Workshop was good but don't order custom items... or pay through wire cause there's no chance you'll get back a full refund. Not sure why my review won't post on Google .. sus.
I attended the workshop when I was in Florence and had an amazing time. We made wallets and they were so nice. That workshop was a 7/10. I thought the quality was so nice i decided to email them to see if they could make a custom wallet for me. I placed an order for two wallets of two different designs but the same leather and color. I needed the wallets within 2 weeks so I paid express shipping. It was 80 euros +30 shipping and after conversion it was about 150USD.
When we opened the package, it was two of the same exact wallets... I contacted Serena regarding this issue and she insisted that it was a mistake on both parts even though I specified twice that it was two completely different designs for the wallet. (Shown in pics) They offered me a discount of 15% off my next order.
Upon further inspection, we realized the wallets were structurally flawed. When cards are inserted into the card slots, the wallet doesn't close and the leather is bulging out the side due to the design. A standard wallet has a folding crease that allows the wallet to shut and stay closed and this wallet unfortunately lacks that. Even after inserting cards into all the slots and trying to break in the leather, it still won't close. The slots and stitching are awfully crooked.
Honestly if they couldn't make a wallet I would have rather them decline taking the custom order instead of wasting my time and money.
I reached out again and they offered me a full refund minus shipping. I only got back $60 USD. I paid 98€ +30€ (=128€ or ~150USD) to get the wallets to America. For the return, I spent ~$30 out of my own pocket to send the items back to Italy. And they took ANOTHER 32€ for shipping out of my return when they did not spend any money to ship back the wallets...
I truly enjoyed the workshop but I'm honestly so disappointed in the quality of the wallets and the service on my return. I honestly feel so cheated. read more