Wish I could update to zero stars. This place is a joke. Had to cancel my credit card because it got stolen...I forgot to update them so boom. a late fee. I can accept that, they are a nickel and dime type of place so I expected nothing less. Next month's bill....still a late fee. I call, pissed off, since I had already given them my new CC number over the phone. Apparently all changes have to be made in person at the club & the girl taking my credit card number on the phone neglected to mention that. Awesome! Thanks a lot girl! Whatever, I hope the $50 bucks was worth it for them. I cancelled (but still have to pay for three months). Stay far away from this place. Please. read more

Zero stars! Thieves...my mom had 2 bone marrow transplants and couldn't leave the house for almost a year because she had no immune system. She and I both called to cancel her membership due to the circumstances but they didn't care. They said she had to come in or they were going to keep charging her. She died 3 years later and they still charged her card until we were able to close the credit card down. My mom and I joined together and I just moved across the country to California and tried to cancel my account because there isn't a gym closer than 1 hour away. They are charging me for 3 more months before they will cancel my membership. I've heard so many awful things about their shady business practices, it sucks to be affected by it personally. read more

Worst place to go to, STAY AWAY ! DECEITFUL AD ! DON'T EXPECT A PRICE UNLESS YOU HAVE AN HOUR !!! I got the flyer in the mail for 10 dollars a month, so they sucked me in. I went on Friday checked in at the desk gave way to much personal info on paper, then waited for the salesman. I have been in sales for over 35 years, I was refused to be given a price?! Then this douchebag tells me its not all about money or sales, just because I'm in sales. I don't know of any other business where they won't tell you the price!! I appreciate a sales pitch and explanation of features and benefits more than most, but I didn't need it. I should have known better as I was checking in a woman who was sold earlier in they day was back to cancel. STAY AWAY, STAY AWAY, STAY AWAAAAAY !!!!! read more

D+ Rating from BBB. BBB accreditation has been revoked as of 9/25/2012. I am a member of the Turnersville location for the past year and a half. I have been trying to file a complaint with management concerning the cleanliness and upkeep of the building. I have left my contact information with the front desk five times in the past 3 months. Complaints made in person to Manager Jeff have fallen on deaf ears. I have yet to be contacted by anyone else in management. I then contacted the Customer Support center located in Berlin and was told that Cynthia, the manager in charge, would be receiving a note from the front desk operator Wendy that I needed to be contacted right away. Once again, I have yet to hear from Cynthia or anybody in management. The vibe I have gotten from this place is that once they have your money, they couldn't care less about you. Other notes: TV's don't work. 100 channels. Only about 20 get reception. Some televisions don't work at all. Parking lot size is so small that people just make their own spots. read more

This is a good place to good if you want to loss a few lbs. or just stay in shape. The gym is clean. The pool area is clean. There are plenty of equipment to use. The locker rooms are clean. There's only one little down on this is that the TVs are set to uninteresting channels. They have a daycare where you can drop off your little ones and go work out. This is a small fee. The price for a membership is avg. read more

I've been going there since 2000 and the place is always clean, the machines are always in working order, and it's never overcrowded. The owner Craig does an excellent job making it a classy looking gym. I read the other reviews and the sales pitch is kinda aggressive, but if you can get past that one annoying thing, it's a great atmosphere to go work out. I've frozen my membership a few times to check out some of the newer clubs that opened up over the years and I keep going back to FF because it's the best gym you will find. read more

I would give 0 stars. Don't trust their payment policy. They purposely try to collect late fees and run unauthorized charges to your credit card for $100's. They restrict your access to the gym once payment and late fee are due, while continually charging you for the month they are revoking your access. How can you continue to charge someone while revoking their access to the gym? How do you just charge me $200 on the dot 8 months after never returning to your gym? read more

