Short story: Fantastic experience, highly recommend!!!
Long story: A few years ago I was taking a walk and saw a service van in a driveway. I saw a happy homeowner who was going on about how satisfied she was with the service she was getting. I thought this was strange for someone to rave about garage doors of all things, but she was genuinely thrilled to have this particular company. Intrigued, I asked for a business card just in case I ever needed it.
Fast forward a few years, and I was on my way out the door. I pressed the garage door remote in my car and saw the door rise a few inches and stop. It turns out that the spring tip on the mechanism had corroded and the pulleys were hanging loose, having snapped off.
Remembering the business card, I called up and left a message. I saw that the main number was an iPhone, so I also sent a text.
Maureen returned my call immediately, and she was upbeat and very pleasant. I told her that I had an appointment in the afternoon, and was wondering if I should reschedule. She gave Dan a call, and they actually rescheduled their own next appointment to accommodate mine!
Dan arrived within 45 minutes. His van was clean and clearly marked. I was impressed with his knowledge, and also that he did not make me feel rushed. Granted, I had an appointment, but he was very willing to thoughtfully answer any questions I might have.
Both Dan (and earlier Maureen) patiently broke down what I was paying for and gave me complete peace of mind. They were not there to sell product. They gave me what they called a "tune-up" with new springs and pulleys. That said, I asked for more information if I wanted to replace the whole door in the future, and Dan explained what he would and would not recommend in a sample flyer.
I pointed out how a door in an adjoining condo unit also needed some help, but that would be another owner's matter to fix. Dan acknowledged that the door needed work, but he also pointed out that before he would do anything, someone else would need to repair surrounding wood rot. I felt it was very professional to admit that rather than offering to take on a job that was beyond his scope. He wasn't going to just slap a bandage on.
The job took about an hour, and Dan made sure I was happy with the work. He felt that LED bulbs might sometimes interfere with RF signals in remotes, and suggested replacing the bulbs in the base unit with appliance grade bulbs, 40-75W maximum. He also cautioned me to keep the door sensors clean and clear, and noted how he had corrected the path of a wire attached to the wall to make it safer. Payment by credit card was effortless via a device attached to his phone.
Thanks Dan and Maureen!!!!! read more