If i could give this office a 0 stars, I would. We came in to have my 98 YO grandmother serviced and waited in the waiting room for an hour and a half. I had called earlier in the week when booking the appointment and mentioned that my grandmother has Alzheimer's and if possible to have most of her exams done that day due to her disease and they stated it wouldn't be a problem. I had brought with her our HHA (home health aide) who assists my grandmother during the day and at appointments. After waiting for 1hr and 30 min, we went into the room and a young boy who worked there stated he spoke to the dentist and she will only be able to have one exam done being an X-ray. When I mentioned that I was told differently over the phone, he proceeded to ask the dentist to then come back in the room to tell me nothing can be done. He started on the X-ray and we waited outside in the hallway and at that point another tech came to us asking if there was a problem. I explained and she then stated she will talk to the dentist. Gandara was already on the defense by the time she came in the room. She slammed the door (to the point that the hinges and nail fell off from the door, not even joking) with such an aggressive temperament, and walked in the room stating "what is wrong here?".
This is when her hysterics began. We explained the situation and she stated "well first of all the person you spoke to on the phone was my husband and the boy who attended you is my teenage son so they sometimes make mistakes and don't know what they're talking about". I stated that its not necessary to reiterate the fact they are your son or husband, they're human and I'm simply stating what they told me over the phone and in person. She continued to be defensive, abrasive, condescending and rude and then stated "well if you don't care about my husband or son, then I don't care about your grandmother". I was in shock that she was taking all my statements out of context as I have never been at a medical/dental or any office and be treated with such lack of ethics. She had a power trip and continued to state that she is the boss and if she only wants to provide one service, then that's what she decides on. I was appalled. The home health aide also stepped in as a witness and stated that she was being very rude and unethical. I then stated, "lets not talk any further, I would like to focus on my grandmother and she should focus on her too as she is the patient". Gandara then proceeded to yell stating, "Im the boss and this conversation is done when I say it is!" (if you can wrap your head around the fact that this grown "professional" is talking to patients and clients this way.. horrifying) She then stated she wanted us out of her office. I then proceeded to take my grandmother and leave and only when I mentioned the board and the better business bureau that I will be complaining to about this treatment, did she THEN say "its ok I can treat your grandmother but I prefer you all to wait outside".
Needless to say, we left. GUYS, STAY AWAY!!!!!! This lady is obviously on some power trip and clearly cannot distinguish and handle her husband and son being her EMPLOYEES.This clearly clouds her judgement but her overall lack of professionalism is to blame here. Not only terrible business skills, but grotesque work and a lack of ethical and professional skills. When we left, all the patients in the waiting room were also saying how long they've been waiting and how unethical they also feel they get treated at times. 0 STARS! THERE ARE WAY BETTER PLACES. SAVE YOUR TIME AND SANITY AND GO ELSEWHERE. read more
