We had our fireplace cleaned and checked by Ian and Matt B. and were very satisfied with their…read moreservice. They presented themselves in a professional manner and were knowledgeable about our unit. They were also friendly and courteous and finished the job in a reasonable amount of time so I would highly recommend them. Don F.

Would have loved to have given five stars, but down to 2.80 for SHADY BUSINESS PRACTICES and a…read morebilled amount for a wasted hour. My husband and I were looking forward to have our wood burning stove installed, as we had a great customer experience with Mike at the Camphill Store. In fact, everything was great, from the talk with Mike to the chimney inspection, install scheduling to the installers, Alex and Ian, who were fantastic.   After install was complete, though, is when this company became suspect. After install was complete, the installation team "officially" clocked out and called the office to adjust some line items on the bill, as it took less time and material than anticipated. Then we talked for a bit, the team gave us some instructions as to the functioning of the stove, they put an agreed-upon sign in our yard (advertisement for AES), and took my payment.  I handed my credit card over and was asked if I could please pay with a check as it saves the company on service fees.  I obliged, as my husband and I felt we had established a good customer relationship throughout our time with AES. I hardly ever write checks, as I get "cash back" rewards from my card, so it took a bit to find my checkbook, write a check, walk out and hand it over. The next day, I received a call from AES and was told there was "extra time" that didn't get billed, and I could just give my credit card over the phone for $280.  I didn't want to owe anything, and paid it, but after hanging up, I did have some second thoughts.  I called back and spoke with the manager, also named Alex. He explained it was the fault of the installers, who shouldn't have clocked out till everything (and I mean EVERYTHING) was done.  They just clocked out too soon and their wheels were on our property for another hour past the time they clocked out--the GPS says so!   As a result, WE the customers are being billed $4.66 per MINUTE for them to explain their product to us, chit-chat about the weather, walk down the driveway to put out a sign and for ME to walk inside, transfer money online, write a check and hand it to them. I told the manager, well, the installers were explaining how the stove works and he said, that shouldn't be done on the day of install, because "that's what the owner's manual is for." The install team "have to do better," he said and he'd have a talk with them. Maybe about how they can bill customers for an extra hour of time without them knowing about it?  Because, had the installers not clocked out too early, we'd never have known about this charge! If anyone is purchasing, or has purchased, a product from AES, beware of these billing practices. ANYTHING you discuss with them--after the install team tells you they are clocking out--will be billed separately. It all boils down to a "bait-and-switch."  For instance, if the team is clocked out, and then they ask to place a sign in your yard, giving the company free advertising for 30 days and the customer a $25 discount for chimney sweeping services, and the explaining of how this all works and installation of the sign takes 10 minutes--there goes $46.66. So, you'll pay $46.66 to get a $25 discount for the chimney sweep.  And by the way, if we get our OWN chimney sweeping service, we'll void the warranty of the chimney liner, so guess who'll be there for chimney-sweep services.  Of course, if you discuss all of this BEFORE the installers clock out, you'll STILL pay the same, but you won't get a phone call telling you the installers screwed you over with the billing process. So apparently, customer service at AES Hearth and Patio is billable per hour. Time is money. you know.  Well, in an effort to save this company some money, I lost my credit card reward because I wrote a check--perhaps I should counter-bill them for my lost cash-back reward and let's see how well that goes over.  *writing invoice now* In fairness, I WAS offered a refund of this extra hour, but I felt so bad for the installers--who are now going to have to have "the talk" with the manager--that I refused.  At least I'll have a clear conscience, especially after I let everyone I know who is interested in a wood stove NOT to purchase from AES Home and Patio. One friend is already looking elsewhere and I'm NOT charging for the advice!

We bought our home with a gas fireplace that had not been serviced in the last 12 years. Dan did an…read moreamazing job of cleaning it out completely and restoring it to a brand new look and operation. He explained how various components worked. His fee was absolutely reasonable for the quality of work he provides. He didn't try to sell us on anything and was prompt and respectful of our property. I have no hesitation in recommending Dan and we will continue to use his services in the future!

Performed maintenance this summer and then were very helpful and responsive recently with an issue…read morecausing it not to work. Got an appt in a decent amount of time considering how busy they are right now and fixed within just a few minutes. They are great!

DON'T SHOP AT THEIR STORE FRONT. Consistently finding that…read moregoing to this store is useless. They refuse to accept any of their online coupons. For example I had three coupons for 15, 20 and 25 % off you purchase online, they refused to allow me to use any of them in the store. When asked why they said they are two different companies. They were also extremely rude about the whole thing. What's the use of having a storefront? Stupid business decision, poor service. DON'T SHOP AT THEIR STORE FRONT, SHOP THEIR ONLINE SITE, MUCH BETTER SERVICE AND SAVINGS.

