Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

Fantastic flooring place, we had another company come out and botch the job - these folks came out…read moreand clarified things, showed us what mistakes were made and which weren't, gave us a plan forward, and answered all of our questions and did this all for free. Will be hiring these people for our next job.

We replaced this year existing carpet vinyl with new carpet and luxury vinyl plank, and we can…read morewholeheartedly recommend Bloomington Carpet One (BCO)! Josh was our salesperson, and was tireless, knowledgeable, and patient in working out different options and educating us about the pros and cons. We did some comparison shopping. BCO's good pricing, their responsiveness and promptness, and them doing their own work (not subcontracting) were compelling, so we went with them. After we ordered the work, BCO was able to put the job on schedule within days. The BCO installers accidentally installed the vinyl plank in the wrong area. This error also led to some other issues. When BCO realized this, it immediately acknowledged its error and responsibility, and worked to correct as soon as it could. The BCO installers were back the next day to start addressing the issues, and Eric and another employee even visited the job after their workdays, just to evaluate and determine solutions. Matt (general manager) got involved at the end to make sure that we were satisfied with the resolution. (We were!) However careful a company is, some type of error will happen sometime to that company - that's a fact of life. How the company - and the people at the company - respond sets the great ones apart. And Bloomington Carpet One, through its actions and the actions of its employees, clearly distinguishes itself as a great company!

Our realtor recommended Shelly and Carpet one for some carpet replacement before putting our house…read moreon the market. It was a flawless experience. The in home consult and measurements were done the same day we called them, and carpet was installed a few days later. Also - the pricing beat a quote we had from empire for a similar product by a few hundred dollars. Highly recommend.

I was in the process of placing my house on the market for sale but before I listed decided to…read moregive my house a little refresh to include removing existing carpet in the living, dining and bedrooms, replacing with LVT, new quartz countertops, sink and island. I met with Jeff to discuss my urgent needs and his company came up with great refreshing ideas. I was astounded how quickly the transformation took place. His attention to contrast and detail impeccable, along with his hard working professional team. I highly recommend this company for all of your designing needs.

My living room floor was carpeted with a subfloor underneath it. As I was leaving town, I not only…read moreneeded new flooring to replace the very dirty carpet, but also needed it done quickly. My neighborhood facebook page referred Black Swan and I contacted them and received a response very quickly. Jafar came over and took measurements, gave me an estimate right there, and finished it two days later!!! It looks absolutely beautiful!! The workmanship and attention to detail are wonderful. They also cleaned up literally perfectly before they left. And yes, their pricing was very competitive. I would absolutely recommend them and for sure will go to them for any future work that they also do.

My carpeting had a few bulges in the living room and front room. John provided excellent customer…read moreservice and value. He was on time, communicated well and very professional. I would highly recommend him.

From the owner: Carpet Repair Specialist. Specialist in carpet re-stretching, patching, transitions, water damage…read morerestoration. PWork Guarentee

Purchased carpet Sept. 2020, within 5 months the carpet is showing wear on the steps (25 year…read morewarranty)... Plush carpet, told by sales person that think carpet would wear like that. Well if you know that, then tell the customer before they purchase it! Have been waiting for several weeks on a resolution and no answer yet.

Just got my new carpet installed from Galaxie Floor Stores and absolutely love it! The entire…read moreexperience from picking out the colors to the final transaction was positive. The store has a very wide selection and the employees did a great job with helping me find a quality product within my price range. When it came time for delivery and installation, they were flexible with the time frame. Along the way, there was prompt and open communication for all my questions. The guys who installed the carpet were very experienced and professional. I checked around to other places before making my decision about Galaxie Floor Stores and without a doubt I made the right decision in quality of product and service for the price. I will definitely go back when I have my kitchen and dining room floors done.

Hertaus Floors did an absolutely amazing remodeling laundry and kitchen project for us! They were…read moregreat from start to finish with quality of tiles, countertop and backsplash, on time, professional, ease of project, and genuinely nice to work with. Our job came in on time and cost!

It is sad to say that this local business did not meet expectations, especially with the…read moreinstallations. The company's installs were sub par, especially for a company that has been around for 30 yrs. They needed to come back to fix mistakes. I will encourage family and friends to shop elsewhere, which is unfortunate because I want to support local businesses.

This is the place my contractor had me work through. He gave me a budget and the designer I worked…read morewith knew it. I brought in a sample of my current floor, the one I hate. I also brought in a sample of my previous floor, the one I loved even though it was stick on cheap tile. I also brought along my tile and my cabinet sample. We talked about design for a while. She said she totally understood why hated my current floor! Then she just started bringing me samples. I had my no pile, my maybe pile. I decided fairly quickly. They got the floor installed as per our timeline (which was pretty tight) and now five months later I can truly say-- I love this floor!

From the owner: FocalPoint Carpet One Floor & Home is North America's leading floor-covering retailer, with over…read more1,000 independently owned locations across the US, Canada, and Australia. Shop a wide selection of hardwood (engineered and solid), carpet, luxury vinyl (LVP/LVT/sheet), tile, laminate, and more, with waterproof options available. Our Beautiful Guarantee ensures you'll be 100% satisfied with your flooring. Our expert teams offer deep knowledge and training to meet your family's housing needs. We'll assist with your flooring project, install new floors, and renovate your bathroom, kitchen, basement, and more.

I inquired by phone about deep cleaning and restoring my kitchen hardwood floors and also…read morerefurbishing a marble countertop and ceramic tile flooring in our master bath. I was told they could help with both and would schedule a consultation. The consultant -- very pleasant -- arrived early to do measurements. He said he did not work with tile but that he'd get the necessary information. He also said he'd send an estimate by that evening or the next morning. Two days later I called and was told the estimate would arrive that evening. The estimate for the hardwood floor came but nothing on the tile. I was told that estimate would be emailed that evening. It wasn't When I called, I was told that the tile person said we had a "grout problem" and the floor would have to be replaced. Nothing about the marble. The estimator then said he'd have their chief tile installer come out. He told me wife they don't clean tile and that the shower floor needs to be replaced and that it looks like we have a leak but he couldn't find one. It appears their goal was to get us to replace our main floor and shower floor in the master bath. We are not going to do business with them.

Infinite's crew just finished our whole-home project today - a week early! Every person we worked…read morewith - from Miranda who dealt with the (probably hundreds of) flooring samples I swapped in and out, to Shawn our project manager, to Johnny the trim guy - was so nice and professional. I appreciate how well they treated our home during demo, and the fact that Shawn called or texted daily to see what questions or concerns we had. Our LVP, trim, and carpet look incredible and changed the entire aesthetic of our home. I can't recommend Infinite enough!

Josh and his team were highly professional and did an excellent job. Their method took a lot of…read morestress out of the buying process (we were able to go through the sales process at home with the mobile show room while our young children were napping), and we will definitely use them again. I asked the installers when they were here about what their opinion was of the carpet we bought - I thought it was telling when they told me that Josh and Joe don't mess around with cheap carpet. The end-to-end service went above and beyond anything I have experienced in home improvement stores. Josh and Joe actually care about their business because they own it, and you will not get shafted if something goes wrong like I have frequently have been when I have bought from big box retailers.

Did a wonderful job of installation and very easy company to deal with. One small measurement…read moremistake happened and it was corrected immediately. I am very happy with the floors. Installer was detail oriented. Everything was cleaned up each day. Work was completed in a timely fashion. Inspection was done upon completion.