This used to be my primary care provider until today. The actual practitioner I see is great, but the place is run insanely poorly. I have every single symptom of covid right now. I spent the day jumping through hoops, following up on virtual consults that didn't happen when they were supposed to, waiting until every single nurse was off lunch, etc.
All of that was fine because I was able to get a consult and an order for testing from my GP (who is great). I had to literally run but I got there twenty minutes early. I said hello and said who I was and that there was an order in for me to get tested. In reply the blue haired woman said "oh I know but you gotta come back tomorrow because they are closing up because we didn't know you were coming until fifteen minutes ago."
Which was 35 minutes before they closed. So they closed early anyway.
Why didn't you call?
Can you really justify closing covid testing early during a pandemic?
Why have appointments if they don't matter?
I am livid that I was dumb enough to try to go through here to get this test and I should have known this would have happened. The administration is consistently unorganized, rude, and in this case awful. I like my GP (hence the two stars and not one) but I'm done with this. I go here because it's near my house and their goal is to make healthcare accessible to an underserved population (and get a lot of money from the government to do it). The staff consistently seems to interpret that as a green light to treat everyone like garbage though.
I was going to wait until I didn't feel as horrible to post but my feelings won't change. I just wonder how many other people have been turned away that don't have PTO they can use, then went out and exposed a bunch of other people. Yes, I have wanted to leave work early a bunch of times and if I was in healthcare I would want to every day in this climate. I would never act on it though and this really shook me. I thought this was a place that was doing good, but I got a glimpse of what it actually was today and it was scary. read more