Most annoying dealer ever. I called in the morning about a car. Was willing to do the deal on the phone with them and gave them all the information. They said to come in the afternoon. We drove 20 minutes to come in that evening at the appointment time we set. When we got there they told us they sold the.l vehicle 10 minutes before we got there. We were even early for our appointment. read more

I have been taking my Lincoln to Ken Ganley Ford in Norton for several years. The service department is highly professional and seriously motivated to get every job done correctly and promptly.. My recent visit involved three issues, including some bodywork and replacing and calibrating a hi tech active headlamp. Ashley Neely worked with me to see that I got everything done and was always ready to answer questions and to relay information between me and the mechanic as needed. Even though an insurance company was involved.Ashley made the whole process stress-free. Great job by all! Del read more

READ BBB REVIEWS BEFORE DOING BUSINESS. Paul (Service Manager) with Ganley Ford diagnosed a PCM failure with my truck. This was not the case. Was told that he was unable to get a replacement PCM in. He recommended that I go pull one off the same model years truck, take it to him so he could reflash. I listened to him as this is my work truck and had been sitting there for well over a month. I took the PCM in and had him reflash (process takes no more than an hour). He made me pay and sign so that he would give me my keys back (came out to $480). I was told that they did not fix the issue and that it was a transmission problem. Paul then gave me a quote for $5,200 for a remanufactured transmission replacement. I took my truck to another reputable shop and they did it in about half the price. This fixed my issue. Now I am having issues with the PCM that Paul and Ganley Ford installed. I tried negotiating with Paul but he says there is nothing he can do. I will now need to Replace my PCM again from what Paul and Ganley Ford has done and hope they didn't mess my trucks computer up even worse. read more

I took my car there for a problem with the sun roof, they told me that they need to keep it but didn't have any loaners and that they would call me as soon as they did, that was 10 months ago. I took it someplace else and it was something as minor as a loose bolt and the problem was fixed in 10 minutes. I won't be back. It's disappointing because they are close and convenient but just not reliable. I called them after waiting for several months to get my sun roof fixed, it was winter so I wasn't using it and they said that they had my name on a post it note to call me as soon as they got a loaner, really, almost a year later and still no phone call. I felt put off and since it was a minor issue to them that they dropped the ball. read more

Took my Ford Fusion in for service on a bad wheel bearing that was covered under fords powertrain warranty.The service advisor acted like I had just won the lottery because of the no charge wheel bearing repair,and verbally suggested that I have them replace the back brake pads & rotors to which I clearly verbally declined. So when I was contacted at the end of day that car was ready I was presented with a bill for a $390.00 brake job that I did not agree to. The guy acted confused and said that he must have misunderstood me. Total B.S. He said he would make it up to me and send me some vouchers. Yeah never received anything. So months later I get a voicemail from customer service. I responded with my complaint same as above,so she assures me she will speak to service manager and get back to me right away. Yeah still waiting..... This place will never see me or my car again. read more

I purchased my first official adult vehicle from here last week. Our salesman, nicknamed "B" absolutely went above and beyond to get a vehicle in my specs. Additionally, he made the car purchasing process incredibly easy for me. He was not super pushy like normal car salesmen, and made me feel like my business was truly appreciated. When I picked up my car the next morning, there was a full tank of gas, fresh oil, was, was vacuumed recently, and he still showed the same courtesy the he showed us previously. I'll be sending people here from now on! read more

Came in on July 5th. No intention of buying. However we fell in love with a used car. The deal was sweet. The salesman was super nice. The whole process was straight forward and easy. Would definitely recommend Ganley to anyone. We love our car! Thank you! read more

Ganley Ford - Sweet! - Car Dealers Near Me - Norton, Ohio

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I purchased my very first brand new Truck from here a few days ago...I had nothing but a positive experience, they worked hard to get me financed....they didn't just throw me in any Truck they let me choose and were very knowledgable about everything....It took a little long to get it all buttoned up and done but I left happy and will definitely be a repeat customer! read more

