I found Canine Designs after searching on Google for a groomer for my yorkie. Had been to Petsmart…read morea couple of times but he always looked like a shitzu & he looked terrible! Betsy started cutting his hair from a picture I took her and my husband and I like the way she cuts him. He looks like a yorkie again!! Yeah!! She's been grooming him for almost a year now & I won't take him anywhere else. She's great!

Where do I begin? I've been coming here since 2016. And today I have reached my wits end. After I…read morehad a conversation with Shan about my concerns about different cuts that my vet noticed and he believed them to be from grooming and Shan ensured me that was not the case and she was not rushed. She said she was wide open and would have plenty of time for my 3 babies on Wednesday. Today, I was told to drop them at 9 am and to pick them up at 2. I then received a text stating she needed until 2:30 because one of my sons was matted. He was not matted, prior to taking him I had another potential groomer look at them for inspection and they made a comment about how smooth his fur combed out. I noticed the same thing, how was he matted? I spent 30 minutes brushing and combing because I got tired of hearing that excuse as to why he was always bald when I picked him up. I asked her if maybe she could show me some tips and I was told by Shan that she could talk to me if I come at 3 but she had other clients coming at 2:30. Excuse me? My babies have been there since 9am! I explained that I miss my babies and would be picking them up and that the talk could wait and she then replied she needed until 3 because "the puppy" peed on himself. At this point I'm livid! When I arrived to pick my babies up, at 3. I heard her tell another person "I should have told him to come in 30 minutes" She told me she had to redo "the puppy" but when I arrived she was finishing up my oldest (she looked great, like the best job I had ever seen by Shan) And then comes my one of sons just as bare and bald with a big puff on his head, sharp choppy edges, no roundness to his head. A mess! Everybody that sees him right now is asking "What happened". I told her I wanted him to have the "Teddy Bear" in which she consistently messes up and I kept given her chance. When I asked how did my son end up peeing on himself she went on a ramble about how he was in a new place and blah blah blah, I then asked was he walked? Shan ignored me, I asked again and she stumbled over her words telling me yes but "I HAVE TO UNDERSTAND..." I didn't hear anything else after that. I am an adult & another adult should never feel comfortable telling me what I "have" to do or "have" to understand. No, I don't have to understand anything when I comes to my children besides the fact that one tried to run out and the other was barking for me not to take him in and I should've listened. After a very heated argument she walked to the back and I was walking out and she mentioned something about "Oh, he's not trying to pay me." Keep me in mind I'm already extremely upset and although my other 2 babies cuts look horrid, I was still going to pay her. Um, first of all you ran to back when I confronted you about your rambling and unprofessionalism form me trying to get an explanation of what happened, once again! Her co-worker that I have never had a conversation with and she has very dark hair came out voicing her opinions as if she mattered. Mind your business and get out of my face! It got very ugly once she used profanity and pointed her hand upward at me. I will never do business here again! My vet had concerns, my friends had concerns, and they're grandparents had concerns and I ignored them because I trusted Shan with my children but never again. I have my own assumptions of why I'm treated this way; she's constantly calling my kids "monkeys" and my babies are always the last ones ready. Monkeys? We all know what the controversy involved with monkeys and you're calling my family monkeys?? You put it together. I was never welcomed, my money was just accepted. She belched "GOOD LUCK FINDING ANOTHER GROOMER PSYCO" No, good luck with your business. My poodles are well-known & I will be sure to make sure nobody else goes through this experience.