Derek was very patient, helpful & attentive for 2 days as I decided what to buy. The delivery was…read morethe very next day! Early & so wonderful! They asked where everything went & took down & put away everything before they put together my new furniture. Being 73yo was so wonderful for me. They were attentive & caring more than I have ever encountered. Thank you All!

We haven't taken delivery of our furniture yet but by the professional nature in which we were…read morehelped I have no concerns . Moving from out of state we needed a home full of furniture and knew no one. Our first visit to the area we visited multiple stores and when returned a month later to order I knew there was only one store to get it from , Gouse . Derik was our designer, he asked us the right questions, listened to our responses and then made great recommendations.

Fabulous! That's the word for Consign and Design. And not just for the decor, but for the unrivaled…read moreservice with a smile. They will help you pick furniture and decor, will look at pictures of the room you're working on, and will listen carefully to what you are trying to do. They are not pushy, they are there to advise, support, and lead you in the right direction. What color pillows would work, what would look best on your coffee table, what color to paint your walls. I bought a place with some older furnishings that I thought were worth keeping, but they needed a lift. Consign and Design helped me blend traditional with modern for a final effect that is truly breathtaking! I can't recommend them enough. Go and meet the team at Consign and Design. They will make your day!!

What a disappointment. Most items here are new and not on consignment. They are also waaaaaay…read moreoverpriced here. Even the used furnishings which clearly had damage and wear and tear, would at most be discounted only 10% or not at all. You are guaranteed to find something here but for much less money at other places and online. Worst was the customer service by an older worker who was so snooty, we couldn't wait to get out. Plenty of other options

Excellent experience with Terry. We ordered a king size bed-frame in which he delivered and helped…read moreput it together. Service was outstanding.

Annie was amazing! her honest and fun attitude made me feel welcome and comfortable ! there where…read moremany items to choose from and she made sure I found the perfect one for me! the payment option was a nice touch but the prices are already well set! Annie's yo girl!!

I've dealt with furniture concepts for years now and have always had nothing but the best results…read morewith the quality of furniture. Everyone there is helpful and tells me the truth about what i'm buying. On the other hand, I went to Kane's furniture and purchased a leather sectional that peeled apart in 6 months. I found out later that they had a class action lawsuit due to the sectional. I'll never go to Kane's again. We went back to furniture concepts and bought a leather living room set with power recliners. It has been over a year and not one issue in quality.

When we first moved to Fort Myers in July we didn't know which of the many furniture shops to trust…read moreso we went to a few. Finally, we ended up at Furniture Concept and felt we had found a group who planned to be honest and low-pressure. However, the customer service post-purchase is nothing short of a disappointment. Within two weeks our couch cushions were flattening on the corners and, unless you sat all the way on the back of the couch, you would slide right off slowly. Now nobody who sat on this couch weighs more than 200lbs so we know it was not "operator error". After getting tossed around between three people and leaving several "messages" about the problem, I finally went into the store. The fine gentleman who sold me the couch had the gall to actually tell me that he wouldn't have purchased that couch himself and that he tells his customers the same! After swearing up and down he didn't sell it to me (we consulted with BOTH salesmen the day we chose that couch), I was directed to take pictures of the problem since they're just the "middlemen" and would send them to the manufacturer's representative. Three weeks and several more unreturned messages later, I finally was told that there would be a shipment of replacement cushions that would be sent on the next shipment but that it wouldn't come in until December! As December rolled around, my calls were deflected and I was told the shipment still had not come in. I explained I had family visiting the week of Christmas and was assured the cushions would be in. Long story longer, the cushions never came until after New Years and THEY WERE NOT THE CUSHIONS I NEEDED OR SENT THEM PICTURES OF! I was told that they could do no more to help me and have not heard from them since. Summary: There are many furniture stores in Fort Myers that treat their customers the way they should be but FURNITURE CONCEPT IS NOT ONE OF THEM. Take warning if you plan to purchase here.

These guys are great! The building looks like warehouse but do yourself a favor and stop by! Prices…read moreare very competitive! We purchased a table from them over two years ago and one of the hinges failed and made opening the table impossible. We contacted Price Cutters and they sent out Kurt and his partner. They tried to fix the hinge but couldn't. They committed to find a solution and came through with replacement hinges. The table functions as when it was new! These guys rock!!! Give them a try!

This place is run by what seems to be high schoolers. The people that work here are rude and talk…read moredown on their customers. There was one situation where we were actually THREATENED by a worker!! Me and my boyfriend purchased a couch about 3 weeks ago and were told it would be delivered in a week or two. However, we had to call every single day, and got the response "I don't have an answer for you, I don't know what to tell you." We then were told 3 weeks later "to come get our refund check" and when we went in to get it, were told to leave and pushed out. I am in absolute disbelief at the way this place is so poorly run. Sean, the main guy we have dealt with, really needs to get the stick out of his behind and learn to have a sense of customer service. WOULD NOT RECOMMEND!!!

Great service with a smile....family owned and operated...they beat the best deal i found by $50…read moreand threw in free delivery,set up and free place mats...worth the trip from wherever you are...check them out!!

High quality products at reasonable prices. Long time operations that truly value customers…read more Helpful services attuned to customers requirements.

Very clean store Setup is good…read more Staff helpful Prices are fair Good selection art furniture n decor

Super happy, able to buy a beautiful Henredon sofa for my rental at a fair price!…read more Definitely will come back!

Nothing beats buying American-made! We purchased a set of outdoor furniture a couple of years ago,…read moreand recently one of the chairs' woven seats started to come apart. I called the store in North Naples and was told to email Raney. He promptly opened a warranty claim, and it was resolved within a couple of weeks. The store replaced the seat at no charge and even provided a replacement backrest for free in case I have a problem in the future. The customer service was outstanding. I highly recommend this store to anyone looking for quality furniture backed by the kind of traditional American customer service that is becoming harder to find!

The KB Patio store has an awesome selection of patio furniture and related items. Everything is…read morevery high end and very beautiful. They had couches for $10k, even 20k and more. We ultimately couldn't afford the designer patio furniture sold here and went next door to their Polywood store. After choosing over $10k in polywood items I checked Costco.com. The price was $3k lower and I was trying really hard to understand the difference in the price. The salesman was great, explaining that they provide assembly, delivery, warranty etc. But I wasn't entirely sure that was worth the difference in the price. So together we went next door to chat with the general manager. It's the same general manager for both stores. His vibe was way off. He didn't shake our hand. He didn't speak to us with respect. He made us feel poor (which we are not!!) And ultimately was unwilling to make any concessions on the price. He literally could have thrown us a $200 discount and we would have finished the deal. But we were made to feel so inappropriately low we walked out, logged straight onto Costco.com and saved a ton of money. There was no problem with the delivery or condition of the items. Assembly was simple and took only a few minutes each piece. And there was no missing hardware. Thank goodness for that. Since I apparently can't afford any extra screws. **I usually don't read reviews before leaving my own. Though I stumbled upon several other reviews for this location and their North Naples location from people with the same experiences. Nobody should be made to feel low, stupid, poor or whatever. No question is a dumb question. They literally lost $10k worth of business over how we were treated. So if you're looking for super high end furniture, don't care about the price and don't care how you'll be treated... sure go there. Otherwise I would look for some other place to shop.