Over the past few months, I purchased several policies, and Jennifer was very patient and accommodating with all my questions and requests. The process was very easy, handled entirely through emails, and very straightforward. I also received quotes from different companies with various deductible options. Overall, I'm very happy with their services read more

I had such a great experience working with Steve Feig at Gary E. Krouse Insurance Services! Steve went above and beyond to help me find the best and lowest car insurance rates--and he made the entire process so easy. He was professional, friendly, and an absolute pleasure to deal with. You can tell he truly cares about his clients and takes the time to make sure you're getting the best coverage for your needs. If you're looking for someone who's knowledgeable, responsive, and genuinely wants to help you save money, I highly recommend giving Steve a call! read more

If you're looking for home insurance (with competitive quotes) and expert guidance, look no further than Jennifer. She is a pleasure to work with! I had some issues with my house, and finding the right coverage for my home seemed challenging at first. But Jennifer helped me navigate the process with a thoughtful, strategic approach. I'm thrilled with both the coverage I have now and the price. Highly recommend! read more

JENNIFER IS THE BEST!! Just got off the phone with her. She helped my mom with earthquake insurance..We called just for some answers to questions ended up getting insurance coverage in less than 30 minutes. She's professional and kind. Perfect combination. Gary you raised a good one! read more

i never had an issue but i had recently asked to add another vehicle and mom to the policy for the upcoming month my auto pay is automatically taken and i just called again because nothing has been done this is unacceptable and very disappointing last I spoke with receptionist or whom answers the main line she took my info provided last month and provided me a verbal amount and yet not done . Unsatisfied client who might look elsewhere due to this miscommunication. read more

Extremely disorganized. Called to inquire about transferring business to Krouse. Sent Dec pages for CFP and Mercury. Discussion was Jennifer would email questions to answer THAT afternoon. NO email, no follow up. Called today to inquire about email. She now says since I can't see your house on Google, I need pictures. What? Not discussed previously and not a problem UNTIL she said and I quote "basically you're asking me to clean up someone elses mess." Uh NO, we called Krouse because their own website speaks about their personal service. We were looking to switch to a new brokerage for CUSTOMER SERVICE and making sure we are properly insured. Absolutely floored at her exact comment. Don't walk, RUN from this brokerage! read more

Working with Jennifer has been an absolute pleasure! She was incredibly kind, informative, and was able to get me an excellent policy, especially in a difficult region. She has been amazing at keeping me posted and followed up exactly as she said she would. Given the excellent service, I brought over all my other policies as well and could not recommend her more to my friends and family! read more

In a time when insurance companies are doing everything they can to cancel policies in California you need a great agent now more than ever. Lucky for me I've got Steve Feig on my side! My auto insurance payments were set up on auto pay and I had fraud on my credit card. I forgot to update the new card information and when the old card got declined, the carrier immediately cancelled my policy with no grace period! Thank goodness I had Steve on my side. He took I've an hour to work with me and we had to write a whole new policy, but I was able to get coverage again. If I was on my own with a carrier direct policy I'm sure I would have been stuck uninsured for weeks. If you're looking for a good agent, look no further! read more

Jennifer helped me out so much on her day off to help me find an insurance company for my car! She explained everything so clearly and was very fast at finding a company that works for me. After spending hours at the dealership and having issues with insurance was very hard but the second I got on a call with Jennifer everything went so smooth and efficiently. Definitely recommend Jennifer for any insurance questions, she is your person! I will continue asking her about insurance questions. read more

Steve F. Is great. Super responsive and very knowledgeable. Extremely trustworthy. He was able to find me a great policy when I couldn't do it on my own. read more

A BIG thank you to Jennifer Krouse, for helping me navigate the home owners insurance renewal. I got the termination letter/improvements and without her help and savvy advice, on literally what to cut and kept applying on my behalf, I would have never been able to renew. In times of just being a number, it is a great feeling to know that I am valued. I never will be able to find service at this level. Krouse Insurance services is fantastic. read more

Steve Feig has been my agent for years with multiple policies: homeowners, landlord, umbrella, and auto. Incredibly responsive, knowledgeable, and thoughtful. Outstanding. I can't say enough about the level of service and competency Steve and his team have. A diamond in the rough! read more

I highly recommend going with this company for your insurance needs. I have both life, home, and auto insurances with Gary E Krouse insurance services. While other insurance agents will do the bare minimum, Steve Fieg will do the research and look out for your bests interests. read more

jennifer from gary krouse insu is awesome ! i am 1000% happy with the agency ! love you guys ! read more

An amazing family owned business and excellent customer service, which is rear to find nowadays. I'm extremely satisfied with their work. Always on top of my work, return calls and emails right away. Could not ask for more. Thank you for helping me and my family out. read more

