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    Genie Handy Services

    5.0 (1 review)
    Open 8:00 am - 4:00 pm

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    Services - Genie Handy Services

    Appliance installation

    Appliance repair

    Handyman assembly

    46 More Services

    Pre-made cabinet installation

    Cabinet repair

    Handyman caulking

    Door installation

    Door repair

    Doorbell installation

    Drywall installation or replacement

    Drywall repair

    Electric installation or replacement

    Electric repair

    Wire installation

    Wire repair

    Floor installation

    Floor repair

    Furniture assembly

    Furniture repair

    Generator installation

    Window repair

    Window replacement

    Gutter installation

    Gutter repair

    Handyman installation

    Light fixture installation

    Light fixture repair

    Outdoor lighting installation

    Outlet installation

    Outlet repair

    Exterior painting

    Partial exterior painting

    Handyman painting

    Interior painting

    Entire interior painting

    Room painting

    Plumbing installation or replacement

    Plumbing repair

    Handyman repair

    Siding installation

    Siding repair

    Exterior staining

    Interior staining

    Entire interior staining

    Room staining

    Switch installation

    Switch repair

    Tile installation or replacement

    Tile repair

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    2 years ago

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    Ferguson Home - Ferguson Home Signage on Door

    Ferguson Home

    (6 reviews)

    Unresponsive untruthful, unprofessional and uncaring. Mistake dealing with these people. spent…read morelots of $$$,,and they can care less about any issues once they get paid. Really terrible customer service.

    I was working closely with folks at ProSource on the selection of finish materials for the…read morerenovations of our master and guest bathrooms and they recommended I reach out to Feguson Showroom for expert assistance in selection the fixtures and accessories I would need. After I left ProSource, I drove over to the Ferguson Showroom for a look. First impression: I don't recall seeing any other customers in the Showroom when I arrived. Nobody was at the reception desk at the time I arrived, so I walked around hoping the receptionist returned. There were 2 Showroom Reps typing away on their respective computers, but neither one acknowledged me or inquired as to whether I needed assistance. Eventually, I asked one of the ladies if "there was somebody to assist me", as I wanted to inquire how to get started selecting fixtures. Basically, you're invisible inside the Showroom without an appointment. Lesson learned. By this time the Receptionist had returned, and I made an appointment and for the next day. An awkward start to be sure. The next day, with my appointment, I became totally visible to everyone in the Showroom. And I feel like I received expert assistance selecting and ordering my fixtures. A little over $7,000 later, I left feeling much better about my Ferguson experience. The good feeling was temporary, and it never returned. Here's the "bottom line" for any retail customer who's interested in purchasing fixtures at Feguson: You cannot rely upon them. They just seem too big and bureaucratic to effectively deal with a small $7,000 order. The fulfillment guys in the warehouse that coordinate delivery didn't seem to have a basic understanding of how a contruction project works. To my complete frustration, I was notified by email on the day my Contractor was scheduled to pick-up my order that several fixtures did not arrive - the day of pickup!! This totally stripped my ability to make substitute selections and immediately placed my project into a delay. I had to become the "squeaky wheel", constantly reaching out to my Showroom Rep. for any delivery news. To be sure, in the beginning she seemed genuinely interested in helping me get my missing fixtures. She was successful in finding a couple, and they trickled-in a nano-second before they were ready to get installed. But she soon seemed to weary over dealing with the missing fixtures - eventually blaming the delays on Delta. The last straw was when she recommended that I try to find the missing fixtures I needed on Amazon or Home Depot - can you imagine my frustration?!?!? I found the fixtures I needed online, placed my order, and two of them actually arrived the next day! The third missing fixture is scheduled to be delivered in four more days. Ferguson had no idea when, or if, their stuff was ever going to show-up - unbelievable! It's not Delta - it's Ferguson! Unless you're a multifamily residential developer that specifies enough plumbing fixtures to need a couple Ferguson semi-trailers to store your stuff on your construction site, I recommend a "Hard Pass" on using Ferguson for your project. Ferguson is simply too big and bureaucratic to effectively serve small projects and homeowners. They only thing Ferguson performed promptly was processing my partial refund for the fixtures that I was forced to find elsewhere - but I'm pretty sure that was only because they understood how annoyed I was! Ferguson, without a doubt, is one the most frustrating companies I've ever worked with - totally inconsistent and completely unreliable. Proceed with caution! Edit to Add (Jan 16, 2023): One of the telltale signs that an organization is too big and bureaucratic is that their employees are well-trained in the art of "company speak". In essence, telling their customers one thing (for public show) and doing another (because organizational culture is phony). The individual from Ferguson who wrote their response to my original review is the Area Sales Manager for Ferguson. No follow-up ever took place. Her comments leave the reader with the impression Ferguson has a customer-focused culture, when they do not. As I wrote above, "You cannot rely upon them", and this is a terrific real-life example of just that. Proceed with caution.

    Genie Handy Services - handyman - Updated May 2026

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