I used this service for years. Never had any problems. When…read moreCOVID-19 came there were no more joint rides and the price was increased because of this They will take you to your departing airline and pick you up when you return. You must keep them informed of date time and airline service you are using. You must also have a good telephone number so the driver can contact you at the airport. .

We've always used Alex Shuttle service to and from Frankfurt. Even when we were stationed to other…read moreplaces than Ramstein we booked the shuttle to Ramstein and rented a car from post. They've always been kind, understanding we were stressed and reliable. It was always a super experience. Now I would not recommend them! We booked them to pick us up after pcsing back into Ramstein with two kids and two dogs. The flight from Texas was delayed and the airport took awhile to deliver the dogs for pick up, so we arranged to pay for the driver to wait. We hurried to the pick up spot as quickly as we possibly could with all our bagage, two dogs, teen and toddler. It was an older gentleman and he was ANGRY. So so angry. He acted as if the delay had been caused by us. We apologized and told him we had talked to dispatch and had paid extra but he seemed so hung up on his anger. We packed the van ourselves while he went to sit in the driver's seat. We got our kids and dogs into the van ourselves. I also speak German and I understood what he was saying under his breath when we were packing up the van. The drive was not pleasant. He drove uncomfortably fast. The van was so hot and awful. We did not complain. We just wanted to get to our TLA without the drama. It was so awful and we were just shocked. It was a very negative experience.