Great place, Employee Mike D is great at giving directions and very nice, Will come again

This car wash is conveniently located near my house so I have stopped by a couple times. The first time, an employee met me at the pay station and went through his whole sales pitch. I said no and he proceeded to be rude and pushy with me. I thought he was just a rude employee and hoped not to run into him again. But today I stopped by again and got a different employee. He gave his pitch and I politely declined. He kept insisting and I again politely declined. To which he rudely replied, "I'm just trying to help you out. Trying to save you a few bucks." Then he took my card, stuck it in the machine and walked off. I sat there for a bit waiting for him thinking he was coming back to hand me my card like they normally do. Then I looked up and he was back on his phone sitting down on his chair. Whoever the manager is, you need to teach your guys to take rejection better. This is sales. I get that rejection sucks, but it's part of the job. Get used to it. Especially when customers are being nice about it. Based on the number of one star reviews you guys have, this isn't helping your business any. And in case you haven't figured it out, I'm not coming back. read more

All I needed was a car wash and to use the vacuum. What I got was a hard sell. REALLY hard sell for their monthly membership. When I said no and they asked why, it was just another push and challenging my answer. THAT IS NOT HOW YOU GET CUSTOMERS. They said that for basic wash it would only be a rinse, no soap. Seriously, c'mon. Trying to put fear in the customer is ridiculous. I got the wash. It was brief, but did the job. The vacuums are strong. The rags were surprisingly very damp compared to other car washes. I wondered if they were even clean. Thankfully, I didn't fall for their high pressure sales. And I'm not returning. It would've been worth the $14 if I had a better experience. read more

Went for a single wash. H so pushy. It was very uncomfortable and after I declined signing up for a monthly membership he was rude. Never going back. read more

Free car wash right now. Today is 5/2/25. They just opened last week. So they're giving people free car wash to try. And you get unlimited car wash for $0.99 for the 1st month. It washes the car well. Drying is not completely dry but they have free towels to wipe any hard dirt and water afterwards. Free vacuum. They have the flat style vacuum and a long stick style vacuum. Vacuum is strong and picks up debris on the car mat. read more

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Long-time member. Will not be returning. A Genie Carwash employee damaged the 3M Ceramic IR tint on my front windshield while attempting to remove a wash activation sticker. That tint cost $430. Their employee acknowledged it on the spot and said it would be taken care of. What followed was a masterclass in how not to handle a customer complaint. The location manager offered an $80 car wash gift card. Corporate called me with a rep who refused to give his name and offered $215, which is half of what I paid. When I said I was going to small claims court, he literally said "go right ahead." I now have a small claims filing, a BBB complaint, and a California Bureau of Automotive Repair complaint all in motion. I have every text message, every photo, and the original receipt. Save yourself the headache and find a car wash that takes responsibility when their staff damages your vehicle. read more

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Went back again today love this car wash friendly and helpful people working there very clean snd well maintained. read more

Genie Car Wash - Truck after going to Genie Car Wash ( Poway ) - Car Wash Near Me - Poway, California

They just opened up a few weeks ago. Perfect timing too, as my car has been needing a proper clean, and man, do they deliver! I wished for a clean ride and Genie Car Wash delivered. read more

Genie Car Wash - Menu - Car Wash Near Me - Poway, California

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Be careful, I was also signed up for a recurring fee that I did not sign up for. The guy came to help me, even though I did not need it, and obviously signed me up without saying so. I only noticed on the subsequent charge! I now have no membership number and need to call to cancel but no one answers!!!! read more

Clean, organized, drying towels always available. If you encounter any issues their team is on top of it right away. I go once a week at a minimum. I started by paying monthly at $30 for unlimited washes and vacuuming. Sales guy noticed my frequency and approached me and offered a deal. If I commit to one year, it would be $22 a month. Done. I go to both the Poway and PQ locations. PQ is busier IMO. read more

Do Not Go Here! The car wash scratched the back end of my car and when I showed the manager, they denied it was caused by the car wash. It definitely was caused by the car wash. Very unhappy about this problem. read more

Genie Car Wash - Car scratches caused by this car wash - Car Wash Near Me - Poway, California

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I tried Genie Car Wash when they first opened because a service worker convinced me to sign up for their $10 promotional subscription, even though I initially said no. I don't wash my car often, but I agreed since they said it was easy to cancel. I later forgot about it and ended up being charged $30. The wash quality itself was disappointing, my car never came out as clean as it does at Soapy Joe's, where I normally go. I decided to cancel on August 11th, well before my renewal date of August 16th, and received a message saying I would get a confirmation email (which I never received). Since canceling, I've continued to get texts and emails pressuring me to update my payment info as if my subscription is still active. Overall, the wash quality isn't great, and the subscription/cancellation process feels frustrating and pushy. If you do decide to sign up, be very cautious with their subscription services. read more

I was signed up to a recurring monthly charge which I did not authorize so please be very careful.