I love the Future Fitness gyms. First off, the gyms are *very* clean and well maintained. I have lived in so many places and can honestly say that the Future Fitness gyms are some of the most clean. Secondly, the personal trainers are truly the best. I have been physically fit for my entire life, and didn't think I needed a personal trainer until last summer when I tore a ligament behind my knee. Working with the Future Fitness trainers helped me to strengthen other muscles that can help me to prevent future injuries. Third, I love how Future Fitness offers so many options for people. It's a great way to vary your exercise routine and have so much fun! I highly recommend Future Fitness. read more

the worst experience with managers! they have no skills at de-escalation. They were combative and disrespectful. They try and hold your money and make it difficult for you to be released from contracts read more

I'm not sure where to start, but in summary. DON'T sign up!!! the gym is dingy, dirty and old. It seems like grand ma redecorated the place herself. As for the equipment it is always broken, TV's dead and they are packed too close to other machines. You are constantly in someone Else's personal space while working out because of how close the machines are to each other. the staff started out as friendly and nice, but that soon changed. I admit i joined the gym because they were friendly , so i was willing to over look the fitness area and equipment, but that lasted about a year. then the managers changed and they became unfriendly and out rightly RUDE. i have visited the BERLIN location and although it is prettier than TURNERSVILLE it is still not a nice gym. the staff are rude too. the dues are too expensive and the classes are few and start at times when people who work are unable to attend. The fitness rooms are crowded and every thing seems to be so old. the bathrooms are simple UGLY. I stayed in the gym because the manager was nice but i would not advise anyone to join this gym. He has left now so the gym is ugly unfriendly and way too expensive. I am leaving the gym and cos i did not notify them 3 months in advance They get to steal my money for 2 more months. read more

Do not join this club. Managers are rude and not customer oriented. They have no compassion or understanding. All they want is money money money! They lie and commit you to a contract that is never explained to you. There are better clubs out there with better friendlier staff. read more

Zero stars! Completely unethical facilty! Absolutely horrifying experience. I was considering joining Planet Fitness, but because Future Fitness was closer to my work and was advertised as $10 a month, I endeavored join here instead .The sales staff waste about 1 and a half hours of your time on a "tour" of the facility. They are rude and condescending and refuse to give you a price for membership (or confirm that it is $10 a month). After spending an hour with the biggest douchebag sales person I have ever encountered, he told me directly that the $10 a month advertisement is just a ploy to get people in the door and that the gym is really $50 a month. Upon expressing my concern about the extra $40 a month I had not budgeted for the use of an indoor treadmill, this man, Eric, told me that I was unhealthy and an "inexperienced student" which is why I thought this was too expensive.... Against my better judgment, I joined with the rate of $10 a month under the pretense that I could switch plans after two months and become a "month-to-month" member for $37. When I attempted to make this switch, I was unknowingly charged $170!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! the "sales man" (using quotes because they should reconsider changing his title to "thievery master", Jeff, wrote down some miniscule numbers on my contact and then covered the top half of it with his had while I signed. Not until I received a receipt for $170 did I know that I had been charged this insane dollar amount for absolutely NO exchange of services. When I called to refute the charge, manager Jeff, screamed at me over the phone expressing the sentiment that "I knew he was charging me that". He then hung up on me. I wish I had read the reviews of this gym before even setting foot in that place. There is no reason why they should charge this much. The facility is old and dirty, there is only one of every machine, parking is atrocious and dangerous, and customer service is non-existent. They knowingly steal your money with their vague contracts and high pressure sales-men. Needless to say I am endeavoring to quit, however I am sure that that experience will take several years off of my life. read more

If yelp had the option of NO STARS, Future Fitness would most definitely deserve it, especially for their customer service. I believe, Yelp Users and the reviews gives all businesses the opportunity to IMPROVE. And by far, with all the negative reviews, Future Fitness are taking no steps into doing so. And should be addressed to the Manager/CEO of this particular facility, as well as the employees. 1. Employees of any business should be given an aptitude personality test before being hired.. By far, Future Fitness has the most unfriendliest and unknowledgeable employees working there. 2. Sales reps of any gym, should be welcoming, friendly, and doing their job of selling a membership. Neglecting to do so, sales representatives here, harass customers, are pushy, and have nasty attitudes when they cannot sell a membership. I wonder why? In esssence, there are plenty of other gyms to check out before considering this location. Think twice :) read more

