I took in my class ring for what I thought was a simple sizing. I figured the work should take a…read morefew days at most. After almost three weeks I finally phoned them as I thought they might have lost my phone number. Based on the response of the person on the phone they had not even started the work yet. I was informed that they would 'call me' Three days later I received a call that the ring was ready. When I went to pick it up I discovered that the stone (which is synthetic) looked like it had been 'cooked.' The color had changed from a sparkly sky blue to a muddy greenish blue that looks like there is algae underneath it! When I questioned the damage, the explanation given was that in order to size the ring heat had to be applied and the heat damaged the stone. I think a competent jeweler would have advised me of that up front. No apology or correction was offered...we will never do business there again and suggest that you take your business to more reputable jewelers.

I love gold dust. Don the owner and his staff Tao, Lois, Marcia, Vanessa and the rest of the staff…read moreare the best. They really care about their customers and go above and beyond to make their customers happy. Don can fix anything and design anything you want. They have a great selection and my family has been very happy with their many purchases. They are down to earth and make you feel comfortable, not a snobby jewelry store. Highly recommended! I wish I could give them more stars.

Stopped in quick to grab a bouquet for my beautiful wife, ended up staying for a good 15 minutes…read morejust checking out the shop and meeting the owner. Very nice selection and refreshing atmosphere, owner is a hoot!

The best! This store is SO CUTE! it has beautiful hand crafted artisan items from all over the…read moreworld! I bought some beautiful spoon rests that were hand painted in Turkey. There are gorgeous rugs and of course TEA! Lots of tea! The individuals who work here are so knowledgeable about the tea and can steer you toward some amazing and unusual blends and flavors. I got some tea called spice market and it was amazing. It tasted like it was sweetened but it's not! I love the beautiful items in here and the selection of teas. I'll be back again and again!

The people working were very kind and informative!! Their coconut matcha tea was to die for!! 10/10…read morerecommend stopping here.

Wonderful! Chock full of excellent choices in toys, science, etc. Great finds for any age…read more(including adult) and interest. A young fellow working the day I first went in gave me sound leads on gift ideas for a specific person -this service alone was above and beyond! I had a sense of the needed elements, but this fellow was able to point me to phenomenal options I hadn't known existed! Also, when I elected to return (unopened) one of the items I had purchased, the owners honoured their policy without hesitation or comment -they were entirely pleasant, courteous, and lovely. Finally, the recipient of the items I kept was thrilled with the gifts! So many people don't seem to know about this place, saying we need to travel to Kelowna for toys. Not so!

Get away from that plastic extruded disney claptrap…read more This store is absolutely packed with brilliant and educational toys. Get it while you can, big box is swamping the market with big corporate crap and killing brilliant toy stores like this one.

What a disappointment. Entry level business and product. Do your own research on the brand and…read moreproduct you are interested. The salesman are here to SELL. Keep in mind that what you purchase will be discontinued so by extra. Their YES attitude will cost you problems even before the project end.....it may never end.

We had our stairs and bedroom recarpeted by End of the Roll. They had great selection and…read moreexceptional customer service. They gave great advice and gave us decent sized samples so that we could be assured that we were going to love the carpets.....and we do! Their pricing was excellent and they followed up to make sure that we were delighted. Great store and great staff. Thank you, Barry & Teresa

This was a great fabric shop. I was sad when the owners decided to close it. We do have a couple…read moreother fabric stores now to fill the void. Kids Fabic and Black Rabbit.

Stopped in while visiting Penticton and had a great experience. Very friendly and helpful staff,…read moreas well as a great selection of fabric!

The nicest women helped me other day!! So thoughtful, friendly and accommodating. I had a silly…read morelittle project to make for my son and the was amazing. Very nice staff.

Purchased a couch and loveseat August 2025. I visited the store in person soon after purchase and…read more3 times total as well as multiple emails to start to track communication. Every time a friendly we will look into this/ fins parts/ send someone out to the house and took my phone number .... never happened (obvious this is how they do business not a one of) - shop elsewhere.

We have purchased furniture and appliances from this store since 2018, never to be disappointed…read morewith great service and value! The owners and staff are very friendly, courteous, and I never feel pressured. My go to guy is Kevin, such a pleasure to deal with. Well done Hometown Furniture & Appliance!