Purchased a new washing machine from this company. After installation, the machine had a problem…read moreand they gave me a loaner and took the machine for repairs. It has now been five months and I have heard nothing about when they return my new washer, rather than leaving me with their loaner. I went to the store in person to ask, but she was "sick." Waited for another 5 days, still no phone calls. Called again, she is "on another line" or "gone for the day" whenever I call. Like the other reviewers, I find this pathetic customer service to unacceptable.

I only give one star because 0 stars is not an option. Horrible customer service here! They were…read moregreat taking my money & delivery & set up all was smooth, but that's where it ended. 2 months later I started having problems, no one would return my calls, I was treated rudely by those who answered the phone. Manager was never in to talk to. Horrible overall experience. I'll pay more for the same thing from another place next time. Save yourself a ton of frustration & time. Run away!!!