I can't say enough good things about Krouse insurance services, especially working with Agent Steve Fieg. He makes the complexities of all things insurance seem simple. He goes above and beyond to provide customer service excellence, and invests in fostering relationships with his clients which is a rare find these days! It is such a relief and comfort to know that I have Steve in my corner to help me navigate through the murky waters of today's insurance challenges and changes. He and his colleagues always provide timely responses to my questions. I highly recommend this superb firm for all insurance needs!! read more

We were referred to Steve (Agent) and I have say this was one of the best experiences I've had working with an insurance agent. All we did was provide him the information he requested and he was able to get us home owners insurance. His expertise in the business was evident from our first conversation. read more

When I needed to change insurance a friend recommended Steve from Gary Krouse Insurance. Steve made it incredibly easy to find a great insurance company and a plan that was 50% cheaper than my old one. If you are looking from a awesome agent to connect with while finding the best insurance around - look no further! Thanks Steve for being so helpful and attentive. read more

My family and I were in the midst of selling and purchasing a home at the same time . We were referred to Steve through a friend, who highly recommended him for quotes on home and auto insurance. All I have to say is Steve is a truly Amazing Agent! He went above and beyond to make sure my family and I had the best and most cost effective coverage. He was easy to get a hold of , courteous, and was quick to answer any questions my family and I had. It was Steve's outstanding customer service and knowledge to obtain the best rates, that made us switch from our previous agent we had worked with for over sixteen years. We are looking forward to all of our future conversations with Steve about all of our insurance needs. read more

So far so good! I recently found the need to leave my old insurance agent and look for a replacement. I was shopping for a new homeowner's policy and needed quotes on Earthquake and automobile insurance as well. So looking on Yelp for agents, I happened upon Gary Krouse Insurance. I have limited time on my hands and needed an agent to do the legwork and follow-up with me without me needing to call them over and over. Fortunately the numerous positive reviews are proving right. I worked with Jennifer Krouse, (Gary's daughter). Jennifer was very knowledgeable and thorough but precise so we were only reviewing policies that really made sense for my situation. We worked exclusively over the phone, via email, and US mail. This made my life easier. She remembered to follow-up with me even though I went out of town for 12 days (and got busy) in the middle of the process. (We had to wait on my current h/o ins to respond to a letter request that I made). By the time everything was finalized and we had the policies written, it felt like it was a painless process. She explained some formerly confusing things because she knows the ins and outs of the industry. My former agent of 13 years never helped me as much as Jennifer did. This is why I prefer to have an agent rather than do the legwork myself. It really helps that she returned calls quickly and had the time to go over details patiently. read more

Jason has been one of the most genuine, down-to-earth, and efficient persons to work with. I didn't know such a representative for insurance existed until a friend referred me to Jason for my car. My family and I have multiple cars insured by Mercury through Jason. He works with you thoroughly to customize multiple OPTIONS for you to choose from and for maximum benefit. He truly cares for his clients, and won't let you down. Jason can get you the best pricing with best coverage for your vehicles as he did for me and my fam. He will be very honest with you and won't beat around the bush. He is quick to respond and always there to answer your questions with his friendly personality. I would HIGHLY recommend Jason for any type of insurance needs to everyone looking for insurance! He is the MAN! read more

I have been working with Steve Feig for many years. I have worked with many insurance professionals in the past, but I can accurately say that no one has been has timely or as dedicated to my needs as Steve. He listens, he is detailed, he is exceptionally honest and he knows his products. Let's face it insurance is not our most favorite item to spend our monies on... he gets that and he gets the job done with proper coverage as most economically as possible. read more

I contacted Gary Krouse a month ago wanting to purchase 5 million dollars of insurance, it was basically an umbrella policy. Mr. Krouse told me that he would research it and get back to me, he never did. If you have been selling insurance for all your adult life, how much research do you have to do. Didn't he learn anything in the last three decades? Gary Krouse is one of those over 60, Farmers agents who's major interest is going to Vegas every month. If you need a real professional insurance agent, find some one else. There are no shortage of good insurance agents in California. read more

This company has been a great insurance company to me for 10 years! Ive have nothing but great customer service & fast, cheaper quotes over the years. Jason is the best. He's always available to help out in any way with all insurance stuff. I def recommend him for all your insurance needs!!!! Want quick, easy & reliable insurance... This is the place to go!! read more

We have had an amazing experience with our agent Steve Feig! His communication, integrity and professionalism is top notch. We trust he has our best interest at heart. Customer service at its best! Ask for Steve you won't be disappointed! read more

Gary,Jason,Jennifer Krouse, family owned insurance company is the best I've ever worked with. Honest, caring, efficient, and I highly recommended this company. read more

