We had a very painful appointment and they were so amazin! hearing your dog has cancer. so…read moreblessed to have found this place.

The vets and staff at this facility have an A-PLUS rating in my book! They are caring,…read moreknowledgeable, and treat our cats with the love and respect they deserve. I highly recommend this vet office!

PLEASE PLEASE do not bring your animal to Dr. Freysinger. He is downright negligent with his care…read morefor animals. He has been my pet's primary vet throughout the majority of her life. Recently my dog appeared to be experiencing some disorientation and had glassy eyes. I immediately rushed her into the Valley Animal Clinic to be seen. Dr. Freysinger was extremely hesitant to examine her despite her previously having been brought to the clinic many times before. He did not say what he thought was wrong with her or give any indication of a diagnosis and instead wrote me a prescription for eye drops. He was adamant that I give her a sedative before her next visit despite the fact that she displayed no aggressive behavior whatsoever and was clearly ill and in need of care. After giving her the drops as instructed throughout the day, she showed no improvement and I took her to another veterinarian where they informed me my dog has a serious illness that was apparently never diagnosed DESPITE REGULAR VISITS TO THE CLINIC AND DR. FREYSINGER. My dog is now losing her vision and I have a hard time believing that a trained professional was so resistant to treating an animal who was clearly in need. I also struggle to understand how he missed such a glaringly obvious illness over the course of her care at the clinic, whereas another clinic was able to diagnose and accurately treat her immediately with no understanding of her history. As an extreme animal lover, I'm appalled at how my pet was treated and cannot bear for any other pet owners to go through a similar experience with their own beloved animals. Please take your pets to a competent veterinarian and avoid Dr. Freysinger and the Valley Animal Clinic.

Genuine, sincere staff They truly care for their patients…read moreand their people I highly recommend!

These are super veterinarians and support staff at this clinic. They show great interest and…read moreconcern for my dogs and seem very qualified and current.

I'm going to be the one to give the honest review. I wouldn't suggest this clinic to a soul. Any…read moretime I've called to schedule or help I've been greeted with rudeness. Our cat was declining in health. We were able to meet e vet snd drop off for care. When we picked up the cat the vet was not present. We had yo request someone to go over the chart with us. This was in no November. I called yesterday for help. Again very snarky. I was actually referred to go see a vet at a animal hospital to assist in s passing. No referral names were given. We found a new vet. Thank goodness.

Well its with a sad heart I m writing this. Today I tried to get a kitten in to see a vet who had…read morebeen bitten by a tick. I spoke with Tara who took all the information about the kitten and said she would have to check to see if any one could see her. She would call me back. As afternoon approached and No Phone Call I decided to call back. The person answering the phone informed me Tara was out to lunch but she would let her know that I had called. Well needless to say I never received a phone call. Even to say "Sorry we cant see the kitten". Now I ask you, is this any way to run a business let alone a veterinary clinic. This certainly made me think about whether I want my rescue and my personal pets to continue going there.

Very compassionate at a difficult time. They have never seen my brothers dog until today. They…read moretreated my brother and his very loved dog with compassion and great respect. The dog was suffering with late stages of cancer and needed to be euthanized to end her suffering. I would recommend them I believe they really care about the animals and it's not just a money grab.. Thank you to the staff that assisted my brother and his dog Lucy through this most difficult time!

My dogs have gone to this vet only a handful of times but this morning my Stella (16 yo) took a bad…read moreturn and I called them. They told me they would do whatever they could to squeeze me in between appointments - it's Saturday by the way! When taking a history she got sick all over myself and my car. The staff has been so thoughtful and understanding and I am currently even wearing a pair of their scrubs. They really made me feel like they knew what I was going through and they wanted to help. Aside from excellent staff, they have transparent pricing, good availability and a knowledgeable doctor. I highly recommend this facility.

Very friendly and helpful staff that will always take the best care of you and your pet!read more

I've been taking my puppy here and they are WONDERFUL. I don't usually leave reviews, but they…read moredeserve one. I had a concern about some bumps on my puppy and the veterinarian personally called me back herself. They truly care about your pets and their needs. I highly recommend for any of your fur babies

My friend and I recently adopted a cat and we are new to the Saginaw area so we decided to go to…read moreBanfield for a checkup and any vaccines she needed. They informed us of their annual plans and although we decided against a plan, we were not pressured or guilted into any type of plan. We got the first visit free from a coupon sent through email. She got two vaccines and it was very reasonably priced. We were in and out in 15 minutes and the staff is extremely friendly and nice! We will 100% be going back!

Please listen to the other negative reviews and avoid this company like the plague. I wish I would…read morehave. They do not care about you or your animals and will frequently provide awful service and try to get as much money from you as possible.

Taking a cat to the vet is never a good time, but the staff here does their best to make the visit…read moreas painless as possible. After I sign in, the receptionists take me out of the waiting area as soon as an exam room is available. You may have to wait a little bit longer but I would much rather pass the time alone in the room with my cat rather than have her carrier be sniffed by dogs. Dr. Brinker and the techs have great bedside manner and really listen to my concerns. I feel confident in the suggestions that she makes for the plan of care and when I had to leave my cat overnight I wasn't worried. That is another service they offer; if you cannot bring your pet at the scheduled appointment time then you can drop them off before you head to work and come pick them up before their office closes. It is not the cheapest vet in the area but the pricing is still reasonable and you really get what you pay for. I've only started coming here 2 months ago but I will happily return as a loyal customer.

My Chihuahua was attacked by another dog so i rushed her to mid michigan Vet. The did not clean,…read moresanitize or shave my dog. They sent her home dirty and bloody. A week later while i was cleaning her i noticed several other bite wounds oozing. If they had cleaned her properly they may have found them and stitched them. Lolo died in my arms after we took her to another emergency vet hospital to be put down after yelping in pain and screaming in pain. DO NOT TAKE YOUR FUR BABIES HERE

Was not ready to say good bye to my Ginger Ann but she was not well I have not dealt with better…read morepeople in my life. Kind compassionate caring and real. I would recommend animal alley to anyone who has a need for a vet.

This office is a joke. Rude, snarky & catty front desk receptionists. Medicine dispensing was…read moresupposed to be for 10 days, wasn't even 2 days worth. Had to drive back the next day (34 miles & on a Friday-so good on me for catching it) & was still only given 7 days supply at that time. How about you pay me the extra $20 in gas and for my wasted time?

Would not give a simple Rx to take care of the ear condition my 11 year old great dane has battled…read morewith his whole life. Instead, I need to come in and spend $200, before the medication, for them to tell me that his ears have a yeast infection. Let me be clear, the malmetazone otic solution only costs ~$10 - $30 depending on the size of the bottle. I explained that the dog needs help, and that right now I'm now able to spend an extra $200 on top of the medication, and they wouldn't work with me at all; told me it's not legal to give it out because they haven't seen him in a year, which makes zero sense. I could literally have him put down tomorrow and they wouldn't bat an eye, but if I want to use a topical steroid to help control his itching without them making their cut, then I can go fuck myself. Terrible vet.

I have known Dr. Kay a long time. She is a great vet! She cares about your pet as if it was her…read moreown. She even calls you the next day if your pet is sick for updates. How many vets do that? I do recommend her every chance I get! Her staff to kind and helpful to everyone!