Car owners beware. These operators and owners will leave you hanging if any damage, as a result of there car wash, occurs. Recently, their newly upgraded car wash tore the antenna off of my Toyota Highlander. The manager, Max, retrieved it and said that they would pay to have it replaced. I went to Poway Toyota, got a written estimate and gave it to them on three separate occasion. They just blow you off. After my 3rd attempt with Max, he gave me the owner, Mike's phone number to call. I left 3 messages__no return call, only voice mail. I'm sure I'm not the only one they've blown off. I'm sure they've got some type of liability insurance but refuse to use it. If anyone else out there has been left hanging, leave a message here. Maybe it's time to lawyer up as a group and file suit? Here's Max's phone number, 760-895-5755, and the owner Mike's phone number, 619-249-5646, read more

Beware of their scammy membership! I had a monthly membership and got a new car so I needed to switch the vehicle they had my account under. I needed a new sticker barcode. Turns outs they never created a proper account for me in their system. They could not look up any of my information by name, phone number, or credit card number. The guy who claimed to be the regional manager had extremely poor customer service and laid his hands against my car multiple times. I showed him my monthly CC charges as proof. He was completely unprofessional and basically told me there's nothing he can do. How is it that I gave him the card they've been charging for months and not look up anything related to it? I ended up calling another location where they explained what happened, however they still couldn't look up my account. When they were running their special membership discounts - the company failed to set up any account for me. So I ended up having to call my credit card company and block all future transactions. read more

The quality is excellent for the price, and the attendants were exceptionally friendly. The only thing is if you have a dark color car it will leave swirl marks. read more

Stopped by 7/29/25 - Around 5:30pm Staff was friendly, service was quick, but I have to commend Gail/Gale for going above and beyond. I had a huge paint scuff from a bad parking job and was trying to clean it up after the car wash with a hand towel. Gail/Gale comes out, asks me what happened, then brings out three different spray cleaners and gets to work. In a few minutes, it was all gone! A lovely lady parked next to me had seen him working on it and was also amazed at his work. Huge shoutout to Gail/Gale! Will definitely be coming back! read more

Shout out to Genie Car Wash in Poway! The team is always friendly--special thanks to Angel for the quick call back and help with my membership today. Super clean facility, love the fresh suds smell, and my membership includes unlimited vacuuming with plenty of stalls. Fast, easy, and great services every time! read more

Beware! I will never go back here again. They signed me up for a monthly membership even though I told them I only wanted a single car wash. Not just once, but twice! And they also did it to my husband separately. When I realized it had happened and how many months had passed, I called right away. They made me call the coportoate office to complain against all the charges for months. "Corporate" said they could only offer me a partial refund with some more car washes. The only way I got a full refund was to go to my credit card directly and file a dispute. It's obvious this is their standard/bad business practice!! I recommend you use CASH at car washes. Don't give them access to your credit card! And definitely avoid this business altogether! read more

The machinery damaged my car. When I exited the car wash to go to a stall to dry off and vacuum my car, I noticed that a part from my side view driver side mirror was missing and so was one of my hubcaps. I called an attendant who went inside to look for it and found both items and reattached them for me. I was very upset by the machinery, seeming to be so violently assaulting my vehicle as I went through. I will not go there again. I've been to many drive-through car washes that have never damaged my vehicle. I do not recommend this business. This is the first time I've ever commented on an experience with any business. read more

Recommend finding another car wash, As a female i felt extremely uncomfortable by the male staff, also i then encountered a rude associate that deliberately made effort to approach my car to speak to me and at one point i felt a sense of harassment, I had then requested a manager and not only was he extremely unprofessional and did not attempt to deescalate the situation he proceeded to make comments to the employee while staring me down. Not only are the associates unprofessional, but the manager is as well. For the safety of the community i recommend that they are able to find new management that provides a non hostile environment that is safe enough where a woman wont feel like we will be sexual harrashed by their employees.. Also the employees and manager are extremely rude unless you are able to purchase the package car wash from them. 0/10 STARS read more

Treated my wife like shit when I wasnt there. Made her feel very uncomfortable and tried to force a sale. 0 stars. Their google reviews are bogus, must be paid. read more

The attendant here signed me up for a reoccurring car wash plan without my permission. I only found out about it once I saw it on my bank statement. When I went through the car wash, I was very adamant about only wanting a single car wash.. be careful here they will scam you read more

Anyone else get there card information stolen after coming here. That's what happened to me. It definitely felt suspicious when the worker helped me pay for the wash. If you're the owner, please check the card reader. read more

Girl that was directing cars into the car wash does a bad job and wasn't paying attention and my tires got damaged