After about a dozen years of driving a beat up pickup truck, I finally decided to act my age and buy a new car. My insurance company (which we will not mention) wanted to triple my rates for a new car and I didn't even have any points on my record. I was getting ready to shell out big bucks just to cover my modest Subaru when I contacted Steve Feig at Krouse Insurance on a tip. Steve worked with me to get me a good rate and worked hard to get me every discount he could. He actually remembered me when I kept calling back to compare rates. He made the sign up process very easy, everything was done through fax or email and I got my insurance cards very quickly. Not only that, but he was one of the nicest insurance agents I spoke to (and I spoke to dozens in a span of a week). Even though I had a modest car and was never going to make the company rich by signing up with them, Steve treated me like I was the only customer he had. I'd highly recommend him to anyone who needs insurance. read more

Steve and the team at Gary Krouse Insurance are professional and fast, a great combination when seeking insurance.

With the advancement of technology, we seem to lose touch with human interaction. Jason Krouse of Gary Krouse Insurance Services, is the epitomy of customer service. I lead a very busy lifestyle and don't really have time to think about insurance. That is where Jason takes over. He has helped me get the best rates on my Auto, Homeowner & even insurance for my Vespa. Jason is also amazing at following up! He will follow up with me every so often, to see if anything has changed in my life, that could reflect lowering my rates. I look forward to a long lasting relationship with Jason and am proud to refer his services to everyone I know. read more

Steve with Gary Krouse Insurance is amazing! He is timely and always helps us getting the best deals when it comes to insurance. We have been using them for years and have never had any issues. They are always friendly and eager to help. I highly suggest using Steve with Gary Krouse Insurance for any and all of your insurance needs. You will not regret it! read more

Thank you Jenn for always having my best interest in mind when handling my policy. When getting into an accident and needing to go through through the process with Mercury you were so helpful. You truly care about me as a client-- makes me feel valued. Thank you! read more

I must say, by far one of the best insurance agents. I found them on yelp because of high ratings. So I went to get a quotation. Jennifer, helped me out and she was super super helpful. She found an insurance company that was 50% cheaper than my current one with higher coverage. That was for my rental unit and she also checked for my own residential and was honest enough to tell me to keep my current because it was higher and she did NOT try push or sell anything more. I went back home and contacted her again to see if she can get me a quote again with higher coverage and she did found one. Even though my current policy was cheaper I did switch to what Jennifer found because I trusted her and I like her honesty. From 1 to 10 I give them solid 10. Thank you Jennifer for being so honest and not pushy. read more

I've heard of Steve Feig from my co-workers about how detail oriented & good job he does, I didn't really care until I realized i was paying too much!! ugh anyways I actually called him and got quotes, then realized I could get BETTER coverage AND pay less. What!! Effing Wow. Thank you sir. read more

Steve Feig is The Guy! If you want someone looking out for you, you need to chat with Steve!

I was shopping around for home insurance and talked to Steve who is one of Gary Krouse's agents. He went so above and beyond to get me all the information and make sure all the i's were dotted and the t's were crossed...it blew me away. He has been responsive and his agency has been very on top of things. It's a pleasure doing business with these guys......and I'm NOT an easy guy to please. read more

After six years of having Steve as my agent, I couldn't be happier. I get great service, great prices and I couldn't ask for anything more In an insurance agent. Besides that, he's a really nice guy! Everything is taken care of promptly! read more

Steve Feig from Gary E. Krouse Insurance has my business any time, any day. He is super efficient and he cares about the clients needs and is willing to educate them on coverage's that are right for them. He NEVER puts his own need to "get a policy" over the clients best interest. With that being said, he is also CONSISTENTLY priced more favorably then other insurance and with higher coverage (giving the client more peace of mind in the event they need to use it). I not only trust him by sending my clients to him.... I get my personal home/car insurance from him as well!! read more

Having been referred by a friend, I contacted Jason at Gary Krouse. He was super helpful. He went above and beyond! This is my first time insuring anything. Jason eased my mind with his willingness to be transparent and help me understand what my options were and how to best protect my vehicle. On top excellent customer service, their rates are a third of what other larger insurance companies quoted me. I'm so grateful for the referral and feel confident in me decision to use Mercury Insurance. read more

I had Mercury Insurance with another agent years ago who never responded to same day calls or emails. Jason and his team provide the best customer service as far as Insurance brokers go.. Whether you need to add/delete a new car purchase or if you get into an accident, they are always there for you to assist with all the questions that will come up. read more

This company is A-1, Top Gun, first class all the way. Jason is THE MAN. He has gone out of his way to make sure that my policies meet my needs and that I am getting the lowest price possible. They not only provide my auto coverage but they cover my business interests as well. I guarantee that once you sit down with these people and let them go to bat for you, you will tell someone you care about to do the same. read more