Some of the trainers at Turnersville are absolutely amazing. I have been going to this gym for 12 years. Lately, I have discovered Lana who does spinning and a number of other group fitness classes. She understands and helps people achieve fitness at any age, and is attentive to the needs of everyone, young and old. She understands the science of fitness and is anxious to bring that knowledge to all of her classes and clients. What a role model and a dynamo! She continues to push the envelop to bring different kinds of fitness classes to the gym.My workouts have gotten a lot more interesting, and more beneficial. This is why I stay at this gym, great instructors, a lot of options for weight training and group fitness. I love the zumba classes. Who knew fitness could be so fun? read more

AVOID THIS GYM. Pretty nice gym but they oversell memberships especially in the winter. Hard to get a machine unless you go at crazy hour. The equipment is nice and is usually very clean. The sales gimmicks and contract are awful. If they eliminated it people would be much more inclined to sign up and refer friends. Rather everyone on here is complaining about how they were screwed when canceling and I am in that lot. Moved to another state and still had to pay for 3 months cancellation policy. My contract had expired but it automatically rolls over to a month to month and still carries the same ridiculous 3 month cancellation policy. DEFINITELY AVOID THIS GYM. read more

So, about 3 months ago I went in the establishment to cancel my membership. Apparently it is not that easy to just CANCEL. You must talk to some manager guy (who will undoubtedly try to find out why you are canceling, then try to talk you in to staying), so I FROZE my account instead. They still charge me $5/month. I just called to add more months to my freeze, but I have to go in to fill out a separate form...REALLY??? Can't just do that over the phone? If I had time to go into the gym, I wouldn't be trying to cancel/freeze my membership in the first place. read more

I never write a review even if it was the worst service or experience ect, but this place made me write a review. I was defiantly going to sign up for this gym because I was eager to go to get in shape and my friends go to the same one.I was in the area I asked if I could just look at the gym and come back another day (I had to be in work in an hour and did not have a full day off) and she said of course. They made me sign in and ect. Then the lady at the front desk made me fill out this form and read something about the gym and I told her that I just wanted to look at the gym and she said yes don't worry and hands me a coupon of 300 dollars off if I sign up at the gym. The guy takes me for a tour finally after waiting 20 minutes and talks to me what I wanted in the gym and services after the tour was over he pressured me to sign up immediately and said if I don't do it now I can't use the coupon the next time I came in. He turned into an aggressive salesman when I told him I just wanted to look at the gym and asked for my credit card and ID (which I did not have my card with me) Later, the manager came in and pressured me as well and forcing me to sign or do some other type of method. The original guy who took me on a tour of the gym belittle me and insulted me saying Im not motived for my health and made excuses (had cancer) I was having an anxiety attack with all the pressure and for me to be civil and calm to keep my anger to myself that i just said ill come back next time and he rolled his eyes and ripped the paper in front of me. Now i bought myself and elliptical for $150 some weights and that was the best money I've ever spend and cheaper than a years worth of gym and less the stress of them. read more

