentist who makes all of your decisions for you, Dr. Hohlen fits the bill. However, if you feel it's your own responsibility to be informed and say yea or nay to the chemicals and treatments being put into your own and your children's mouths, this may not be the dental practice for you. Although I went in asking nicely about facts from a systematic review article, I felt pressured and felt that my voice (and the evidence) carried little weight. Next, (and this could happen anywhere, I guess) a dental hygienist called my (young!) son by the wrong name while ushering him back to a chair and waving me off as if there was no need for me to follow. We quickly sorted out the misunderstanding, but I'm glad my son didn't end up getting whatever treatments were on "Sam"'s chart! Then, I was not impressed with his manner as he brandished a large needle aimed for my needle-phobic child's mouth. I felt his manner was not suave; granted, it is hard to be suave when you're holding a large needle. But he looked at me as if he expected me to control my child into not freaking. Then he said to my child, in frustration, "You need to do whatever your doctor or dentist says." I'm sure he didn't mean that to sound so creepy. But actually, I'm teaching my children to be informed and take responsibility for their own health. Dr. Hohlen seems to hold an exactly opposite belief. (PS: It all worked out. Dental care was administered, and no lasting trauma.) Finally, he assured me that a service would be billed as "this", because "he's hoping to take care of my teeth for a long time to come," and when the bill came... it was billed as "that." This could be as simple as a miscommunication between the doc and the staff who do the billing, but still not cool. He is young, and people do learn and grow. I hope a few years from now it'll be a different story. But I wanted to write this for the information of people who do want to take responsibility for their own health choices.

My experience at Pioneer Greens was very positive. My routine teeth cleaning was handled by a…read moreskilled Dental Technician named Courtney who had a pleasing personality, was very efficient,and skilled and seem to enjoy her job. Doctor Pauley is also very personable, knowledgeable, and has a caring demeanor. My dental health has increased greatly in the last few years by following their suggestions

Everyone from the front office staff, to the hygienist, to the very skilled providers, this place…read moreis top notch! My whole family of 5 couldn't be happier with the service and expertise we have experienced at Pioneer Greens. I especially like Dr. Shirk, he's so skilled and through. There are a lot of choices in Lincoln, this place is the best around!

5 STAR CARE . I'm in Lincoln from Texas, travel with my husband for work. I needed my teeth…read morecleaned. Last dentist was six months ago in Florida, before that Nevada, Oklahoma... I am very impressed with the entire staff at Capital Dental, friendly, professional scheduling, reception, dental hygienist and dentist. I highly recommend Capital Dentist.

No stars for this place! Sean Hershberger removed my daughter's wisdom teeth and 4 days later when…read morestill in pain they wouldn't see her. I called them and told them she was having surgical complications and she has to be seen. It took them two hours to call back with a squeezed in appointment time. She had a dry socket and they put medicine in it. Hershberger said if she had any more problems to call him over the weekend. The next day, being a weekend my daughter texted him because she was in pain again. All she got was "give it more time and I'm sorry you're in pain". I tried calling him and left a message but my call was never returned. Having worked in the dental profession for over 40 years, I was able to consult a local oral surgeon and he said my daughter needed to be seen. He treated her and didn't even charge for the weekend visit! My daughter also had an allergic reaction to the hydrocodone that Hershberger gave her so he wouldn't give her any alternate pain reliever for the dry socket. This place is the worst! DO NOT recommend under ANY circumstances!!

I don't like to wait at dentist/doctor offices so I was glad to get called about two minutes after…read moreI sat down the last time I went. The most I've ever waited at Pine Ridge might be five minutes. I also didn't have to sit long between cleaning and the dentist's arrival - no more than a minute. Everyone I dealt with was friendly and professional and the place is spotless. I also like that the windows in front of the dental chairs look out over a pond. This is the best dentist's office I've ever been to.

You are a number here, not a person. Billing out as much as they can is what they care about…read more They do things that they "think" are covered by your insurance and when they are not they just send you the bill...

Do not go here! I should have read the reviews before I scheduled an appointment. They were quick…read moreto see me, but did not inform me that they would not be able to give me a cleaning until 7 months later! The staff was friendly and did to a full set of x-rays. I went ahead and scheduled my cleaning for 7 months later, which seems insane. My biggest issue is that the Aspen Dental billing department billed the wrong PO Box for my insurance provider, so my claim was denied. After many phone calls and investigation on my part I discovered what had gone wrong. The various customer service reps I spoke with from Aspen Dental were not that helpful and seemed unable to accept that they had billed the wrong PO Box, which is why my claim was "denied". When I went to my insurance provider's website they didn't show that a claim had even been submitted (because Aspen Dental didn't properly submit the claim). I went ahead and paid what I was charged because I was worried that my bill was going to be submitted to a collections agency, since it was taking so long to resolve this issue. Literally a week later Aspen Dental finally submitted my bill to the right PO Box and my insurance company paid the amount due. I patiently waited to see if I would be issued a refund. Now almost 2 months later I had the motivation to reach out to Aspen Dental again to see if I was going to get a refund. The helpful customer service agent infomend me that they had issued me a credit on my next service. I asked for a refund instead and luckily he seems to be able to do that without issue. We'll see if the refund shows up or not. I can not handle having to call them again! I've spent probably 5+ hours on the phone with this company trying to resolve their mistake. I have scheduled my cleaning at a different dentist office and will not be going back to Aspen Dental.

I agree with every single one of these reviews. I wish I would have read them before I went. I…read moredidn't think I needed to tell them I need a cleaning because they knew I hadn't seen a dentist for over 6 months but when I went, they did X-Rays which I was confused about because I just did X-Rays 6 months ago and a dentist told me it should be once every 5 years. They never asked about my past dental history or told me what they're doing at all. The X-Ray was extremely painful and I started gagging and the lady had to ask someone else to come help. Then I got lead into a different room with someone else I didn't know and they still didn't tell me what's going on. Lastly, they told me little to no information about why I needed a $900 appointment so I said no and went to a different dentist immediately. How are they still in business??