Great customer service Not pushy at all however very…read moreinformative Quoted fair prices A pleasure to deal with Jeff has gained our confidence

specialty rarities is a very knowledge shop and give very fair prices for items. I highly recommend…read morethem.

David was so awesome to work with at Northeast Gemological. He is INCREDIBLY knowledgeable (look…read moreup his resume) - and went out of his way to answer all my questions and educate me on my diamond. Very friendly customer service - as he squeezed me in for an appointment on short notice too. The whole appraisal was done in front of me and I trusted him from start to finish. And Oh yea- his pricing was by far the best on Long Island! I had an amazing experience here and will be recommending to all my friends/family. Thanks again so much David.

David is very friendly and knowledgeable. He gave great advice on what jewelry should be appraised…read moreand insured. He is very professional and gives a complete breakdown of the appraisal. I highly recommend using his services.

Gina was amazing and really guided us through the process of updating my engagement setting. Her…read morecustomer service is great, as I worked with her on more than one occasion; empty store vs. juggling mutual consumers at once all while practicing covid safety precautions. Each customer got the same level of service. The end result is amazing the jeweler did a beautiful job. I am so happy.

Terrible. WARNING. They make a custom piece of jewelry, the owner pushes for a design other than…read morewhat I came in with. Gets damaged asap and they won't stand by their work. If you try to nicely and calmly talk to the owner, his Phony Soprano comes out and he starts talking down to you. Calling you "bro" ? I'll spread the word on these back alley swindlers. Terrible people. Terrible attitude. Plenty of choices, let them keep losing business. And the over hostile owner needs anger Management and needs to calm down his tough guy attitude.

This is such a wonderful place run by the nicest people!…read more My husband and I got our wedding bands made here. I'm from the area but live in the city and they were so accommodating to my schedule in picking the rings. When I went in to finalize the purchase and take the rings home I brought my great grandmothers wedding ring in to get cleaned and sized for my other hand. While I was waiting did they not only clean the ring but they replaced the missing side diamond and then told me it was free of charge as a wedding gift! It was so thoughtful that it had me in tears! To top it off our wedding bands are perfect and we always get compliments on them. I will be a lifelong customer of Smiths! I can't say enough about how great they are!

Jewelry is more than gold , silver or bling . It is family…read more. I have been a customer of smith's since 1988. There are pieces in my family that have been handed down generations and worth more to me than an appraisal number . I have always and continue to trust them when they needed repair or cleaning . Worth can sometimes only be measured in how you feel, and walking into the store feels like home . They are a true family business , rare these days ! Their inventory is hand picked with care and simply beautiful . Ii moved away from the area but both my daughter and I will always travel to smiths for all my jewelry needs , So I recommend them and thank them for staying true to their family business .

I walked into Gennaro Jewelers needing my tennis necklace repaired and walked out with not only a…read morenecklace that looked brand new, but a solution to something that had been bothering me for the longest time. I genuinely cannot say enough good things about my experience here! From the moment I walked in, Eric was welcoming and thorough. He took the time to inspect my necklace and explain what needed to be fixed. I was then brought downstairs, where I got to sit and watch Herman work on my necklace up close on a TV screen. I could see every little detail of the repair as it was happening, which was fascinating! While I was downstairs, Courtney came over and started explaining everything to me. At this point, I felt like I was on a little excursion tour and I was loving every minute of it! She shared how Herman got his start in jewelry repair when he was just 9 years old in Ecuador and how he's spent years perfecting his craft. Watching him work while hearing his story made me appreciate the craftsmanship that much more. My necklace was repaired, cleaned, and polished to absolute perfection. But here's where my experience got even better. While I was downstairs, Diana complimented me on my necklace and the diamond earrings I was wearing. What she didn't know was that those earrings had been driving me CRAZY for the longest time. Because of their size and weight, they would constantly tilt downward instead of sitting beautifully on my ears. It's such a small thing, but when you have beautiful earrings, you actually want people to SEE them! Diana asked what kind of backings I was using. I told her screwbacks, and she smiled and told me to come find her upstairs when I was finished. Well, I did, and she pulled out these jumbo-sized screwbacks and said, "Let's see if these work." She cleaned my earrings, had me try them on with the new backings, and I kid you not, I got emotional LOL. My diamonds were FINALLY sitting upright and looking the way they were supposed to! She jokingly called them the "magic bra" for earrings, which honestly couldn't have been a more accurate description. SOLD! I walked in for a necklace repair and somehow walked out with a problem solved that I hadn't even come in to address. All because Diana was observant enough to notice something and thoughtful enough to offer a solution. That to me is exceptional customer service. Before I left, Eric inspected my necklace one more time and even gave me some helpful advice on how to properly lay and store it to avoid future stretching or breaks. What really stood out to me was how genuinely friendly, knowledgeable, and helpful everyone was. Nobody was trying to sell me something I didn't need. They were simply passionate about what they do and took the time to make sure I was happy. I left Gennaro Jewelers absolutely elated. Between Eric, Courtney, Herman, and Diana, what could have been a simple jewelry repair turned into such a memorable experience.

My sister & I came into to purchase a watch battery for a men's Michael Kors watch. We were…read moregreeted by a very nice salesperson named Sean. He took the watch into the back room for the repair, & when he returned he was so apologetic because the leather watch band had come apart & a few pieces broke off. At this point we figured we needed to purchase a new watch band. Sean was so helpful in assisting us in choosing just the right band. Sean was so kind, and helpful and even though this was a small purchase, we were treated as if we bought an expensive piece of jewelry. His customer service skills and pleasant smile were greatly appreciated. My sister will be returning to her home in California and I live locally and have purchased a few items over the years & had repairs done in your beautiful store. We both are so pleased to have met such a kind employee and I know that any time I need to come to your store for a purchase or repair, Gennaro is my jeweler.

Family owned business. Professional repairs done by Andy. Large selection of jewelry and good value…read morefor the money.

I love Lucy's is a great store & place to get any type of jewelry you need. Andy and his staff are…read moregreat, and who doesn't love buying from a family owned small business?! Highly recommend!

I was reluctant at first to order online. After all the good reviews I pulled the trigger and…read morepurchased my first rolex! It came next day via FedEx. FedEx required a signature and photo id which the scanned. The security process made me even more impressed. The watch.......holy cow! I didn't think it would look better than the picture but it did! I'm eo happy I went to you guys! See ya when I upgraded or buy another! ​

A1 level service got a rare GMT from them at a super fair price…read more The communication , videos of the watch and shipping were top notch.

Michael is a very nice guy, helpful, and patient. Funny too!…read more Helped us a lot. Michael is a very nice guy, helpful, and patient. Funny too! Helped us a lot.

Great service from a great guy. Can do most basic repairs, fast and reasonably priced.read more