To the female employee who recommended me dragon age inquisiton, you rock!!! The best way to decide a game? Ask the employees! Honestly, when i ask, other gamestop employees would say " its good". But i asked them on choosing between dragon age and witcher 3. She told me choose dragon age shes almost platinum on trophies with it. She told me she assures its great. I was hesistant. But 7 days later. I greatly enjoyed it. Helpful staff. Happy gamer. read more

Ordered a large package of 18 times 3 months ago that has yet to come and then your customer service accused us of robbery when we have all of the proof that the items were not shipped. Terrible customer service will never order form GameStop again after such horrible treatment and I work in hospitality!! You should be ashamed read more

I am someone who still enjoys physically going to the store and buying a game. I truly love now going to this gamestop. This store makes me feel like I am dealing with Specialists who are passionate about their trade. You can always have a quick enjoyable chat about the purchase with Carina and Pat, they are great with telling you about upcoming games, etc, that you won't get buying your game online or at a big box. This store is a great representative of what GameStop is trying to put forward. They are absolutely phenomenal. They all always recommended me the best selection of games that I could enjoy while keeping my budget intact, and also, they love to share their knowledge on all games. Everyone is extremely friendly and makes this store feel like a warm place to meet up with friends rather than simply a store. Thanks to them, I will be sure to keep my business here, I had a magnificent experience! Keep up the awesome work! Your number 1 customer Eric Helferich the big tall guy. read more

I have been to this location a few times .the staff was cool and friendly and the atmosphere was decent. They seem to have more then some of the other game stop spots. Cool place I would go back. read more

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I love coming to this gamestop. Every time I come in, they are friendly and kind to me. Every time I call, they always offer to put aside a product I ask of to make the transaction easy when I arrive. Employees like Sully and Jair are a joy to see when I walk in the store as I know my purchase process will get a lot better with them. They always make it an easy transaction. Also they always give helpful tips about anything gaming inquiries. I highly recommend you take the chance to visit this store and it's employees. read more

cool staff floor person. only one person on the register boggles my mind. I was on line forever. read more

GameStop - Videos & Video Game Rental Near Me - Jackson Heights, New York

Fine..if nobody will do it I will. This place is soooo effing sloooooow. The line is always a mile long even when it's not a day that a notable game comes out. There are always about 3 people by the register but only one who actually takes customers. And the others are magically "doing things" ...invisible things because I don't see you doing sh*t. I can't even say that they are rude because for the most part they are always friendly and are excited about certain games (although one guy had the audacity to tell me why am I buying THAT game when THIS game is so much better). They will always give you their opinion about a game and most of them give you their honest opinion and don't just try and push a game on you. It's not their fault, but the layout makes it hard to look at certain games without interfering with the line. They also have a very poor selection of computer games available (which is the case for many of the game stops) so if you are into the Sims and things like that you will probably be best suited at another type of store. It's also probably best to trade in your games before buying new ones because at approximately $60 a game these days, it's starting to become a rich dudes pasttime. read more

This place has the slowest service on the counter ever. These guys don't have any sense of time and will take half a day processing one item. Smh... read more

Sunday morning employee was extremely rude, condescending, and instigating arguments with me and my girlfriend, all while having our seven year old with us. He was upset because we we at the gate after the store was supposed to be open waiting for someone to open up. As we walked in he refused to greet or acknowledge us even after we said good morning. Once inside he started mumbling under his breath and asking if we were talking to him, when we obviously were not, just to each other and our child. This continued not once but twice, he insisted we were talking about him and being very confrontational. I then explained to him that we weren't talking to him or about him and that ease dropping was not polite. He then stated it was his store and he could do as he pleases, at that point we just exited the store. Very unprofessional, paranoid, and possibly under the influence of drugs. GameStop's supposed to be family friendly, this man was nothing close. A disgusting attitude and a disgrace to customer service. read more

Do yourself a favor and take the train to the GS at the mall, especially if you're a female gamer. The service is quicker, the staff is nicer and you can tell they care about their customers. They could look me in the face, for starters. I shopped there 3 times and every time, the staff stared at me as if I'd come down from Jupiter or some faraway galaxy. I was even treated to sexism, every person's dream when they're shopping and minding their own business. When I went to pay a game, I pulled out my pro membership card and offered it. The clerk asked, "so, who's the gamer?" in a way that implied that I obviously couldn't be. To which I replied, "me, I'm the gamer." He immediately backtracked, but didn't bother to apologize. It's nice to know this staff doesn't know how to be polite and respectful to customers. The last straw was when I went to do a trade-in and they didn't want to accept my PR driver's license...I've shopped at several GS over the tristate area and none of them had any problem with my license. It's a valid ID. But the clerk gave me some excuse that they were really strict with policies and said, "maybe those GS that you went to weren't doing their jobs." About a week later, I went to the GS at the mall to do the trade in with the same ID...I DID IT. So really, skip this one and go to another, because I'm almost sure the staff here doesn't want a chunk of the gamer population to invest on their products. read more

The staff here were pretty friendly to me. The dude called me to let me know my reservation was available, and recognized me when I asked for the game at the counter. The chick was also engaging, and actually responded to my conversational manner. Many salespeople in the city will pretend like you didn't say anything! The dude did lecture a customer about taking too long to return an item. It wasn't a particularly sympathetic approach. And yet, the chick reassured a different customer that she could return a game a bit after their stated return policy, which was a nice commonsense gesture. They had Etrian Mystery Dungeon, which is relatively hard to find, so that's cool. read more

I have been going here for around 12 or 13 years since the store opened. It has had its HUGE ups and HUGE downs but I can say it is pretty stable right now. The line takes forever usually because games are not in the cases and have to be repackaged before being sold. Sometimes they do need more people working to help with the line but it is understandable. Other than this Gamestop there is no other stores around except for 2 mom and pop shops. So if you want a retail chain that can serve you up a warranty for your consoles then gamestop is the way to go. read more

Could be better. I agree with Samantha S. the customer service is pretty much on point but that wait on line (which is almost always!) can get frustrating. The selection is alright, the workers are always trying their best to help you out. Maybe the manager can schedule more people to work that way there are enough workers to help out on the registers. read more

Nobody has the Simpsons game for PS3. Yes, it's old game, I know. I've been to several game stops and not a single one has it preowned. Due to busy work schedule over the years, I have not played any brand new games. All of the old games that turned into "Game of the Year" edition or Greatest Hits, all of those games seem brand spankin new to me. I have a lot of catching up to do. PS4 isn't even on my mind. I was hoping to find a bundle version of the trilogy of Batman games but that's not out yet. Upon entering this GameStop, they issue a audio warning about shoplifting and other polices whenever the door opens. It's pretty annoying. Great part about this GameStop, the parking lot is HUGE and Cannelle Patisserie is in the same lot! read more