Wowza! I must say their customer service is amazing. My…read morehusband and son have Red Wing Heritage boots and swear by them. Now, since I live in south San Diego, CA- the nearest Red Wing doesn't have the amazing selection complete to this location. So, we stopped by here on our way to the airport to head back home. Remember, due to COVID19- this location (from my visit June 13th)- is practicing social distancing. About 4 people are allowed in this store at a time. I picked the women's Iron Rangers in black. Sunny was the one helping me. Although there were only sizes 8 and 9s available in brown- I figured let me place an order ($10 delivery fee via UPS) to get shipped to my house. At that visit- I felt the 8s were too tight. So, I went ahead and ordered the 8.5s. I had a few questions for Sunny- since Red Wings are a pricey (but, we'll worth every cent) purchase. Since the Iron Rangers are stitched bottom- the product can be resoled for $100!! Heck yeah! Free laces- CHECK! Boot shining- CHECK!! But, Sunny mentioned if the size 8.5s didn't fit- I would have to ship them back to Spokane- to get the correct size. And I would have to pay for the shipping. A week later, I did receive the 8.5s- and they were too big. So, I called the store back & spoke with Kathy (store manager). She made note to have the size 8s sent out upon receiving my 8.5s. Keep in mind- shipping comes from Minnesota. I called Kathy back the following week to inquire about my order and she said within a week. However, I got my size 8s the next day. I specify wanted these boots for riding my Harley. And I'm in love with them. Kathy called me a few days later to check on my shipment. How great is that?! She even mentioned- if my nearest local doesn't have a style shoe I'm interested in- they can actually order it to that store- that way I can try it out! Now I know!

We were so impressed with the customer service we received today. Kathy was very knowledgeable and…read moretook the time to explain different boots and recommendations. We have been to other locations in the past and nobody has come close to comparing to the exceptional service we received today. If you're considering visiting this store I highly recommend asking for and working with Kathy!

The product was marked $14.99 on the shelf. I went to the register and it was $25.00. No big deal…read morebut the cashier seriously just shrugged her shoulders and said "I don't know" and continued with the transaction. No regard for customer service whatsoever. A simple apology goes a long way and why would you not make a change to the tag? The store was completely dead and the cashier was distracted on her personal electronic device. It's no wonder people shop online now days. I went to the shelf again after the transaction was complete and the cashier yells across the store, "hey can you bring me that tag? " what a joke, I took the photo and walked out. I have had way too many poor experiences with this store from waiting on repairs for 1 year to employees breaking my new shotgun as I was picking it up. Good luck Sportsman's!

Does not look like a thriving business at this point. I visited to have line wound on a couple…read morereels. I waited about 10 minutes for the employee trained for that task. There were very few employees to . People waiting in the gun department were not helped. The store seems to have a little merchandise spread out to appear adequately stocked. After my wait they had no 8 or 10 pound monofilament to fill my reel spools. If you have no product people will shop elsewhere.

I shop here for my husband and always have a good experience. Great selection of products,…read moreknowledgeable and friendly staff and an excellent return policy. What more could you want? Great quality products and the one time I had a quality issue the staff was quick to respond with great customer service and offer a refund.

Like the outdoor selection these guys have. Staff were always friendly, appreciate that !…read more Thanks ! G/D

I went around 3PM. I was on a mission to get my first cowboy boots. The service was exceptional. I…read moreneeded help figuring out the best fit and they went to the greatest lengths to help me. I tried six different boots and finally found the perfect pair for me. The Store has a great selection so you have a high chance of finding the right pair. The prices are also good.

This was my first time visiting this Boot Barn and it was a great experience!! Such cute clothing…read moreand wonderful boot selection. Staff was attentive in helping me find what I was looking for. Clean store, great music and lovely staff!

Clint is a down to earth, no B.S. fella who was so friendly and helpful, I decided to give him over…read moretwice what he originally quoted on some split rivets, just to make him smile. I highly recommend I.H. For any leather based items you may need.

I left a message (two days before Christmas); when Clint called me back less than an hour later, he…read moreapologized for how long it took him to return the call (wow - I've got two adult boys and if I hear back from them in 48 hrs, I'm shocked!). Regardless, my brother-in-law had a small problem with the belt he purchased (he lost a snap). Clint was so kind; he sent not only a replacement snap, but the set tool for it as well! Five stars for the amazing, friendly customer service Clint!!!

Incredible people who custom make chaps, horse tack and more. They have an eye for quality and have…read morehelped me to fix up some of my old saddles and other tack. The cutest thing is the matching chaps they made for my husband and baby that have a coordinating breast collar for my hubby's horse. If you want quality, you'll find it there. Their products are worth the price, as they're high quality and built to last. Highly recommend!

Did not receive a leather canteen well after the advertised shipping timeframe. So, contacted them…read moreand they replied they were awaiting a back order of bladders. Was called and then told they had found one to send me. When received it was plain, shopworn, poorly stained and not as ordered.

The employees are pleasant, however. I have used this product for years and years. Policies change…read moreand they no longer hold to original policy. They do not honor what they originally honored. Warranty is now worthless with this branch. Would I buy from here, spend $500 dollars on a piece of plastic if I knew their warranty was sh@#!? Technology is so much further along you can go anywhere and find this product for a fraction of the price. I use to be a fan but they aren't the same business and the warranty now sucks.

Don't buy these, they are a waste of money. You can go to a dr and get custom orthotics for way…read moreless. Unfortunately we fell for it..don't be like us.

Communication was very poor, and orders were forgotten that had a direct impact on my daily life in…read morea power wheelchair. The last repair took five months!

Picked up a couple of rollator walkers for my parents and their Coeur d'Alene facility. Very…read morefriendly staff and great service!