In my life as a pet owner I have never EVER been more disappointed in a veterinary clinic staff. I…read morecalled to see if I could get my Cuban False Chameleon in to see what was going on with her. I explained what was going on (or tried to...was cut off by the person in the phone) when she just stated "we don't have a doctor here today or tomorrow." This was a lizard that I got FROM THEM that was rehabilitated by Dr Todia. You would think they would take an interest. I asked the girl what I was supposed to do? She gave me no suggestions other than call around. To my knowledge, Dr Todia is the only Dr that cares for reptiles in the area. I asked if they could simply make a call to the Dr, explain the situation and maybe call in some meds to try and save her. Her only response was "the doctor would have to be here and we don't have a doctor here." She then started talking to other people and just ignored me while I was still in the phone. She talked to one client and asked if they were checking in and then apparently started chuckling it up with a co-worker and telling her "I told him we didn't have a doctor." She then just hung up on me. Why do I go there and entrust my pets to them if I can't get treatment when we need it most? If they can't help in emergencies, then it just makes them a place to get checkups and shots. Very VERY unprofessional and certainly not very compassionate. Update: I wanted to update my review from yesterday. I received a personal text from Dr. Todia who went above and beyond after finding out about my experience yesterday. She reached out to me while she was out of town to find out how she could help my pet. This is a big deal to me. She mentioned that she would call and inform her tech of what needed to be done so that my pet could be treated. While my experience with staff was very unpleasant yesterday, Dr. Todia (who has always been awesome) redeemed our relationship, and I am very grateful. Don't let one bad experience with staff determine whether or not you use A to Z.

terrible service and front desk clerk. was shocked by how I was handled and hung up on.read more

Dr.Elrod never answers his phone ... He is a first come First serve Vet. He loves all the animal…read moreand is very patient with them and the owners ... His hours are Mon-Fri 9am 12pm U want to be their early cause Dr. Elrod is always busy... I have trusted this Man with all my animals for over 30 years. ''My personal opinion he is the best VET in west texas''

I love this man. I am so proud of him JoBeth Elrod…read more I understand why people come back. It's a happy office with a superb Dr to take care of your fur baby families. Thank you for supporting him these past years

Dr Elrod is a very caring Veterinarian. Has been taking care of animals for over 60 plus years…read more Animals are his priority. He's always took great care of my pets when I lived in Odessa. He was my vet for 30 plus years. Realize he's in his 80's now and this is what he loves. May God give him a few more happy years serving the animals he loves.

This place was clean and the owners were so nice! I was able to tour facility before dropping off…read moreour furniture baby! Crystal and Joshua took great care of our Great Dane! I would call to check up on our boy, and they were happy to let me know how he was doing, how he was eating and behaving! We will definitely go back when needed! ** Bonus: you get too see all sorts of animals in there. From iguanas, bearded dragons, snakes, turtles, ferrets, cats, etc...

Clean and very well ran! Everyone there is extremely friendly and I know my dogs will be well taken…read morecare of while they are there!

Horrible experience! I called early in the morning to get a tick and flee pill, the lady said sure…read morecome pick it up at 2... Get there they DO NOT have it ready so I wait about 45 minutes for her to grab a box that is sitting there just for her to tell me ohhh you have to make an appointment with the vet to get tick medication. Well that would have been nice to know before I drove to midland wasting my time and gas..Her name was Karen go figure.

Becky and Jeff have treated my animals for well over 20 years and I could not recommend them more…read more They are always very compassionate and offer the best bang for your buck. I would recommend making an appointment as the clinic is always very busy.

From an 'exotic' owner's point of view:…read more We had to take an unfortunate trip to this clinic when our poor 5 and half-year-old Dumbo Rat took a turn for the worse late at night and our normal vet clinic had closed. We had someone there who was able to look her over and give us the terrible news. She did end up having to be put down due to a respiratory failure, but the staff was very sympathetic with us from start to finish and let us grieve for a good bit and gave us a small blanket to wrap her in with a cardboard box.

Worse experience ever! The veterinarian is nice and I have no complaints against him. My complaint…read moreis against his "support staff". I do not know her name, but she is the person you see before the veterinarian...the medical assistant? She is completely worthless. This is supposed to be an "emergency clinic", so you would think when presented with an emergency, life or death situation, the staff would move a little quicker! However, that is NOT the case. I believe this woman could have cared less when I came in. She was unwilling to do anything when I brought my dog in and I had to tell her, demand, that she do something or get the veterinarian. Do you know how much time that wasted?! My dog ended up dying there. Working in the medical field, whether with animals or humans, you should have more compassion and do everything you can to save ones life, and to put your patients and their loved ones at ease. If you can't say you did everything in your power to do so, you are in the wrong field!

University Small Animal Clinic takes care of our German Shepherd, Fox Terrier, and toy poodle. We…read morehave been treated like a welcomed guest; kindness, a caring ear to hear our concerns, and quick methodical remedy and outright rescue when an accident/injury was the order of those days. I've always felt their fees for service of such high caliber were reasonable and perhaps even a bit too caring for our animals and us. Our family is quick to recommend, with confidence Dr Lide. We know him to be skilled, intelligent, caring, and honestly we have our German Shepherd today because of his quick response and amazing surgical skill prevented his death following a terrible accident. We love our animals and frankly we believe they do to! We highly recommend Dr Lide, Teresa Wade

Never again. Ever since this place became another corporate veterinary clinic, the personal caring…read morehas evaporated. When talking to the receptionist, she was rude and didn't seem to really care about my pet's needs. I miss Dr Lide and his leadership with the staff. I have since moved my "kids" over to Encore Vet Hospital and do not regret doing so.

My cats receive excellent care from Dr. Alderson. He is competent, kind, and compassionate.read more

We are new clients to MVS and we sure made the absolute right choice for our furry babies. We live…read moreout of town...about an hour and a half away...and it is WORTH the drive to bring our kitties to see Dr. Pedraza. The staff is super friendly. Dr. Pedraza is very good about explaining shots or procedures and what exactly will happen. I've never felt as secure and trusting of a new vet as I do Dr. Pedraza and the MVS staff. If you've got pets, you should be going to MVS!

Currently, this clinic only open at 6:00 PM for new intakes. This is because they do all of the…read moresurgeries during the day, when the regular vets are open. These folks are GREAT! Took our dog in and they got him in as soon as they could. Created an invoice with the expected charges that we had to pay up front. They did his exam, a couple of x-rays, kept him for two nights (with more x-rays), provided fluids while he was there. They sent him home with a prescription and all the documentation I needed, all for the same GREAT price. Staff is friendly and competent, even while being EXTREMELY busy.

If you ever make the mistake of going to West Texas Emergency Vet Clinic, take a look at their…read morecounter and notice how many cremation bags from Pets At Peace are there. I wouldn't spit on the vet named Perry if he were on fire, and His Life Depended On It. I have had so much better outcomes taking my fur babies to Encore Vet Hospital on 52nd St.