Geico must not keep tabs of their agents nor train them in the manner to make a client feel welcome. Geico is a large company, like big pharma. Big in didvidends but small in customer service. Karma always wins in the end...there are smaller but wiser companies building a better mouse trap as I write, better coverage, better rates and better service. Josh Glover and his boss John have been spared the axe so far. Their attitude is not consumer friendly and are impressed with their monikers. Nothing lasts forever and while they are obtuse to the people who keep them in business, someone is looking over their shoulder...guaranteed. Both kiddies do not take ownership of their jobs and have no healthy fear...someday someone will take notice and they will be dismissed from their duties. As mentioned, I have placed a formal complaint with Leticia James and have a letter of acknowledgement. The State moves slowly and I am sure in due time they will step out of bounds just enough to be called on the rug. I wish I could be a fly on the wall when they are either demoted or outright fired. read more

My experience with GEICO has been incredibly disappointing. After someone else hit my car and I reported the accident, my insurance premium was raised to an unaffordable amount. Their reasoning? My 'location.' This is despite their advertising claims that they don't increase rates due to accidents. It's frustrating to deal with a company that makes bold promises in their advertisements but doesn't follow through. Their pricing practices are extremely unreasonable, and I ultimately switched to Progressive- where I've had a much better experience. My dad also left GEICO for similar reasons and I finally understand why!!! In today's economy, it's clear that companies like GEICO care more about profits than their customers' well-being. Don't be fooled by the cute gecko!!! GEICO does not live up to their claims. I signed into Yelp just to write this review. If I could give 0 stars, I would. I cannot recommend GEICO and suggest looking elsewhere for reliable coverage along with HONEST service. and they have the audacity to keep sending me mails to renew my coverage!! Heck no!!! I have better coverage with progressive where they actually quoted me affordable coverage. I am done paying off my coverage too and don't have to worry about my car insurance for another few months. I repeat DO NOT sign up with Geico!!! read more

incredibly arrogant, inefficient and its very hard to get an agent on the phone. They hang up on you after inputting several prompts.

They are so rude and never answer the phone. They never return a call! What is even the point should I just show up at your office any time I need to talk to you people? read more

Amazing place to work for great benefits of all kinds anything yiu can think of and more. Training staff is great. Management is amazing and supportive. Always growing. Need a career come apply. Give my name as reference. read more

I had great experiences with Jayson McAdams from California office, Brian and Kerri Nagel from New York office. They were very helpful and resulted my friends claims within unexpected time frame. This is the first time that I have to speak with Geico Insurance and all of the representatives spoke to me professionally, respect , patience and polite. I highly recommend Geico Insurance. If I have to change my car insurance, I would go for Geico read more

Attention All Veterans, All Active Military, All First Responders, and All African-Americans: A GEICO delayed taking action to resolve a policy issue until after 30 dayys thad passed. After which time they're saying because it is beyond 30 days we need additional info. I recommend not having insurance with GEICO. Don't wait until something bad happens, change your insurance provider immediately!!! #geico #badinsuranceexperince #avoidgeico read more

If they were Gheeco they would be an Indian food store. Alas, they're not. I had Geico as my insurance company for years, right here in Buffalo so if anyone knows about this company and this location it's me. I actually lived 5 mins from this building for years in Amherst. This is the corporate headquarters and it provides a lot of jobs for WNY. Unfortunately a lot of those jobs are in, essentially, telesales. If you shoot at enough targets, you will hit some, I suppose. OK, so on the positive side, there's a cute green creature that is their spokesperson, and a cute girl named Melissa works here that is an old friend of mine. On the negative side, they are more expensive than a lot of other companies, no matter what they want you to believe. Probably because they spend so much insane amounts of money on the advertising campaigns - more than any other insurance agency. read more

I was told that I had 7 days to fill out medical paperwork concerning my inability to work from home due to the Coronavirus and the next day after receiving the paperwork, my supervisor said he would be reviewing for my job. I had to quit to avoid being fired. I've never been fired from any job. This was a terrible way to be treated during a pandemic. read more