Ganley Ford - 2015 F150 - Car Dealers Near Me - Norton, Ohio

Hello my name is Nick and yesterday I made my first car purchase from a dealer it was a good experience at first of course salesman will make it seem that way cause they are trying to sell you a car the day of 10mi after driving got a check engine light mechanic looked at it and cleared the code and said that it was fine today I had put only 60-70 miles on the car by this point and the slave cylinder blew out leading me to believe they possibly cleared the engine code before they sold the car and it came back on after 10 miles like any check engine light that is cleared will if the problem is not fixed this place is one big scam with people working there just to make there commission don't care about you or the car just the money please do not go to this deal you will save yourself a headache read more

If i could give 0 stars i would. I bought a car and the first time i put the windows down it got stuck. The very next morning the battery was dead. I reached out to my salesman who assured me they would take care of me so he made an appointment for me to come in. I changed my schedule around so i could make it in and they looked at my car and claimed nothing was wrong with my battery or the window. You should take care of your customers because one day they're going to need another new car. The next car i buy will not be with Ganley. Bunch of crooks! read more

Went here to pick up a new vehicle delivered here ordered through Ford. The dealer agent, A. F. that greeted us was a very welcoming and knowledgeable source (and the only reason for the 1 star). However even a gem as bright as him could not save this company from self ruin. We attempted to trade in our previous vehicle that had a KBB value of 22k but were only offered a maximum value of 15k for the trade in value from the manager. We declined the offer and simply paid for the new vehicle in cash. Luckily we took our vehicle to Carvana and they gave us the full 22k that it was valued for online without any headache. Furthermore, my brother went here to look at a vehicle they posted for a great price online but it turns out it was the managers personal vehicle that they were not inclined to sell and were simply using it to lure folks in to sell them something else. I fully expect that if the back door to the managers office were to be opened, one would find not a man but a greedy troll with green scaly skin and a long terrible nose read more

Needed a chassis oil change for my camper, found they do generators too. Mark in the truck shop was great, they found I needed an air filter (mouse damage) and I had them replace the wiper blades and I STILL spent less than I was expecting. They got me in and out in good time, as well! read more

My wife and I just leased a brand new vehicle from Ganley Ford. What a great experience! Everyone was so helpful and informative about their vehicles and leasing process. Everything was great! Ask for Joe if you want an awsome salesman! Such a nice guy! I will be shopping there again in the future! read more

The worst mistake I made was not getting up and leaving, to look at a car at another dealership. I purchased a car at the Barberton location and have lost all confidence in this company. My experience with this company was less than exemplary. I took my car back three times to have the driver's side window fixed, because it whistled as you drove down the road. Each time it was brought back I was told it was fixed. Round three, car delivered, and the window still whistles. I now question the validity of this company's service department and professionalism as a whole. read more

ganley of Norton service dept gave me a quote on reprogram my ecm, when I picked it up I was charged double the price and doubletalked. beware,124 dollars per hr to check your oil,shame shame read more

Buyer beware. We bought a vehicle advertised for $12,000, later found in our financing paperwork we were charged over $15,000 for the vehicle. Make sure you double check paperwork before signing. read more

Mark Farina was the most knowledgeable, patient, helpful and friendly person I have ever dealt with in purchasing a car. I couldn't be more pleased with the outcome. I LOVE MY Transit Connect. I have had a difficult time thinking of parting with my 2005 Honda Element. The last year has been a love/hate relationship. Now that I have the Connect, I am happy with the switch. I truly believe that Mark helped me make that transition. He took lots of time with me and answered every single question or concern I had. He fully demonstrated his expertise with all aspects of the car buying experience. He was not rushed or looking for another customer, etc. as he devoted a great deal of time and attention to assuring the Connect was the right car for me. He is a people person and a joy to work with. All the other details and every aspect of the experience was smooth and expedient. From meeting and being welcomed by management, to dotting the last eye on finance and the contract agreement, Mark facilitated it all with ease. Thank you for a great car buying experience. read more

I wasn't necessarily ready to buy a new car, but a saw Ganley had a deal I couldn't pass up on a Ford Focus ST. Phil Sandy was straight forward and made my experience pleasant. read more

6 months ago l bought a 2013 Ford Fusion SE and it is the worst thing I could have ever done the salesman are nothing but scam artists apparently it's ok to let's someone drive off the lot with an unsafe car after 6 months I supposedly need a new steering column a new rack-n-pinion and needed new wheel bearings for a supposedly serviced checks car I will never buy with Ganely Auto ever again it's a total scam. #StartSpreadingTheNews @GanleyAutoGroup @Ford #please read more