I agree with the comments below because this gym is absolutely the worst. I am not the type of person to run and trash businesses via the Internet, but after my experience with this gym and the individuals running this location I was absolutely livid. At first, I got sucked into the advertisements for the 1$ down, $10 a month deal. When I met with one of the managers for a tour of the gym and was prepared to sign-up I made it CLEAR that I would be graduating from college in December and moving shortly after. He then recommended that I not sign-up for the $1 down, $10 a month because I would then be stuck in that contract for a year. So, if I was planning on moving in 6 months, I should put 97$ down and enter into a contract for about $15 the first 3 months and then $37 a month if I continued after the first 3 months. This sounded okay with me because I remember clarifying a few times that I would be able to end the contract whenever I wanted and the manager assuring me this would be the case. I graduated in December, found a apartment in January, and went into the Turnersville Future Fitness to let them know I wanted to cancel my contract (I would be moving in March). I was made to wait an extremely long period of time until one of the managers finally met with me. I told him I would be moving in March and he explained the 90 day cancellation requirement. I told him about how when I signed-up for this gym I paid EXTRA MONEY so I would be able to cancel at any time. He said he understood, and that as long as I had a copy of my lease, it would be "no problem." I told him I would return the following week with my lease and he said, that even up until the end of February would be fine because it would be "no problem." As a side-note- as this manager was speaking with me he repeatedly looked at his cell phone while I was speaking. This is not only rude in-general, but especially when you are the manager of a business and you are speaking with a customer- you should probably put your phone away. I tried to return at the end of February and of course the manager I had originally spoken with the month before had transferred to a different location. The new general manager avoided my phone calls, until I finally showed up one day and refused to leave until a manager spoke with me. It was then that another manager tried to deal with the situation but he did not have the authority to cancel my contract. The general manager finally called me (most likely because I raised so much hell when I visited the day before). However, he refused to let me out of my contract without paying for the next 3 months. I asked to speak to the owner of the location, a customer service office, absolutely anyone above this GM, and he told me the was the highest person I could talk to. I finally got on the phone with women in the customer service department which is really nonsense, because they were even worse. They told me I was a liar because the original manager who I met with, (who said if I brought my lease it would be no problem), knows the rules and wouldn't have said that-so I must not be telling the truth. They also said when you want to cancel your contract you must sign a cancellation form 90 days before, regardless if you're moving, and I should have signed one in January. How am I supposed to know that I need to sign a cancellation form??? OBVIOUSLY, if I was told that by the manager when I first went to cancel in January I would have signed it but he never said anything about it. After all the chaos I and my mother caused at this gym the owner finally met with my mother and agreed to act like I had signed the cancellation form in Jan. when I first showed up to cancel and that only the next 2 months fees would be deducted. I do appreciate that the owner of this location understanding I was being tossed around to different managers telling me a bunch of different things and working with me (after he screamed at my mother) but this is really no way to allow a business to be run. Everyone was incredibly shady, telling me to come back and things would be no problem, but nothing added up. The essential problem is the monthly fees for this gym are already robbing customers, they're highly overpriced. And then when there is a customer service issue, as the customer I was treated absolutely horribly. I'm writing this experience in such detail because I wish I had read a review like this before I blindly signed-up for this gym. I cannot express enough how you should NOT sign-up for this poorly managed gym. read more

I called the Berlin location as I was looking to change gyms. I asked if they had a guest day pass so that I could take a Zumba class before joining....which every other gym I have ever belonged to has. I was told that classes are for members only, and he hung up. Who would want to make an irresponsible decision and make a long-term expensive commitment to a gym without trying it? We have newbies trying out my current Zumba class all the time....and are always welcome. So I will stay where I'm at! read more

Do yourself a favor. This gym is the worst of the worst. All they care aboiut is locking you in on a contract that you never agreed too. When you go to cancel it, they tell you they you signed a 33 month contract. What gym signs you up for 33 month contracts. Stay away. Do your self the favor. The people that work there are ignorant and the GM is a prick. I dont know how he even works there. There are many complaints about this company on other review site such as city search etc. I wish i would have readthe reviews before i walked into this place. I would have never gone there. RUN AS FAST AS YOU CAN FROM THIS GYM. THATS ALL THE EXERCISE YOU WILL NEED. read more

Was VERY disappointed with customer service at Turnersville location. I was shopping for a new gym and went online to check out ones that were local. I saw the online ad for Future Fitness and signed up for the 30 day free pass. An automatic email was sent letting me know that I could bring the email to any of their locations for a tour, so I headed over to check things out. I was greeted by a woman that was less than sociable that flat out told me there wasn't anyone to talk to me or walk me around, could I come back tomorrow. So I made an appt. for the next day. I arrived 5 minutes before my appt. and signed in and given the standard sheet to determine my gym needs and told someone would be with me in a few minutes. Forty five minutes later I went back up to the desk to ask how much longer and was given a attitude. Another 15 minutes go by and a gentlemen approached me and asked if I had an appt. (yes) but the girl didn't give me a name to ask for. So he told me it would be a few more minutes and then proceeded to help a couple sitting at the table next to me (and I had the appt. and had been there an addt'l 20 min). I ripped up their voucher and left. Got a call about 20 minutes later from a gentleman asking why I didn't wait; but I really wasn't really interested in the excuses. I then asked about what the $300 voucher was for, got a vague answer about services and health insurance but could not get any pricing. Not interested in the hard sell, and not interested in the attitude - totally agree with the other posts regarding deceitful sales tactics. Fortunately I didn't even get as far as the sales pitch, and not going back to find out... read more

