I am writing this review specifically regarding just one of the agents at Galt Insurance, Lindsey Rounds. Ms Rounds poor communication skills and lack of organization resulted in my home owner's insurance being cancelled without me being notified. My home in Naples was uninsured for over four months and I had absolutely no idea. I feel very fortunate that nothing happened to my house during this time, it could have been disastrous. Feeling panicked I asked if the policy could be reinstated and was told that they do not insure uninsured homes! Ms Rounds assistant claimed that emails had been sent pertaining to the cancelation. None were sent. No phone calls were made. They claimed the insurance company contacted me by email, which they had not. I do not live in Naples full time and apparently a letter had been sent which of course I didn't receive. I have finally received the reimbursement from the insurance company for the premium paid for the discontinued coverage. I would also like to point out that the inspection for this policy was in April and I was not notified of needed roof repairs until three weeks before they needed to be complete. They we're completed and photos were sent to her office as required. As a side note, my new carrier State Farm completed inspection and had results to agent within two days. Either this agency needs more reliable inspectors or Ms Rounds simply failed to notify me of inspection results until the last minute (after I had gone north for the summer and had to scramble to make the repairs.) My gut tells me the latter occurred. I have waited a week to write this review, thinking I might hear from Lindsey Rounds apologizing for this incident. I have not heard from her, hence this very negative review on perhaps the worst negligence in customer care I have ever experienced. read more

We received a quote from another company to insure our home in Naples. We almost fainted at the cost! My neighbor told me about the Galt Insurance Group and her agent, Kristen. We met with Kristen yesterday, and we moved our home and flood policies to the Galt Insurance Group. The savings for insuring the home is literally HALF of what our current carrier was charging. We were also able to transfer our Flood policy over to the Galt Insurance Group. And so both policies are now with the same agency and carrier. Kristen was so wonderful to work with. So responsive, knowledgeable, and personable. We HIGHLY recommend you give them a call. read more

Highly recommend the Galt Insurance Group. They have a diverse selection of highly rated insurance products from quality companies equally matched with highly knowledgable representives. We also find great value knowing that our representitive Mike P. and his team Kristen G. Kim and all the others working behind the scenes live and work right here in our home town of Naples. These are wonderful people who help with any questions any time but especially when bad things happen...which happened to us with IRMA. They were the #1 recommendation from our realtor who we found invaluable and trusted on many levels in buying our Naples home. We carefully shopped around and choose to have our insurance policies home, hazard, flood and auto with them. We also prefer to review our policies every year for coverage, risk and cost and if necessary switch to another insurance product. They are very patient and make sure to explain things in such away that we understand our options in confidence which included changing to a different auto insurance company last year. We just renewed all our policies this month for the 4th year. Given all the changes in the the economy and adjustments in our personal budget we have decided not to cut back on insurance. Like others here in Naples we were impacted by IRMA in many ways. Mike and his team proved their committment to customer service with genuine personal concern and easy to understand advice each step of the way which by the way DOES start with having the RIGHT policies. Perhaps if we were reading reviews for the best companies with quality affordable products that there would be a part of us that would also feel that of all the things we CAN'T control these days that we just might decide to contact the Galt Insurance Group to see how they would help protect our family and property because of something we shared in our review with you. IF you are still reading our review up to this point chances are that like us you may have made both good and maybe even some very bad insurance decisions over the years. Learning to prioritize that there is nothing more important than having a sincere and responsive team comes from the school of hard knocks for some of us. Know your team before you sign, make sure they know all your needs and concerns and get references. They need to be accessible, timely and know how to minimize specific impacts to your personal loss, financial set backs let alone all the stress for you and your family. IT truly is about putting the right people in place who know YOU not just your policy number. We hope this helps, the right agent and right policies should help not hurt you...again we highly highly recommend these nice local folks. read more

who would give this place less than 10 stars ? VIP Customer service every time! everyone at Galt Insurance is great!!

Galt Insurance Group is fabulous. Kristen Gibbs is one of the best agents that I have ever dealt with. She is incredibly responsive and courteous. Her analytical ability and timely responses helped me think through the best course for my homeowner insurance needs. Kristen is the best and people like her is the reason that Galt is the place to do business. Joseph Scaminace read more

This agency left us without auto insurance for 5 months due to their failure to notify us that our auto policy was up for renewal. It was completely by accident that we noticed our policy had lapsed. When we called the carrier to learn why this occurred, it advised that it was our agent's responsibility to notify us of our need to renew. Do not use this agency. Their incompetence and lack of customer service are completely below reasonable standards. This was the 2nd incident we had with them. After Hurricane Irma in 2017, they failed to return 3 phone calls of inquiries. We had to literally knock on their door for assistance. Thankfully we were able to secure new auto insurance. But we were charged $1K more due to the lapse in coverage. read more