Lousy experience today, made just that bit worse by speaking with the manager.
We have gone to this theatre for years, had birthday partys there, it's always been fine. And to be fair my main complaint is not related to the 'theatre' so much as the manager.
There is apparently a new policy requiring us to show a childs's Health card along with Covid Vaccination QR symbol. This was news to me. I found out that it was because I had used the app, selected the movie I wanted then picked the theatre/showtime.
The manager wanted me to know that the information was there plain as day provided I had followed a different route specifically:
Choose the theatre first, then ignore the movie I'm interested in.
Choose instead to scan the top corner of the app for a nondescript icon next to a label 'More Theatre Info'.
Decide that I want more theatre info, and click the icon (I mean it does have a small red dot - what normal person wouldn't jump at this).
Now I would be shown the text mentioning the need for the health card.
So simple
So intuitive
So deserving of her snark
Oddly, I wasn't having it.
Corporate apologized when I called...
Corporate offered free seats, or popcorn for us by way of apology.
I accepted, a popcorn for my son, he was the one left crying.
Enjoy having the ability to go see movies again, enjoy yourself any time you choose to go into this theatre. I am hoping on your behalf that there is no reason to speak with the (at least this particular) manager... read more