We reached out to this agency from out of state to arrange for care for our loved one in New…read moreCastle, and we couldn't be more pleased with the services they've provided. The agency's companion care has been so helpful, and we're so grateful for the reliable caregivers who have become a part of our family member's life.

I have been taking my children to this practice for 15 years. Regardless, if I leave the immediate…read morearea, I always end up staying. There has never been a time in the past 15 years when I have called and needed to get my children seen that they have not made it work that day. Any request for documentation or additional needs is handled immediately and with the most exceptional customer service. This practice by far has exceeded my expectations, which is why I will always take my children here. Kudos to this practice for being such a competent and compassionate group of professionals!

If this review keeps just one person from going to this office, I'll be happy. I'll start by saying…read morethis review is over a year and a half in the making. We moved to the area when my oldest son was 3 and my second had just turned 1. My first and smallest grievance is once the kids hit 12 months old at this office, they "have" to do the vaccines in the arms. Even if requested to put them in the legs. Which was a nightmare for my boys, they couldn't sleep at night, and they were sore for a few days. When they got them done in their legs at another office, they were fine by that night. But this office is adamant that they get them in the arms, no exception. My second issue is in regards to the quality of the office staff. They are awful. Just awful. When my oldest son ended up needing an urgent and unexpected oral surgery. To which he needed to get cleared by a pediatrician (not a nurse or PA). This office was adamant that he could only see the NP (which is really who you mostly see at this office. I'm still confused as to what the actual pediatrician even does), so I asked the surgeon if he could see the NP and she said it had to be a pediatrician. They wouldn't let me schedule a sick child visit because he still hadn't seen the pediatrician for a well child visit yet. Which wasn't until March and the surgery was needed in December. Anyway, after like 3 phone calls they got me set up with an appointment with the pediatrician, then they called me back 5 minutes later and cancelled it and said that the appointment had to be with the NP. I was furious at this point, I had just spent the whole day in the ER with my 3 year old, and found out he needed surgery and this office was less than helpful and added hugely to my burden. So I started frantically researching other offices to go to where he could actually see a pediatrician, but then they called me and informed me that they spoke with the surgeon office and said that they just okayed him seeing the NP. So I just thought whatever I'll let it go. By this time I gave birth to my third child where I found out that the pediatrician doesn't come to the hospital, another downside (like I said early, so what does she do?). Then when I took my one week old in for the weigh in, the first thing the nurse did when she saw my newborn baby girl was bust up laughing (like loud belly laughing) and said "SHE LOOKS JUST LIKE AN OLD MAN!!! HAHAHA!!" And I just kinda smiled and said, "yeah, a lot of newborns look like potatoes" just to kinda shake it off. (Like I said, the staff is awful) She continued laughing and said "she looks like one of those old men, six guys back in the deli line at Riley's just super ticked off!!" And just kept laughing. I was mortified, and my hormones were raging from just having a baby, so I was doing my best to hold back tears because this nurse had just told me my sweet little girl looked like an old man. The pic of professionalism and horrific bedside manners are appalling. The final straw for me began when I took my baby in for her one month well child visit. I signed in, and the receptionist looked at the paper then whispered to someone and then she asked me if I had my daughters insurance card. To which I replied, "no, she's barely a month old." Then she was like "well the office manager will talk to you then." Let me add, I never had this issue with my first two AND I called my insurance previous to giving birth to her and they said she is covered under me up to a year. A YEAR. So the manager comes out and explains that my month old needs her own physical card. I said "we haven't even gotten her birth certificate yet. She just barely turned a month old." Let me also add that her tone was very condescending. She then said "have you even called your insurance?" And I said "yes, they informed me that she's covered under me for a year, but once I get the birth certificate they can get me a card." Then she told me that her appointment wouldn't be covered because she didn't have her own card. I had my two boys with me (4 and 2), there were a couple other people in the waiting room, and she was treating me like I was stupid. So I just said "okay, well she doesn't really need this appointment anyway. She is healthy and it's just basically a weigh in, I'll come back when she has a card." And she kinda sighed and was like "we'll let it slide this time I guess." So we did her appointment, then I received a bill a week later for it. I was furious and decided I had put up with far more than enough. Shortly after I received the bill, I requested to have my kids records transferred, which they can't just fax, "because they only have one fax machine" (SO GET MORE!! You're a doctors office!!) so I had to go in and physically take my 3 kids stacks of paperwork to a different office. Of the year and a half that we were there, we saw the actual pediatrician twice. She's awkward and not confident. But not as terrible as the rest of the staff. Go ANYWHERE else!

