I ordered flowers for a Valentine's day surprise over the phone. Delivery was on time and prices were about as expected. What was disappointing was knowing I'd called to have some flowers substituted in the "In Harmony Bouquet" they listed online due to concerns regarding pet toxicity. The call was easy, and I was told the mums could be substituted. Great! Now, for why the experience was disappointing:
Shows up, does not really look as expected for the "deluxe" style (I'm sure that's on me somewhat for the substitutions I'd requested), and has flowers that were not listed that were even WORSE for toxicity regarding pets (lilies). I couldn't have anticipated them and so could not substitute them. Unfortunately, this means the bouquet isn't really being enjoyed because it has to stay hidden away, even if it wasn't exactly what I'd hoped for in size and selection of flowers, it is still pretty.. Photo of received bouquet versus what was ordered (knowing mums were to be substituted with aster and/or more roses of equivalent value) attached.
I'd probably buy from them again, but almost definitely in person to avoid such issues going forward. If/when that happens, I'd be glad to redo my review to reflect that experience. Mistakes happen and I'm sure they're overwhelmed this time of year. But it's a rough mistake for eighty dollars worth of flowers. read more