Would give Funtastic Play a ZERO rating if it were possible to do so. Given my experience today I will never return and would suggest that others take their children to other indoor play areas such as Happy Town or Jumpin Jacks.
It was difficult to find a seat, mainly due to the fact that the tables were not cleared very often. When we eventually got settled we went to get some refreshments. The waiting time should have been the first sign of extremely poor management. One person serving on a rainy Saturday afternoon. Noted a poor lapse in hygiene when the people in front asked for a tray bake which was placed on a plate by the server with their bare hands- not tongs. Hands which were not washed after handling money a few moments before! We opted for bottled water and wrapped sweets. When we actually witnessed tables being cleared the guy used his bare hands to scrape leftover food into the bin, then put his dirty hands on the barrier of the play frame of the toddler area.( A yummy, if unhygienic treat for the toddler who happens to put their mouth close to that!) The same guy was then witnessed wiping his nose with his hand and then continued to clear food without any attempt to wash his hands!
The heat and lack of air in this building today was actually dangerous. A member of our party- an adult, actually came extremely close to fainting due to the heat. A child in our party nearly had an asthma attack due to the overwhelming heat and lack of air. Others were also complaining and bringing children from the play frame to fan them. The smell of B.O. was unlike anything I have ever witnessed in any gym!! We spoke to a man who we presume was the manager. He was extremely rude and said there was no air conditioning and there was nothing to be done as it was a "closed building." As I stated, similar places such as Jumpin Jacks in Lisburn are never so dangerously hot and lacking in air. Clearly, he doesn't feel any responsibility to provide a safe environment for customers. Also noted a lack of staff supervision on the play frame. read more