The hygiene is below poor in this establishment, my young boy's watch came off his wrist in the ball pool. When I went to help him retrieve it I was appalled by what I found in the base of the ball pool. The bacteria that would have been harboured in there is unimaginable. It took numerous washes to get rid of the pungent smell from my hands.
Toilets are not monitored often enough. Inevitably in such an environment there will be toileting mishaps, but staff should understand this and a procedure adopted that will keep play areas, toilets and the café area clean and sanitised at all times.
Staff also need to pay more attention to clearing tables during busy times. During my visit I noted at least two different sets of parents/minders clearing table contents on to another table in order to have room to sit down with their coffee.
Other disturbing sights were of staff ignoring blatant bullying. One child hit another, repeatedly, while a member of staff, after noticing the incident, disappeared into a corner to look at their mobile phone. Another practice amongst staff, which in my opinion is downright vile especially in a children's environment, is the use of foul language, and in some instances crude statements, in the kitchen area. This can be heard loud and clear in the café area, where young children may be with their parents.
I would recommend stricter policies, customer care training and a visit from Environmental Health. read more