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    Genovese Home Improvement

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    13 years ago

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    Marshall Exteriors - Deck

    Marshall Exteriors

    (14 reviews)

    QUALITY WORK. GREAT PRICE…read more Marshall Exteriors provides quality work and friendly customer service. They go above and beyond to ensure the job is done correctly. We ordered gutters for our home - Dripaway Gutters, an extension of Marshall's - and were quoted an excellent price. Even with recent storms our area had received, we were able to get on the schedule quickly. Our gutters were installed in a few days due to the size of house and it looks like our home got a complete facelift. They were clean and efficient with clean up of old materials - we had old gutter attachments still on the house in certain areas, and they disposed of it with ease. Our home looks beautiful and the gutters worked wonders at helping dry out our basement.

    Always professional top quality workmanship. I've done four projects at two different homes with…read moreMarshall Exteriors since 2019. The latest in Fairport, NY. A new deck and storm door out to it during the last week of December 2023, replacing a 20+ year old one. The finished product will last more than 20 years. It's amazing. After that we decided to replace almost all our windows due to heat loss. (They were the original single pane crank outs) That was just done 2/28&2/29/24. We wondered why it would be two days after watching a heavily advertised window company replace another unit's in 6 hours! Well, it's because they did it right! Installed with wrap, insulation, and all the outside and inside finishing work. The sales rep, office contacts and crews are always professional and easy to work with. It was noted by several neighbors that Marshall exteriors really know what they are doing. The difference is noticeable already. I wish I had pictures of the windows before and after, as more marketing for your windows and doors is needed!

    Allstate Roofing & More - Solar roofing

    Allstate Roofing & More

    (12 reviews)

    North Winton Village

    Used Allstate Roofing and More for complete tear-off roofing job, July 2022. John, who came out to…read moreestimate the work, was very responsive and communicative via text. The job was done in 3 days and I appreciated the hard work in this summers heat of the crew who did a great job, and the project manager was good also. Overall, though the roof is new and I'd have to see how it stands up over time, I am happy with the work and from a cost perspective we got 4 quotes and Allstate was not the cheapest and not the most expensive. They do offer financing through a 3rd party who is a large, national, lender and I appreciated that as well. The terms were reasonable and given the high cost of a new roof these days, it was necessary. However, they did not complete all the work on the proposal (clearing of soffits in the attic) and broke a sensor for my sprinkler system. For those things they gave me a credit if $375, or at least they said they would. In the end they over charged me by greater than $300 and have absolutely ignored my communications about it. I believe because I financed it, they just figure it's in the financing and if they ignore me long enough, I will shut up about it. I contacted the lender and told them, but they said it's between me and Allstate - Allstate has ignored me. Though I think the work was done well, and I am happy about the roof, I will forever be irritated by what I believe is intentional overcharging - though it's a nominal amount compared to the cost to the roof, nonetheless right is right.

    Avoid Allstate Roofing. They claim to be GAF Master Elite, but their work is substandard. Since my…read moreJune 2024 install, my bathroom has been destroyed by a leak. They blamed my plumbing, but a licensed plumber inspected the vent, replaced the fittings as a precaution, and confirmed the issue is the roof. Other roofers have since pointed out high nails, crooked shingles, and the fact that Allstate reused old pipe boots. They also damaged my fascia and siding, then tried to 'fix' it with caulk and nails. They left my yard a mess with nails all over and even left nails sticking out of the shingles. They don't stand behind their work and only offer excuses. Do yourself a favor and hire someone else.

    Modern Window of New York - Rotted sill, had to ask to remove it 8/3

    Modern Window of New York

    (19 reviews)

    My $9000 window continues to disappoint me. Looks as though even the structure is threatening to…read morefail at this point. Lower right hand side clearly appears to be kicking in. Probably due to the window not having the lower supports that most bow/ bay windows have installed. Thanks again Modern Window.

    Edit: After calling Modern, Jessie the tech guy, came back out and made some repairs to the strike…read moreplates and adjusted the door so that it closes without a noticeable gap. The strike plates were given longer screws that made the deadbolt a bit more secure, but I addressed that the door lining/casing needs replaced from the amount of wood removed from behind the deadbolt. Jessie took pictures and said he will show them to his boss. The clicking noise at the door jamb was finally addressed by the tech to discover that there is a broken spring in the door jamb and the entire door jamb will need to be replaced. Again, I was told a piece will need to be ordered and customer service will be in contact. Jessie wrote on the order form about the door jamb, but only said regarding the lining/casing, he will show the pictures to his boss and talk to him about it. I purchased two doors (front and rear entry doors) in the Spring of 2021. We paid $4,260. We were told the doors have free lifetime service and that the company is accredited with the BBB. Sounded great! They were installed in August of 2021 and I've had nothing but issues since. First, I noticed that there was a 1/4" gap at the bottom of the doors. When I called customer service, it took nearly a week for the techs to come out to simply remove a piece from the door jamb that protects it in shipping. Next, we noticed the front door had a slight gap at the top. Call to customer service, another two weeks goes by before the techs come out to place a couple of silicone pieces around where light is peaking through and they move the strike plates so the door closes tighter. Third call to customer service, the silicon draft stopper at the bottom of the door has completely ripped off. Techs come two weeks later with the wrong size silicon draft stopper and later the customer service says it'll be another two weeks to order the proper size part. Meanwhile we have to slam the door shut to secure it and the bottom door jamb has a weird clicking noise. Finally today they were here to install the proper sized draft stopper and we discussed slamming the door. They moved the strike plates back to the original screw holes and blamed the gap at the top for being that the insulation is too short for our door, and a guy named Chris that can properly assess the situation and place a thicker piece of insulation in the doorway will call. They also removed wood behind my deadbolt strike plate when they repositioned it. Now one of the screws is only 1/2" into the wood and not secure at all. I'm LIVID! I called customer service and told them, "I need someone to come out that knows what the f**k they are doing!" And the answer I got, the guy I need, Chris, isn't in till next Tuesday. There's been four different techs that have come out, and I swear they don't communicate with one another AT ALL! I've been delaying making this review because I really hoped they would make it right. Instead I get shabby service, extended wait times and excuses after excuses. I recorded video as well, but I can't figure out how to upload it on this app.

    Genovese Home Improvement - contractors - Updated May 2026

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