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    Garnet Studio

    5.0 (1 review)
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    5 years ago

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    Blue Mountain Designs - Inside the store..

    Blue Mountain Designs

    4.5(8 reviews)
    19.1 mi
    $$

    As my wife and I travel we like to find unique stores. Blue Mt Design has been around fir a long…read moretime. There have been multiple owners in-fact it's for sale now. They have expanded their offerings to include food and coffee on addition to the gifts. If you are looking for some clothing with Blue Mt lake on it they have it. New this year is a wine and liquor store. The selection is small but unique items. Well worth time to stop in.

    I bought a wooden Adirondack chair from this shop and within three years of gent use and care, one…read moreday out of the blue one leg collapsed into soft powdery chips. After examining the chair I found out that the wood has a knot inside that was not properly treated and likely was rotting when the chair was made. That rot spread and over time destroyed two pieces of wood, including this leg, from the inside. I contacted Elizabeth at the shop, offered to drive the chair to her shop and pay for reasonable expenses - only asking her to coordinate a repair. Yet Elizabeth replied to say that the chairs were sourced from a non-professional artist; and that partly because this artist uses pine wood which is not best fit for outdoor furniture she is no longer buying from this artist. As to why she sourced the pine chair from the artist in the first place, Elizabeth said that she was still learning about wood back then - yet she still washes her hands clean of any responsibility to help me save the chair. Furthermore, she repeatedly suggested that I somehow did not care for the chair properly despite the fact that the rot was inside the wood, inside the paint - the layers of paint the store sold me on as weather proof. When I finally reached the maker of the chair, they replied that they were making the chairs as a hobby and believe that a knot rotting inside at the time of making is not detectable and thus selling a chair with a rotting knot covered up with paint is somehow acceptable. They did explain Elizabeth's sourcing process - the makers went into Elizabeth's store while vacationing and showed Elizabeth photos of the chairs they made as a hobby - and Elizabeth bought them for resale! No quality check, no standard. Even after the makers admitted the rot was likely already there when they made the chair, Elizabeth insisted that this chair, rotten and collapsing within three years, was at its "natural life span" - what a scam! I do NOT recommend this shop and I would urge all existing customers to reach out to Elizabeth to ask about her sourcing process and quality control approach. As for me - I am now determined to hold Elizabeth accountable through all avenues - regulatory and litigative. Seeing a chair my family adored collapsing is painful and Elizabeth so far only added to that pain, not what I would have expected.

    Photos
    Blue Mountain Designs - Sitting enjoying the view

    Sitting enjoying the view

    Blue Mountain Designs - Blue is open for business. We pride ourselves in supporting  local artists.

    Blue is open for business. We pride ourselves in supporting local artists.

    Blue Mountain Designs - Defective chair rotten from inside

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    Defective chair rotten from inside

    Northeastern Fine Jewelry - Looking out to Glen St.

    Northeastern Fine Jewelry

    5.0(2 reviews)
    37.0 mi

    Ask for Noah ! He guided me through the whole experience, he…read moreexplained the whole process and the time needed for my ring to get fixed.

    Today was a good day. It didn't start out well but it sure did end well. Long story, short: I…read morehad an appointment with Sondra's Fine Jewelry to review my mother-in-law's estate jewelry (to confirm gold vs costume, etc.) - when I arrived I was treated more rudely by the owner than I can remember experiencing ever from a business owner. Missing the sign for the door buzzer upon arrival, Sondra literally made the comment that "the sign is as big as you are!" (I am 100 lbs overweight stemming from a car accident 10 years ago.) She then proceeded to charge me $150/hour for a meeting that was supposed to be at no charge. Needless to say, I picked up my four bags of jewelry and I went across the street, to Northeastern Fine Jewelers and had the best service I have experienced. I had never been to NEFJ but I walked in with my four bags, was warmly greeted by three different people and spent the next 2.5 hours with a lovely, knowledgeable young lady (Gina) who confirmed that I had thousands of dollars in gold and silver and sorted the rest as costume to be auctioned off by an estate liquidator. Nick brought me coffee while Gina worked on the jewelry (at no charge!) and it ended up being a nice experience, doing the dreadful task of going through all of mom's things. Gina and Nick both offered their condolences and Gina and I shared many "mom stories" while we worked. Gina was very knowledgeable - she would make the "uh huh" sound when she picked up a piece and then confirmed that it was valuable under the microscope tool. She was also quite pleasant, accommodating, courteous, professional and a true pleasure to spend the afternoon with. While at NEFJ, I noticed the huge selection of jewelry and am sending my husband to shop! They have a birthstone white diamond ring that I have been looking years for! A day turned from bad to good within a couple of hours. Kudos Northeastern Fine Jewelry, and thank you so much, Gina and Nick... you are both amazing and I look forward to seeing you again soon.

    Photos
    Northeastern Fine Jewelry
    Northeastern Fine Jewelry - At the fountain!

    At the fountain!

    Northeastern Fine Jewelry

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    Ferro Estate & Custom Jewelers

    Ferro Estate & Custom Jewelers

    3.3(23 reviews)
    85.9 mi
    $$$$

    The manager (I believe he's called Brian) and staff were rude and dismissive. They acted as they…read morethey were doing me a favour to sell me an item I was interested in (I did not purchase it). Also, there were some discrepancies between the quality of the item and what I later learned. Prior due diligence is important before purchasing something at this store. Finally, all the warning signs about their display cases are phony. I accidentally touched the surface of one and nothing happened. Reading the manager's response to their negative reviews makes it obvious he spends more time refuting the reviews and shaming the reviewer rather apologizing for his behaviour.

    This store has a beautiful array of jewelry and I enjoyed browsing. The owner and his wife were…read morevery cordial and helpful when I bought a necklace. That changed quickly when I decided to return the item. My main complaint about Ferro Jewelers is that they misrepresented the content of the necklace that I purchased. I was told that it was 18k gold but discovered later that it was gold plated over sterling; there's a big difference. The owner, Brian Ferro, was very reluctant to refund my money, stating that most of the necklace was solid gold except for the plated clasp. If I hadn't brought a friend/experienced jeweler along with me to refute what he was saying, I don't think I would have gotten my money back. He finally refunded my money but was quite irritated about it. I would venture to say that when most people attempt to return something, he is able to confuse them with his "jeweler talk." Fortunately I had my own jeweler with me who knew the truth. I got out of the store as quickly as I could. Buyer Beware!

    Photos
    Ferro Estate & Custom Jewelers
    Ferro Estate & Custom Jewelers
    Ferro Estate & Custom Jewelers

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    Garnet Studio - jewelry - Updated May 2026

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