I promise you If it was a way not to give them a star they would not have received one from me this insurance company is a Big p.o.s I've fracture two fingers on November 19 2024 at work an had to go to a hand specialist for treatment an it took the insurance company adjuster one month later after I've called an sent email to figure out my workers compensation situation it took me to contact a law firm to get help I've been out of work four months from Nov until March when I was released to go back to work now they have yet to reach out to my attorney with no further information on my claim an it's June this is so unprofessional an a lack of communication with these people it's definitely a shame how they conduct themselves an treat people like we are nothing to them an I've told my attorney after this issue is resolved I will report them to the BBB for their unprofessional service an business to whoever is working for this particular company you should be ashamed of yourself and the lack of respect you have for people this company is trash I don't care what nobody has to say read more

Gallagher Bassett Services provides no service at all. They don't return phone calls and ignore those injured at Costco. Can't believe Costco uses them . They are pitiful !!! read more

Worst experience!!! Filed a claim against COSTCO for a broken tooth caused by a fresh deli Item in Long Beach Ca. Resolution Manager Rick Portillo has done nothing but give me the run around. Promising to call me back 3 times with responses to my questions for COSTCO. He has NEVER once kept his promise. After 5 months, I will have to file a lawsuit and I will be ending my membership at COSTCO ( where I spend between $250 - $500 each month). The company I work for (A major US Airline) has fired Gallagher Bassett after years of complaints from Employees. read more

There really needs to be an option for NEGATIVE stars! This company, as others have stated --- is the WORST. I first received a call from a rep who identified herself as "from Costco". That was a LIE. She was not "from Costco", she was a third party, employee of Gallagher Bassett Services, contracted by Costco to follow-up on incident reports. During phone call #1, the woman, Freda E., was cordial and said she received my injury report filed as a result of an incident that took place at a Costco and needed to get my statement on what occurred to process the report accordingly. As she spoke, she kept saying, "our job" and "what I do is..." so I asked her if she worked for Costco or was she contracted by Costco to review such reports. That is when she identified herself as Gallagher Bassett. Now, I am a gov't contractor and one thing you always do is make it CLEAR upon introduction that you are a CONTRACTOR. You are not FROM Costco. You are calling on BEHALF of Costco! I should have stopped the conversation immediately, but I had not requested anything from Costco for there to be reason for caution, so I gave a statement of what happened leading to my filing an injury report. Freda E. seemed neutral and non-bias and promised to call me back in a week to receive word of my appointment and update me on her findings. I am still a bit unclear of what she's looking for because I didn't file a CLAIM or COMPLAINT asking for ANYTHING. I filed an injury report. But -- Gallagher Bassett had already made an ASSumption of my intentions and the second phone call would prove how bias, incompetent, unprofessional and ASININE this company and representative, Freda, truly are. So, I receive a call today from Freda who once again announces herself as "from Costco". She then runs down the "findings of her investigation". Wait -- investigation? So no longer is she reviewing an incident report -- she's investigating my "claim". And she found no liability from Costco for my injury because "they didn't cause the injury, another member did". I'm listening, but I am still stuck on her saying she's investigating a claim. I never made a claim -- I completed an incident report. She says that's the same thing and then finishes her "DENIED" speech. I ask her to wait and start asking the basis of her conclusion when she never explained any of the process and she IMMEDIATELY gets defensive and says "I am not about to argue with you". Oh -- ok. Here we go. How typical. You mislead conversation, you pretend to be a neutral party -- you do a one-sided "investigation" that I didn't even know was taking place -- and now you are calling me snappy and rude because I am asking the questions I would have asked had you (during the first call) inform me properly of your intentions and process moving forward. Meanwhile, I bring up the conversation I had with Costco management the day of the incident, same details I shared with her upon her REQUEST the first conversation -- and she tells me she has nothing to do with any of that she "just does liability" and thats between "you and Costco". Note -- now she emphasizes her not being Costco! Now, she makes clear her objective! AFTER THE FACT and only because she felt challenged does the truth come out! (And how nasty was she in letting it come out!) Lastly, to date, I've received nothing in writing ever from them, So Freda E. says, I am sending a denial letter out today. But again, how can you file a denial to claim when I never made an initial one? I am now contacting Costco corporate offices and hopefully they provide me the courtesy and followup I need to feel comfortable still patronizing their stores. This company, meanwhile, needs to be fired. Their staff -- particularly Freda E. -- is the worst! read more