We shop at this store fairly frequently. Today we were killing a little bit of time before our…read moredinner reservation. While we were there we found the cutest cat figurine to hold our Firestarters. I haven't seen anything like it before. Terrance helped us find an unopened box containing the figurine. Super helpful in transporting it home. We have interacted with Terrance in the past and always find him to be very helpful and friendly!

Called them for Chimney and Fire place inspection and to service gas logs…read more Received inspection report with photos of Chimney stack they are proposing repair work but no photos of interior inspection of chimney. And, more importantly, very little information concerning chimney condition and integrity of interior lining. Received proposal to Replace chimney Crown, Flashing, power wash and seal bricks. Estimated at a little over $4,000. The Technician that came to my home was polite and professional. I did watch as they worked -- cleaning fireplace, did not see them inspect interior of Chimney. Technician also showed me random photos from internet of Chimney stack (above roof) tops to explain issues with "crown" but did not show me pictures of my chimney. Then he went to truck and returned with tablet (ipad?) to have me sign and pay inspection bill. Said I would receive inspection report and a proposal for recommended work via e-mail. Did receive them. No contemplating recommendation -- proposed work.

We had Anderson's come out to prepare us for the heating season. Cleaned our gas stove which hadn't…read morerun over 5 years. Works perfectly. Had both Chimney's lined and insulated for our fireplace and Wood stove. Perfect! Installed a big Osborn insert in the fireplace and it works like a champ! The first cold months of November and December we didn't worry. Great job guys! Purchased through Anderson, my Fire Chief 1000e wood furnace; had it installed DEC 20. Very good installers and they knew when to stop, meaning, hooking the furnace into my HVAC system. Heck, one of them was even a fellow Army Ranger! RLTW Great job from Nissa, Matty and the entire crew of Anderson's! Professional, experienced and well worth the price!

Our gas fireplace is the heart of our den. Unfortunately, after many years,the old on switch failed…read moreto work. John was prompt & efficient (even during the holiday season) to give us a new remote along with our new gas log assembly at a reasonable price. We are very pleased.

We needed to replace our gas fireplace and had gotten a quote at another service. It seemed rather…read moreexpensive so I did some searching and found John at Phoenix. He was very communicative and gave us a price that was less than half of the other installer. He was punctual and professional and even got our new insert installed before Christmas! Highly recommend him.

Alex came to my townhome today (during a snowstorm!!) and did a fantastic job cleaning and…read morerepairing my gas fireplace. He even painted both the inside and outside for me!! It looks and works great now. I will be using him for additional work as well (installing a fan in the fireplace). The price was also great. Swell guy overall.

On time, proficient, covered the floor, cleaned upon completion. Good job. The repairman did…read moreeverything I expected.

Don't get me wrong, I love the smell of a campfire...in a campground...near a tent. I'm not a huge…read morefan of the entire fire smelling like a campfire every time we fired up our wood stove. So, we called Village Chimney Sweeps to find out why the stove wasn't drafting as well as it should. Now, there was a little mix-up in what time our appointment was. It got moved up but that seemed to get lost in the shuffle, but I'm not going to count that against the business. Didn't ruin my day and shouldn't ruin theirs. However, if you find they're running late, you might want to call to make sure everyone is on the same page. Once the chimney sweep was here, he was neat, courteous and very good with our curious dog who seemingly was entertaining a career change into chimney sweeping that day. He found an abandoned squirrel's nest in the chimney, took photos and showed them to us. Then, he went to work clearing the clog and left the house just as it was before despite having a bunch of equipment set up and the soot he sucked out. Before he left, he made a few recommendations to consider over the long-term to keep everything working well but didn't put on a hard sell. Even though I hope we don't have to meet under the same circumstances, I wouldn't mind if we did.

Just had an entire gas fireplace built and installed in our condo. Gary and Austin started the…read morebuild from scratch in an open corner in our den. We are very, very happy with the install and service we received from them. They were punctual and also precise with their design and workmanship. Couldn't have asked for more and highly recommend Village Chimney Sweeps in York .

Jack is one of the best people I know. He is fast, efficient, and cleans up after dirty work. He…read moresold me a Osburn woodstove insert that I can't keep from smoking. If the flue is cold after not running for 2 days it smokes my whole house up until the flue gets warm and draws a draft. I have had Jack out several times and he can't make it work. This woodstove is nearly useless as I can't fill my entire house with acrid smoke every time i let the flue go cold. I have tried everything and am ready to throw out a $7,000 investment.

Fast and professional service. Contacted me within half hour of arrival.Priced right. Highly…read morerecommended!