Gemma Gallery lost out on a large sale as well as the potential for a custom project. I was bopping around the villages today and decided to check this store out because of a pair of earrings I saw in the window. I was also excited at the advertisement of them being a custom jeweler/gemologist, as I have a Diamond I need reworked into another design.
I walked in and was barely greeted by the person working because she was on the phone having a personal conversation about whatever. I was trying not to listen, but it didn't seem important. As I browsed, I found 3 pair of earrings and a ring I was interested in, but she continued her phone chat. She let me look for about 10 minutes without asking if she could show me anything or offering to help in any way. Just continued to talk to her friend on the phone. This was not a teenager and for all I know, it may have been the owner.
Regardless, I left, shaking my head at the lack of service and super disappointed because the pieces I liked were unique. Now I won't get them, because I WILL NOT be shopping here after this experience. read more