As one of the least handy people I know, I was more than a bit anxious when several outlets in my house mysteriously stopped working. Despite some telephone tech support from a handy friend, nothing I tried made the outlets work again. It was clearly time to call in a professional.
I scoured Yelp with a bit of trepidation. Please, Yelp, just let me find someone who can fix it and who won't rip me off. Is that too much to ask? Fortunately, it wasn't.
I called GEC Electric after 8pm one night and by 9am the next morning I was on the phone with Greg. He patiently listened to me as I explained not only what was wrong but also my futile attempts at fixing it myself. He explained what he suspected was wrong, what his hourly rate was, how much time he expected the repair to take, what he estimated the total cost would be, and what time he could be there. Bonus: the fee he quoted me seemed very reasonable and right in line with what my super-handy but geographically distant friend said it would be. Super-Bonus: That amount he quoted me was within this single mom's budget.
Greg showed up as promised and patiently went through every outlet. Not only did he ensure each outlet worked but he also ensured that they weren't loose or askew in anyway. He also did his best to do a bit of teaching as he went, so that I could understand more about the electrical system in my house and what I could do when things went wrong. Lastly, he labeled the breakers in the electrical box (they have been unlabeled for as long as I've been in my current home).
Greg's customer service was excellent. But may have impressed me more was that the price was what we had agreed upon. There was none of the usual BS that contractors seem to try to pull--there was no second trip, no parts that needed to be ordered, no other fabricated information meant for jacking up the price unnecessarily. He arrived when he said, he did what he said, and he charged what he said. I'd hire him again in a heartbeat.
Full disclaimer: I checked Gregg out on Angie's List before I hired him so I'm going to post this review there too. He deserves credit in both arenas. read more