I have been coming to this store for a while now and normally it is not so bad. However, the last two visits have been horrible! The store manager is very rude. My husband and I went to trade in his xbox one for cash yesterday. Before we took it, i cleaned it and made sure it looked decent and worked. When we take it inside, the manager starts to shake it and says he is checking for cockroaches. Im like ummm ok, and brushed it off. Then he starts messing with the game controller and says one of the wands wasnt working and asks, "Do you have animals at home", i reply Yes i have dogs. He then says, "This controller smells like animal piss, they must have urinated on the controller, im just being real". He implied that we are dirty people basically. The controller and xbox were cleaned as stated above, and were not dirty. The xbox and controller stayed on the tv shelf and was never around my dogs...who do not "piss" in my house or on my things by the way. I do not appreciate him being so rude and inappropriate. I am a paramedic, I am clean. I cant say the same for him who has hair longer than mine that was greasy and disgusting. He is not professional and needs some more training on customer service. read more