Honestly the worst customer service I have ever experienced. Yeah GEICO is good because they are a cheap option but never realized how poor the customer service would be. In Massachusetts for leases titles need to be sent to the insurance company first and then sent to the policy owner. I have been trying to get my title from GEICO for 8 months. They have lost my title and given me countless of wrong information. When I finally thought it was done I spoke with Dan, who is supposedly a supervisor, and he said he had the title in his hand and will overnight it to me. I then cancelled my policy to get a refund of my car insurance payments. He told me to just call back once I get the title and we can issue a new policy. I tracked the shipment and of course, it said there is no tracking information as it was voided due to cancelling the policy. I have waited 8 months to cancel my policy for this very reason. Now the car company has my title again and I am back to square one. Nobody from GEICO has taken an ounce of accountability throughout the process. I have done everything on my end when I'm asked and have nothing to show for it. Don't expect much from GEICO and if you want a place with good customer service, try to refrain from them. All I want is for them to acknowledge they screwed up and make up for it which has yet to happen. read more

I changed Insurance. Called Geico to make sure was canceled, Isaac was the best customer service.

I have had over 50 years of auto insurance with State Farm without an issue even though I have filed claims with them. My one year experience with Geico of Getzville, NY has been a nightmare. I had co-signed a car lease with Nissan for my daughter that was insured by Geico. After one year of paid premiums, the Nissan was totaled in an accident [ my daughter was not issued a traffic ticket] and filed a claim with Geico. Geico reimbursed Nissan per the policy minus the $1000 deductible and minus an additional $802 for damages the Geico appraiser stated occurred prior to the accident. I feel if someone pays insurance premiums for one year on a auto policy with $1000 deductible that $1000 should be the maximum that one should be billed if the car is totaled. My experience with Geico has been totally negative especially in comparison to my past dealings with State Farm. I think that Geico should change their cute, little green gecko mascot to a chameleon to more accurately reflect their changing attitude from selling a policy to paying off a claim on a policy. read more

This is a trash company, to not only work for, but to use for insurance. Everything they say is 100% a lie. Don't fall for there give back program they offer, after a year they'll raise your rates beyond payable and if you cancel after getting the offer, they'll demand all the money back! Be smart, use like anybody else for insurance! read more

Used to have GEICO back in the day. Never really needed them for anything as I have a clean driving record. Until I got a ticket and my rates went through the roof. Went to a competitor and was quoted a much more reasonable rate, actually was $5 less per month EVEN WITH the ticket. Ah well...I guess 37 years of clean driving and 10+ years of being insured with them was not enough to maintain fair premiums. I guess I must not understand all the actuarial information that goes into determining the rates. read more

Useless if you are in an accident. Rental car coverage only applies if you pay the collision deductible. Cancelling policy and returning to a company who will make a phone call for you. read more

These scumbags took our money and put us in crack whore status for 2 accidents, 1 being a glass claim that's no fault of ours, in a 5 year period! Scammers! Our ins is now almost $5,000 per year. We went from preferred to crack head status for a 2013 claim! I'm going to the news! read more

beware geico scam alert!!! they will call you to try to get you to switch if you recenty bought a new or used car using high pressure sales tactics. once switched they will tell you they will cancel your other policy for you and take care of everything. next thing you know your in an accident you call them up and they tell you "were sorry we dropped your collision and comrehensive coverage a month after you switched over to us due to a minor stipulation we never did your photo id inspection whooops! and we never called you to let you know or ended your coverage so you would have to act on the matter, we just kept you in the dark on our policy through some loophole so you would think you still have full coverage when you actually don't have any collision or comprehensive at all!! have a nice day sir".... wow total bs they intentionally dont call you and hope you dont find out they dropped your coverage and cover it up by keeping you on their policy through some bs loophole so you continue paying monthly bills to make you think youre still covered soo when theres an accident they dont have to pay a dime...perfect scam!! watch out thousands have already been scammed!!!! read more