I'm giving this place 3 stars as an average of the three visits I had there.
The first was 5 stars all the way. Everyone was awesome to me , from the office staff to Dr. Gasser himself . Dr. Gasser reviewed my X-rays then did an exam . Then he explained the best course of action for me to be able to have a gorgeous set of (implanted) teeth. The last person I spoke with was the financial planner, and he was really kind and helpful.
Before I left, I asked about the sign they have (or had) on the front counter that said, "Ask how to get $10." I hate to snitch, but they pay you $10 if you give them a 5 star review on Google. I did it because they deserved a 5 star review for the visit I had that day, and I would have rewarded them with 5 stars with out being bribed. But I also needed gas money.
At the time, I had an incisor that was very loose after it was injured two decades earlier. I went back to see if the Dr. would be able to do something. He basically glued the loose tooth to its neighbors as a temporary solution.
That visit was fine, but cost $500, which is an awfully high price for a temporary solution and adhesive.
Two weeks later, my tooth came out anyway because the adhesive broke. I knew the adhesive was just temporary, so I didn't mind , but I did want to get the glue removed from the two teeth it was on. It was hard and uncomfortable. I asked if they could get the glue off my teeth, and made an appointment.
Up until this point, the whole office had been super nice to me , so what happened next shocked me.
I walked in, expecting the happy greeting I had received each time before, but instead, the front desk ladies just looked up at me and said nothing. I sat down but after a few minutes I asked if I was going to be seen. I was told, "Of course you're going to be seen! You need to wait until they are ready!" Her tone was rude and dismissive. I was then walked down the hall. I passed Dr. Gasser, who looked right at me, but did not acknowledge me. I was crushed. I feel silly writing this, but the Dr. and his staff was so kind when I was in there before, that I took it very personally when they all changed their attitudes towards me.
Two women worked to remove the adhesive from my teeth. I asked what options I had, such as a single implant. The nurse told me, "You have no other options."
That made me sad because I knew that one implant was possible and I took what she said to mean that the Doctor was not willing to work with me anymore.
When they were done, they left the room without saying anything such as "thanks" or "have a good day ". I got up and walked out, looking around to see if anyone there was going to say something to me but no one did.
After how nice every single person there had been to me the first two times I was there, it felt like I had been kicked in the stomach when I left that day. I was truly hurt. I admit I am too sensitive but I think anyone would feel that way when an entire staff treats you like a nobody who wasted their time.
At this time, I can't afford to get the $32,000 top teeth only implants I was quoted, but as soon as my credit improves I had planned to get new teeth from Dr. Gasser. I don't know for sure, but since I didnt do anything wrong, I must assume that I was treated so poorly because they all know I wasn't able to get the implants. Would the entire staff be rude to me because they didn't see me as potential money anymore?
I hope not, but I don't know what else could have caused them to be so mean to me.
I had not even ratted them out yet for paying people to give them 5 star reviews.
I will have money for dental implants soon, and I had chosen Dr. Gasser. But I am not sure anymore since getting treated badly during my last visit . read more