Dr Mehta stepped in and personally took over. He didn't remove my medication but changed it…read more This is an update to previous review left.​​

Don't disagree with the doctor. I'm constantly debating with the doctors that they don't understand…read moremy case. I was paralyzed 3&1/2 years ago BUUUUUT I'm learning to walk again and no one has experience treating a case like mine. I've been on every mental health drug there is and I'm suffering from horrible pain. I've had 30 screws put into my back, I'm missing 4 vertebrae but got a 5" titanium block where the vertebrae USED TO BE oh and the twpo 20" rods, two mounts and 8 more screws don't qualify me for pain management. I was hassled every time I requested a referral for pain management. last time I was asked "what about all the other referrals?" they didn't take my insurance is the answer but I'm the jerk for getting frustrated with all the BS. I disagreed that I needed mental health support because this all started in 2017 and EVERY DOCTOR HAS NO EXPERIENCE WITH A CASE LIKE MINE BUT KNEW MORE THAN ME ABOUT WHAT I WAS FEELING WEATHER THIS PRACTICE OR PAIN MANAGEMENT. I can walk with proper pain management but they don't care enough about me to help that happen. take your chances

I am pleased and amazed at the quality of life provided at this facility. When my best girlfriend…read morewas unable to take care of herself at home, this facility gave her a lovely room (with a sunny window and comfortable recliner). She was on Hospice care during the March-June, 2020 quarantine. As her illness worsened, the aides and administrators kept her immediate family in touch with her condition. Her daughter was advised she could visit because her mom was so restless, which was a blessing. As the final days drew near, her three adult children were permitted to make final goodbyes. I am so impressed with this care and compassion!

I went for several months a while back and I started back up again recently. I always referred…read moreeveryone I knew. I've always been treated very well and I greatly appreciate that. I'm having trouble getting conclusive bloodwork back this time but I'm waiting patiently to be able to return.Thank you to all of your staff!

I went to the Austintown location to switch from another plasma center. I donate twice every week…read more There is an ad on their site saying they pay 100-125 for the first 8 donations. They rudely let me know that was last month. I probably would have stayed but especially the male didnt want to be bothered. I consider myself their customer and should have been treated accordingly. Just not a very welcoming place!

Absolutely wonderful lady to speak to. Very understanding, intelligent and knowledgeable…read more Definitely would recommend to individual's in need of this form of help!

I was real sick, real sick with depression and anxiety. None of my medications were working…read more Nabila said the only other alternative would be electro shock therapy. I was desperate. My husband came to an appointment with me. He asked Nabila if maybe she could change my medication before we do electro shock therapy. She replied to my husband, "Where did you get your medical degree?" He was just trying to help me. Conveniently Nabila's brother was the Dr. I went to to be shocked. It did nothing except make me loose my memory. I went to a real psychiatrist and they changed my medication. That's all I needed.

I have had therapy at NovaCare on several occasions. On each occasion I have been impressed with…read morethe skill, and concern of the PT and PTA. Appointments were readily available and the provider was careful to listen to me about my symptoms and response to therapy. The providers are very ethical and adhered to Medicare guidelines and requirements for therapy. I would recommend NovaCare without reservation.

The PT and the PTA's are wonderful, caring and very supportive. I highly recommend. They care about…read moreyou and your progress.

Highly recommend the staff's care, love, and respect given to my aunt in her final weeks, days, and…read morehours was immeasurable. Staff is kind and educated in the care for dementia and Alzheimer's patients.