Came across this place when the watch collecting bug got ahold of me a while back. I am generally…read morenever close to anything in Columbia so this was a blessing. John and Kathy both are great folks who have provided me great service, shared knowledge, and looked out for specific items I was interested in over time. Services I have used at WRS: -Battery Replacement. -Band/ Bracelet Replacement -Watch Repair/ Watch Service -New micro brand purchase -New major brand purchase -Vintage watch purchase A full list of their services is posted right at the counter for you to see. No matter if you are looking to buy a gently used vintage Pulsar, watch strap, or a top tier major/ micro brand I have always got a reasonable price and great service. I am excited to see their future offerings as they continue to grow at their new location in Landmark Square by Greens. No one like them in our area. Customer for life.

Great customer service. Fixed my watch fast and at a reasonable price. I will be taking another…read morewatch that I need work done on soon.

Beautiful jewelry, unique pieces. Great honest service…read more Good value. Will definitely buy from them again, recommend them highly!

We were please with the gift purchases. The one thing I highly suggest you post your store hours on…read morethe store window/door and stick with it especially during the holidays. We made 2 trips over that said you were open to find out you were closed. As a business owner everyone doesn't go to Facebook for your store hours. Especially if they were there a few days earlier and the sign stated you would be open. Instead we had to wait until after Christmas to pickup the gift. Other than this issue they are a very friendly and solid local business happy with our purchases.

I purchased a coo coo clock here and had a good experience. The shop has lots of beautiful clocks…read moreand other interesting items. Check them out. I returned and brought an old clock in for repair. Kristen Devine helped me and looked at the clock for a few minutes. She told me the time frame it was made and said it was a fine French Clock. She asked if I had the candelabras that went with it. I did and they were in the same excellent shape as the clock. She gave me an estimated value of the items. I was shocked and very pleasantly surprised. I became very anxious to get my beautiful clock repaired. They had to keep the clock for a while. I did not understand until I picked up the clock and Kristen explained that they have to work on them and then let them run and keep tweaking them until they keep time. I am happy to say our beautiful 18th century French clock is working perfectly and keeping time to the minute. This shop does quality work and I highly recommend them! Shout out to Kristen. See you soon, have a few more clocks to be repaired.

I took in an old wall clock that has been in the family for about 60 years. It has no monetary…read morevalue, but a great deal of sentimental value. As the clock was no longer working I asked for a new movement. They were so kind and assured me that they could make the repair and that the clock would be ready within two weeks. After about 10 days I received a call that the clock was ready. When I went to pay and collect the clock I received a detailed review of what was done and how to operate the updated movement. While this transaction was not a big money maker for them, I was given excellent service and advice. I will definitely recommend the Antique Clock Shop and will return

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

They were very efficient & pricing is very reasonable. Would highly recommend any watch repair…read more Will use them again.

There not an authorized dealer for any brands yet won't work on a clone movement. Wouldn't take my…read moreG-Shock there

I go to these folks for all my repairs. they are fast, reasonable, and I have never had a problem!…read more They have made all my rings larger as I have gotten older. I use their sister booth in south park Mall by the food court. highly recommend!

This business has been my go too for years. Fast friendly service by adults with years of jewelry…read moreand watch expertise. Not a kiosk with or without a commitment. Today they put the first battery ever in a collector worthy character watch and last time it was a very very valuable family hand me down and I trust them with both. No upsell just fast competent service without a jewelry stores overhead. Today's charge... $10.

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I recently brought in a small custom design order and was assisted by Ed (customer service…read moreextraordinaire). In the process of completing the order, an unfortunate miscommunication occurred which Ed handily addressed and resolved with real finesse, reflecting his years of experience performing effective customer interface in the jewelry business. Thank you for everything, Ed (and thank you Bailey's for recognizing Ed's talent and ability handling the inevitable glitches which can arise when serving the public). I remain a satisfied Bailey's Fine Jewelry customer---thanks to Ed's swift response and expertise.

Stan gave great service and quality of work in finding a stone for my ring and resetting it…read more Finding someone to actually take time with me and not constantly trying to upsell me before here was really difficult. Beautiful work and lots of lovely pieces on sale.

Great service and quality work! Nice selection of watches and really pretty jewelry. We had 2…read morewedding rings resized and one engraved to match the other one.

Big shout out to Taryn R. for pointing me in the direction of this place. A few months ago, I…read moreclumsily dropped my iphone - not once, but twice in a row - on concrete while on my way into a store. Nine years of owning an iPhone and this was the first time that I've EVER had a cracked a screen. I'd debated for a while on whether or not I should get the screen replaced because the worst of the crack was in the top left corner but the mini cracks across my phone ended up annoying me more and more each day. Like Taryn R. mentioned, ER is now located in front of the North Face store. I'd been to the mall a few times before and noticed that it had previously been in front of Lily Pulitzer. I dropped my phone off and the guy, I believe his name was Samir (?), quoted the time of repair would take 20 minutes and it would be $90. Done. I did wince at the $90 price tag only because my cracked screen wasn't that traumatic but I wanted it gone. I meandered around in Sephora and Banana Republic for a little bit then decided to just check on my phone. He was done and my screen was as good as new. Depending on how bad your cracked screen is and how busy they are, your repair time will most likely take less than 20 minutes.

I would 100% recommend ER Electronic Repair. He arrived quickly, responded quickly, and fixed my…read moredigitizer, screen, and back glass. He did not charge labor [parts only] for back glass and took my payment via Zelle. Simple and easy!