I have been a member here for almost a year and I have enjoyed it! I signed up for the classes, which are great! The cardio kick class on Monday and Wednesday nights is my favorite. It's not easy, that's for sure. But I leave feeling awesome. read more

The people working there are slimeballs! All they want to do is take your money, and after shooting down multiple offers and their $300 coupon that expires that day he gave me a really good deal of 3 months for $10 each, or so I thought. He led me to believe I could cancel after three months but I CANT. They gave me such a run around to talk to someone, and it took multiple calls to finally get somewhere. They randomly charged my account and appalling $57 for ONE month. Now I have to give them $100+ just to cancel the membership. If he let me leave when I wanted I wouldn't be in this situation. Now he makes his commission and I'm out hundreds of dollars. DO NOT GO! Save yourself the headache and money from these slimeballs. read more

It was easier to find class schedules with the 2014 version of this web site.

This fitness center is awesome! I belong to the Turnersville location and typically go to the gym when it opens, 5 am on weekdays or 7 am on Saturdays. The equipment is clean, the trainers are talented, especially Jabari and Herb and the classes are challenging. The staff person in the morning is very nice, however some of the staff in the evening and on weekends are a little rude or non-engaging. read more

Horrendous customer service. Was a member for over 2 years and eventually stopped going... When I tried to cancel I have never experienced such dishonest and unprofessional behavior. It's not a bad gym but hopefully you never need to cancel your membership... Otherwise be prepared for quite the ridiculous process. read more

Hey all! I'd stay away from this gym. It's a big rib off! They will charge members different rates. one member may put down $300 while another has put a 1,000 yes, I said that amount!! CRAZY I KNOW!!! Also, I've had unauthorized payments taken out of my account and heard from others the same has happened to them as well! They will tell you their equipment is The Best, not true half the stuff is always broke, they will tell you they have a dr on staff - that's a lie , they will tell you the Philadelphia eagles train there, I've taken a shower there and about 3 times there has been no HOT WATER!!! The List goes on and on!!!THIS GYM IS A JOKE! STAY AWAY!! read more

I just had one of the worst experiences with the strong arm tactics used at Future Fitness while exploring the possibility of re-joining.. First of all the person who made the appointment to meet with me did not show up. After a 25 min. wait another person appeared. This person listened to nothing I had to say but robot like went through the "script" that the sales people memorize. I was expecting this because I had been a member, but this was even worse. I had left FF because my husband needs a medical facility gym and I went with him. I am ready for a more mainstream gym. I enjoyed FF and would have re-joined. I made clear from the beginning that I needed to consult with my husband but could give an answer within the day. This was not acceptable. The message is, sign now before leaving the building or pay exorbitant rates. If you think of joining, be warned: they throw a lot of numbers at you, put the pressure on in many (they think) subtle and not so subtle ways, to let you know, sign up NOW or lose. The gym is nice, not as great as the presentation would have you believe, remember, I was a member for many years. I would have liked to rejoin, but the management and their appalling tactics don't deserve any decent person to cave in to them. read more

This is by far one of the worst gyms I have ever been to in my life. The employees are rude, and inconsiderate; the staff is very forceful and pushy to get your business. I have been disrespected and humiliated on multiple occasions, and have finally had enough. I do not recommend this gym at all, in fact I recommend against it. Not to mention, the bathrooms are unsanitary. This gym does not care about your health, fitness, or wellbeing, all they care about is getting your money, and pushing you out the door. STAY AWAY FROM FUTURE FITNESS read more