Extremely unprofessional, and lacking in the most elementary organizational skills, such that claims are left hanging and undocumented for months, and no action is taken without constant pestering. Industry standards are thrown out the window, or perhaps they're simply ignorant to them, in favor of unethical practices that should relieve them of their licenses. read more

Filed a claim after the Menards in Glendale heights was negligent in collecting carts from the lot & also the placement of the corals. A cart rolled out of the coral & hit my girlfriends car which caused a lot of damage. I had the displeasure of speaking with, "Micheala Abramas" (St. Peter's Mo location) who decided to not fulfill the claim by stating the wind caused the accident yet also stated that no other carts were seen moving around the parking lot due to the wind. So, out of 100 shopping carts in the lot, only ONE cart with moving due to the wind? Not likely. When I approached her with rational thought she simply got defensive & said her decision is final. When I asked to speak with her supervisor, she kept saying she is the is the supervisor on my case. So I asked if she had a supervisor & she said she doesn't which leads me to believe that she owns the company. After all, the only person within a company who doesn't have a boss is in fact, the boss. So, if any of you higher ups read these reviews I hope you know that dumpster fire of an employee is putting herself above you or she's (in a round about way) saying that she is your boss. Regardless, the evidence at hand clearly shows negligence on the store for not having enough staff on hand to gather carts in a timely manner which allowed the corals to overflow. Now, we're facing $500 to get a dent & scratches fixed. Shit, even the manager said, "it's obvious that our cart got your car based on the height of the scratches & dent." I suppose myself being a witness to the accident & a mangers statement mean absolutely nothing. Ignorance is bliss while intelligence takes a back seat to saving money for a company. read more

Horrendous customer service. The claim adjustor blatantly disregarded concrete facts in order to choose the most convenient outcome for himself. Accusations of lying didn't help his case either. I will be contacting the supervisor tomorrow -- they should be embarrassed of this employee's ethic. read more

I just wanted to say it from the start that this was my first and only interaction with Gallagher Bassett, Oakbrook Terrace, IL 60181 representing Kraft Heinz company as TPA (Third Party Administrator) in a claim I submitted for personal injury (dental damages), infliction of pain and suffering, and poor quality control for Planters Peanuts brand and their peanuts food mixed with rocks. Incident dated January 18, 2018. After months of contacts and deliberations via e-mail between me and Mr. Neil Gershon, Senior Claims Specialist from Gallagher Bassett, they made me a ridiculously offer to settle the claim outside the court that I couldn't accept it as per advice from a few local law firms from Hartford, CT, where I reside. What Gallagher Bassett essentially did - and this systematically and methodically - was clearly to intimidate, marginalize, minimize, and patronize me all the time, as for them I was a totally insignificant person and client. This kind of retarded person Neil Gershon did not even address me using my name in his emails, proving to be totally unprofessional and non-compliant with the rules of addressing as required by the business correspondence. Everything was in vain and all my time and effort put in settling this matter - that is actually worth millions of dollars if a court or a jury will enter a proper verdict considering my pain and suffering and punitive damages against Kraft Heinz - ended with a $5,000 settlement offer, take it or leave it. A ridiculous offer that nobody in his right mind would have accepted it. So, I was left with the only option that is legal action that I intend to initiate as soon as possible. I wish the rating could include stars with minus that would have better reflect my review against Gallagher Bassett. I don't even know why and how they are still in the mediation business as they are good for nothing. read more