My experience with STAR before 9/11/2026 were all great, I have been with Star for 20 plus years…read more However on this date in the Greenfield branch it was horrible, and this feeling came from the Branch manager. I was very dissatisfied with the "well this is what we charge attitude" the false statement about "this is what we incur" so we have to pass it onto you. This Branch manager wasn't a person to whom I would ever want to deal with again. I was left feeling disappointed, made to feel under valued and definitely not important by D. Allan. Good customer service and customer satisfaction was not his priority, I was left felling Under valued and NOT IMPORTANT enough . He was the one horrible experience in hundreds of great ones no matter, what branch and person I had dealt with before. People want to feel heard and valued is what I was taught especially in business. I had been encouraged many times before to move our accounts to a more convenient and even more high profile bank. As formal Employee of STAR, (years ago) I felt safe in knowing I understood how secure and customer oriented, STAR was as a Bank. However this last and worst experience has left me very uncertain about how I am valued as a Customer.

Was in and out quickly. Friendly service. ATM and teller assistance available outside.read more

The lady's that work here are very nice and always pleasant. My issue and why I only gave it 2…read morestars is with our credit card. No matter what we buy, no matter where we buy it, 9 times out of 10 our credit card gets shut off, I assume due to fraud behavior??? Then it doesn't get turned back on without a long drawn out phone call, that mostly ends in the card still not working. This is a real issue when you're trying to buy diapers or groceries and get declined at checkout. I loved Family Horizons and within the last couple years that feeling has completely gone away.

the atm at this greenfield location is horrible. its always out of service my work hours are before…read morethey open and after they close so im constantly going without money or getting different atm fees. folks please find you a different bank this one is the worst in greenfield

Nice little bank here in Greenfield- right on the main drag. The inside has a very nice open feel…read moreto it and they are very welcoming as you come in the door. This time I only used the drive-through. They were very friendly. Welcomed to as soon as I drove up, took care of the transaction quickly, and sent me on my way. The only challenge to this bank is that you have to go in the same entrance that you go in for Starbucks and coming out at the wrong time can sometimes be a challenge with the line waiting for the Starbucks drive-through. However, most of the day that's not a problem at all.

I clean the windows at this Chase branch and "ERICKA NEWBY" at this chase bank was sooooooo…read morefriendly and kind. She was willing to help and take time out to help me around. She deserves a MAJOR raise, bonus and move up!! Thank you ERICKA NEWBY YOU ROCK!!!

This is a great branch of PNC Bank. I called to check to make sure that they did provide notary…read moreservice since that's what I needed, and they did and welcome me in. I came in. The door was greeted at the door by the person I needed, he had a big smile on his face and was very friendly throughout the transaction. Since my company is a customer, they took care of it for me quickly and without charge. The ladies behind the counter, were also very friendly had big bright smiles on their faces and maintained very positive conversations with their customers. I highly recommend this branch in bank as they have always served us very well.

I love PNC Bank I've was with them for 11 years and switched to another bank and got scammed out of…read morea lot of money I'm glad to be back with PNC they offer great ways to invest and save great customers support/service keep up the amazing job from Mrs Jones

Went into this local small town bank and the tellers looked at me like I was going to rob the…read moreplace. They were not very friendly towards me. The manager finally came over to assist me after I had to wait about 10 minutes, even though there were no other customers. Maybe they were stalling me to get the police outside the building before helping me, I don't know, haha. But after talking to her for a few minutes and answering lots of her odd questions, I decided she was not going to be able to help me, and I needed to go to another bank. The only reason I went to this bank located on the intersection of US Hwy 40 and State Rd 9 was because I was already doing other business nearby. All this small town bank did for me was waste 30 minutes of my time. Too many other banks in the area that are always willing to help me, so I see no reason to ever go back here again.

Nice tellers and easy to get in and out to make transactions…read more Nice lobby and very hospitable. I like the area to get free coffee or hot chocolate. Lines are never very long to make a deposit. Tellers are speedy so you do not have to wait long once you are getting helped.

So I'm currently a customer but I'm now moving all my accounts elsewhere. I called this location by…read moreaccident but went ahead and continued to allow their banker, Marquette, to assist me. My wife and I applied for a Heloc and our credit is over 720 and our yearly is over $100k but sadly because Marquette didn't listen and properly input our info she screwed up getting a Heloc. Once we originally applied she was very friendly and wanting whatever commission she could get but once that first day was done I couldn't get a hold of her through email or leaving messages at her new branch in Kroger. Almost two weeks later I finally tracked her down and she wanted nothing to do with us because she messed up and didn't want to tell us. Very poor customer service!! Moving over $300k in accounts away from 5/3 now.