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Functional Health Solutions

5.0 (1 review)

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1 year ago

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Prime IV Hydration & Wellness - Monument

Prime IV Hydration & Wellness - Monument

4.5(4 reviews)
2.9 mi

Was recovering from the flu. Wanted a pick me up. I hadn't been out of the house in a week…read more Unfortunately, on the way to Prime IV a spray can hit my car on the highway so I had my husband call them to let them know I'd be a few minutes late. They told my husband that they tried to call me & left a message because they actually cannot do the Intro appt I booked for 1:30 because it was too close to closing time but I could do the flush. Ok... I ended up showing up at 1:33. In person, they said that it was now past the time for the flush... Why didn't they tell my husband that over the phone when he told them I'd be running late? I gave them the benefit of the doubt and made another appt... then I look at my phone log, voicemails, and messages. I did not receive any calls from them to notify me that they couldn't do the initial Intro appt & I know they have the right number because they texted me the appt time confirmation. So why lie? Why allow me to book so close to closing in the first place? and why tell my husband that I could do a flush instead when he already told you over the phone I'd be late? I could have been saved the trouble of coming in the first place if you would have actually called or not recommended the flush. Mind you, I was only 3 minutes late. Poor customer service. My advice would be to focus on the customer point of view. They're coming here to ease pain but instead it was increased. Facility looked nice though so I'm giving 3 stars.

My Prime IV Monument experience was remarkable. The staff was friendly, experienced, knowledgeable…read moreand encouraging. The place is beautiful and relaxing. If you have not tried a wellness IV this is the place to go. They will answer all your questions and help you feel at ease. I go to get the Immunity IV it helps me dodge the sickness everyone else is getting. Another bonus is you get to sit in a full body massage chair that makes you feel like a noodle and you forget you have an IV in your arm. Give it a try. You will feel more energy and a sense of calm when you walk out.

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Prime IV Hydration & Wellness - Monument
Prime IV Hydration & Wellness - Monument
Prime IV Hydration & Wellness - Monument

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Functional Health Solutions - healthcoach - Updated May 2026

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