Great selection of high quality items. Super friendly staff. They always have neat pieces that will…read morework for any kind of space. Great place to shop consignment!

AVOID THIS PLACE!…read more What a disappointment. Most items here are new and not on consignment. They are also waaaaaay overpriced here. Even the used furnishings which clearly had damage and wear and tear, would not be discounted when I asked. I came here a few months back and saw some items I liked. They were stupidly expensive. So I left without purchasing them. Came back again and the same items were actually priced higher. If you do come here and find something you are interested in, find out what it is and take a few pics. Then leave and do some research online. Chances are good that you will find it elsewhere for alot less. Customer service here is pretty bad. Everyone I encountered was so snooty, we couldn't wait to get out. Do you know how many good used furniture or consignment places there are in the area? TONS! Don't waste a minute here.

I am so happy with Gouse Furniture and especially the owner Tedd. My husband and I just purchased a…read morehome in Cape Coral and they have been absolutely amazing! we picked out furniture, blinds, drapes and many other things and the prices are beyond reasonable! I wish I could leave a 100 star ***** instead of a 5. Highly recommend!

Derek was very patient, helpful & attentive for 2 days as I decided what to buy. The delivery was…read morethe very next day! Early & so wonderful! They asked where everything went & took down & put away everything before they put together my new furniture. Being 73yo was so wonderful for me. They were attentive & caring more than I have ever encountered. Thank you All!

Excellent experience with Terry. We ordered a king size bed-frame in which he delivered and helped…read moreput it together. Service was outstanding.

Annie was amazing! her honest and fun attitude made me feel welcome and comfortable ! there where…read moremany items to choose from and she made sure I found the perfect one for me! the payment option was a nice touch but the prices are already well set! Annie's yo girl!!

High quality products at reasonable prices. Long time operations that truly value customers…read more Helpful services attuned to customers requirements.

Horrible experience with Patio Gallery in Naples. We were shopping for upscale pieces for our…read morelanai. We started off on a good foot with Laura, the owner. We decided on a large dining table, 6 dining chairs, a large sofa, lounge chair and tables. We made a sizable deposit and scheduled a quick delivery since nearly all pieces were "supposedly" in stock. Upon delivery, our experience changed for the worst. The table delivered was badly warped. Two of the four cushions for the sofa and chairs didn't match. Several very lame excuses were provided for the mistakes. Patio Gallery agreed to replace the cishions and table (which was apparently not in stock and was purchased from a competitor in the area). These items now needed to be ordered - 4-6 week wait time. We accepted this solution but were very disappointed. Despite our frustration, we liked the furniture we actually wanted to buy one additional lounge chair. I "foolishly" asked for a small discount on the chair in consideration for our inconvenience. Laura blew up at this request. Her response - "Oh forget it" and then suggested she pick up the furniture and give us our money back. I was stunned and now pretty pissed off. The furniture was picked up the next day. Good riddance. Thanks for nothing Patio Gallery. I think it may be time for new ownership. Current customer service is pitiful and irrational.

I've dealt with furniture concepts for years now and have always had nothing but the best results…read morewith the quality of furniture. Everyone there is helpful and tells me the truth about what i'm buying. On the other hand, I went to Kane's furniture and purchased a leather sectional that peeled apart in 6 months. I found out later that they had a class action lawsuit due to the sectional. I'll never go to Kane's again. We went back to furniture concepts and bought a leather living room set with power recliners. It has been over a year and not one issue in quality.

When we first moved to Fort Myers in July we didn't know which of the many furniture shops to trust…read moreso we went to a few. Finally, we ended up at Furniture Concept and felt we had found a group who planned to be honest and low-pressure. However, the customer service post-purchase is nothing short of a disappointment. Within two weeks our couch cushions were flattening on the corners and, unless you sat all the way on the back of the couch, you would slide right off slowly. Now nobody who sat on this couch weighs more than 200lbs so we know it was not "operator error". After getting tossed around between three people and leaving several "messages" about the problem, I finally went into the store. The fine gentleman who sold me the couch had the gall to actually tell me that he wouldn't have purchased that couch himself and that he tells his customers the same! After swearing up and down he didn't sell it to me (we consulted with BOTH salesmen the day we chose that couch), I was directed to take pictures of the problem since they're just the "middlemen" and would send them to the manufacturer's representative. Three weeks and several more unreturned messages later, I finally was told that there would be a shipment of replacement cushions that would be sent on the next shipment but that it wouldn't come in until December! As December rolled around, my calls were deflected and I was told the shipment still had not come in. I explained I had family visiting the week of Christmas and was assured the cushions would be in. Long story longer, the cushions never came until after New Years and THEY WERE NOT THE CUSHIONS I NEEDED OR SENT THEM PICTURES OF! I was told that they could do no more to help me and have not heard from them since. Summary: There are many furniture stores in Fort Myers that treat their customers the way they should be but FURNITURE CONCEPT IS NOT ONE OF THEM. Take warning if you plan to purchase here.

Cutest little place with the best owners. Many cute antiques. Also, we were telling them how we…read morewere vacationing from New York, looking for seashells. From there they talked and joked with us and gave a sand dollars!

Great store and the owners are super helpful! So many cool items, I always find something!read more

Cindy Blair was exceptionally astute in her knowledge of the store's inventory and what I was…read morelooking for. I chose a nice table that I had been searching for a few months. Ask about the military discount too.

I will never buy furniture from the regular Norris store because of the Norris Outlet store is…read moredishonest. Never!!! I bought a counsel, dresser, chairs, mattress, and nightstand. The dresser drawers never closed properly and the night stand had a severe cracked legs in half and Norris fixed it with a screw and never told me. I found out while reach over the nightstand and one hand on the top, I fell over with the nightstand. I called them ALL SALES ARE FINAL. Selling broken furniture is stealing from people. Dishonest people never prosper. Do Not Recommend.

I enjoy stopping in from time to time to have a coffee and read the paper in a quiet clean…read moreenvironment. Friendly service a television to watch and plenty of copies Florida weekly to read. Good sandwiches and salads available for lunch one of my favorite little hidey hole to disappear to when I have an hour to kill.

The sign was misleading. That's why 4 stars. It says it's open Monday to Sunday on the banner out…read morefront, however all the stores are not. The majority are not actually. So we did a lot of window shopping. There are some nice places with a lot of styles to choose from. Some prices are high and some are reasonable. A lot of floor samples for sale that look crisp and brand new. We saw signs marking 50% off sales too. We will definitely make a point to call abs come back when all the stores are open the next time we drive over to this side of the alley. The store is right off the highway, across from the miromar outlets.