$1 down and $10 a month is bogus! It's only for the first 2 months and you are locked in for an 18 month membership. Not a good experience with sales person at Turnersville location. He got so mad and stormed out of the room like a child when I wasn't willing to pay more. Wouldn't even let me complete the relinquish form. Gym is nice. Sales experience bad!!! read more

Worst Experience EVER!!! I wanted to join Future Fitness in Turnersville, NJ. I walked in with all intentions of joining the gym. I smiled at the receptionist and told her I would like to tour the facility. She barely looked at me and rudely said, "Go over there and sign in...." So I walked to the other side of desk . I saw a guest sign in and wrote my name down. I did not choose to include more information than that since I found my initial impression not so impressive. But the facility seemed nice, so I waited and waited and waited... with no one acknowledging me as I stood there. When I finally went back to the desk and asked what was I waiting for- would someone be coming? I was told, you are suppose to fill out the form. I was not told about the form, but I picked it up and it asked EVERY thing personal about me. Again, I just want to tour the facility to see if I liked it. I had all intentions of signing up- I have two other friends who just joined at the Cherry Hill location. In the meantime, another person who was a previous member, came in. Soon Jeff, the manager came down. When he saw that I did not complete the form, he took the other woman upstairs to sign up while I continued to wait. Finally, another salesperson came down. He saw that I did not complete the entire form and was immediately annoyed with me. I asked if I could see the facility and he says not at this time. He tells me that they are running a special and he is very busy. I explained that I would like a tour of the facility and would be happy to provide the information after I know I liked the gym. He refuses and proceeds to tell me that he needs to make sure that "my head is in the right place" and that I am not wasting his time because he is very busy. He said that it was important to make sure that I am a good fit for this gym because they have a limited facility and do not sign up " just anybody". So I asked him, so can you tell me how I find out if I qualify to be a member? And he told me, it's not that easy. He would need to know more about me and then he would decide. WOW!!!! Are you kidding me- I just wanted to join a gym. I was shocked that this was the sales approach for potential members... The gym needs to evaluate whether YOU are good enough to join THEIR club. I am grateful I found this out from the door before I signed up and would be forced to deal with this rude staff on a daily basis. This explains why at 5:30 pm on a week day it was empty. What is more interesting is what I found when I went online to post my review. There are hundreds of other postings about Jeff and his staff, about the rip offs, and about horrible experiences people have had at this gym. Thank God I did not give them any information or I would be paying for that now! read more

BEWARE, canceling your membership is a huge problem. Every one from the receptionist, gym manager and accounting office will not give you a straight answer about how to cancel. They all say you signed a contract and it's a 90 day notice. The bottom line is you must go in to see a manager between the hours of 10 am and 6 pm to sign a cancellation form. They will give you the run around and do every dirty trick in the book to make this process take months. Don't fall for it like I did. I tried cancelling in November. I finally signed the form in mid-February and luckily my contract was marked for a 30 (rather than 90) day cancellation. I should have read my original contract. The 30(or 90) days doesn't start until the following month so I have to pay for the entire month of March rather than from the day I signed their form. At least they can't get me for more months like I have seen from others. I closed the account that paid their dues. read more

omg..I wish I would have checked this place out before I saw this advertisement in the paper. $1 down, $10 a month for 3 months..I was told I could sign up for the 90 days and "give us" a try. Well...Well, within those 90 days, I went once. It was inconvenient for me. I broke 2 toes and couldn't get there. I requested several times to cancel the 90 day, as I would not be returning. Now, they are pressuring me tomake big payments because they said I signed a contract. These people are a rip off. The managers come offf freindly, but you can never get a hold of them to discuss your situation. They're giveing me different stories as to how to get out of the contract. Pay this amount...and we will upgrade you so that you only have to pay this amount each month. I dont want to step foot in their facilities ever again. I' mad as hell and I'm not going to take it anymore. This kind of fraud has got to stop. read more

future fitness is very tricky in their contracts and sign on fees,also when you terminate toour membership you must continue to pay for 90 dAYS AFTER termination. please consider another gym the management and owner have no real interest in anything other than continued revenue. read more