Horrible hospice company! Would never recommend! They left my dying uncle suffer, said they showed up and didn't! Due to the negligence of this company my uncle had to suffer in his final days!!!! read more

I would like to first say that I try to check all reviews before I commit to something. I read all the good and all the bad and try to weigh out all the options and fairly judge a company. When my dad was referred to Avalon by his primary care doctor for the end stage liver failure a year ago we were happy to have someone come in to help our mom with his care. They had 2 5 star ratings and we thought we were getting a great company to work with. His first nurse Cliff was amazing. He found common ground with talking fishing with dad and quickly made him comfortable with having nurses in his home. But Cliff moved on to a different company. His next nurse was compassionate but was short with him and her visits were quick (15 mins) and never really asked if he or my mom needed any more help. She came once a week. Unless she had a "family emergency" or was not able to show. So dad would go a week sometimes 2 weeks without being seen. This neglect caused a clog in his drain port for the ascites that was building in his abdomen. The port had to be removed. From that point on my dad's health quickly deteriorated. He was in chronic pain all the time mostly complaining about upper back pain and breathing problems. He was told by Avalon that he was maxed out on pain meds and he couldn't have anything else. The ammonia built up multiple times over the past 3 months and he was delirious and my poor mother had to keep him clean from the bowel movements. He started to get bed sores. Still no concern from his nurse. Then he stopped having bowel movements and the nurse suggested my mother or sister give him an enema. It was my understanding that it was the hospice job not family to make him as comfortable as possible. She never showed the next day. We had to call our cousin from another hospice to help us out. That was the last straw for me and I couldn't stay quiet anymore and asked mom to get more people in to help her. She talked to the nurse about coming more to keep tabs on dad. And monitor his ammonia spikes and his fluctuating heart rates. Some days he went from 120bpm to 35bpm. An aide came twice to bathe dad. And the nurse came 2 days a week for the past month. No one seemed to care that this was happening and he could barely move without massive pain. He groaned all the time. He started to build ammonia again and my mom was the one cleaning him up. And making sure his meds were kept up on. She was in the middle of cleaning him up last Wednesday when he had a heart attack and passed. Here we are 8 days after his passing and hospice has yet to sign his death certificate. My dad is laying in the morgue waiting to be put at rest. The thing I'm most disappointed and saddest about is that my dad deserved dignity in life and in death. Neither happened with this pathetic company. I hope and pray this never happens to another family. And I would like to also end with. Don't always believe a company's gleaming reviews and maybe question why they do not put up the concerning reviews. My cousin who is a hospice nurse in KC put up a review and it was immediately taken down. read more