We have been using UPR for the past 5 years for our events, and every year they are accountable,…read moreaccommodating, friendly and fair priced. Will continue to be our go to rental!

By far the best party rental service in upstate NY. I've used UPR multiple times and have no…read morecomplaints. Always on time, they're always done quickly and they ALWAYS go they extra mile with the my needs in mind. They truly are full service, and can get you almost anything. The boss man even upgraded my equipment and discounted my price. They truly are interested in doing good business and seem to put the customer first each time.

renters beware! my daughter's graduation party was almost ruined. the company came out day before…read moreset up tent, it was absolutely disgusting rust and mold all over tent, as well as multiple holes. I asked for another tent to be installed. they said they would be back in a couple of hours. they did not return until morning of party. This tent was still dirty and ripped all over. they sent a guy to go get duct tape, he returned with masking tape! it poured at her party and the tape did not hold. the tables and chairs were just bad, rusted dirty and broken.

Needed a tent / tables / chairs for an event. The service was smooth, got great advice about how…read moremuch of what I needed. Setup and take down were quick and professional. Unreservedly recommend.

APR was easy to work with but I cannot deny that they made a fairly big error the day before my…read morewedding (7.22.23). I am glad that I had confirmed a drop off day/time with them as they usually just provide a "window" and that we had rented my venue out the day before to set-up. APR had dropped off 150 butter spreaders and only 20 butter knives - it was the opposite that I needed and that was on the invoice. I caught the error while setting up and was able to get ahold of someone in the office who said they could drop off the correct number of butter knives the next day (the morning of the wedding). Everything turned out ok in the end but I am concerned for who packed the box and thought we needed 150 butter spreaders and only 20 butter knives.

Extremely disappointing and rude customer service. Was told a date and time for pick up when…read morebooking and then they called and told me a different date and time and was told to "read my invoice" (which gives an entire week window M-F) even though the sales person told me a different date and time for pick up when I booked it and asked. Was completely shocked by the conversation. Would never use them again just because one of their employees can't have a decent conversation...

Do not use Friendly Party Rentals if you actually want your rental products for your event. I had a…read morewedding in June 2026 and booked with Nicole of Friendly Party Rentals in January 2026 to ensure that we would have the things we needed (table, chairs, tent, games, beverage dispenser, etc.), as it was over father's day weekend which also aligns with many graduation parties. I confirmed via email that we were set for delivery the week of the wedding and got a response from Nicole that we were confirmed on their schedule for delivery and pick-up. The day of the event arrives and Friendly Party Rentals does not show up at the agreed time. I call, leave a message, and about an hour after they were supposed to be there, get a call back from Nicole. Nicole shares that there was some "confusion" about what day our rentals were supposed to be delivered since it was a multi-day rental. Then she tells me that they had a driver quit mid-shift and that is why the rentals were not delivered. I informed her that I still needed the tables/chairs/tent/etc. as I had people arriving ina few hours for the wedding weekend. She stated that she would call me back in 10-15 minutes to see what they could do. After multiple calls back to Nicole, she eventually called me back at 6:00p when the event was starting, told me that they would not be able to deliver the rentals and that she didn't have a solution. I informed her that we had to go to multiple stores to quickly buy tables and chairs so that we would have a place to have dinner, and that if she could get the tent and other supplies there the next day for the actual wedding that would be fine. After more excuses and the run around, I asked if there was a supervisor that I could speak to to figure things out, which Nicole was not open to and stated that she was the one to make any business decisions. As this was a stressful experience, on my wedding weekend, I became frustrated with Nicole's lack of care or empathy with the situation and she hung up the phone. My sister was eventually able to go a hold of Nicole again, who stated that I became "irate" and that they have a "company policy to not deal with people in that state". Nicole eventually agreed to a refund (as a "courtesy")of the tables and chairs since they were not needed, since we had to buy our own last minute, but that she would get the tent and other supplies delivered the next morning by 8:30a. At 8:30a on my wedding day, I get an automated email with a refund of the remaining rentals with no call, text, or email from Nicole with an explanation. After multiple attempts to get a hold of Friendly Party Rentals or Nicole, we were not successful and assumed that they were not coming, which was the case. I've waited to write my review due to seeing other people having similar issues that weekend and the following weekend and didn't want to add to the negativity, but after watching the google reviews and seeing some of the shady ways that Nicole is hiding the bad reviews and only having Google show the positive reviews, I felt it was time to add in my experience. Renters beware- Friendly Party Rentals will leave you high and dry on the day of with no care or solutions. I'm only giving 2 stars so that people actually see my review.

This company TEXTED a very last minute cancellation of a huge July 3rd order to include tent, table…read moreand chairs. The hosts were left high and dry, for what was to be a much anticipated family reunion celebration, scrambling and beyond stressed, to accommodate the many invited guests. Be advised by this review and myriad others, of their horrific business practices which appear to be their norm.

Great place for popcorn supplied. Gold Medal products are some of the finest in the industry…read more They have all the machines you need for a restaurant, popcorn supplies and a full line up of restaurant items like pots, pans, dishes, etc. This is a great place and the staff is knowledgeable about the products.

I have used the popcorn supply company for years and have never been disappointed so why am I…read moregiving it such a low review? The reason is because in 2023 they changed hands, a.k.a. new ownership. The staff is perfectly pleasant but the supplies that we used to purchase are NOT the same quality. We used the plastic apple covers for our candy apples because they stayed shut and never popped open. We loved them. However this new round never stays shut and we now have to tape them. It's too bad because the only thing I'll purchase now are the wooden sticks because they are still the cheapest price around. Sad...

So far so good. We are scheduled for a later date. Hopefully Al goes well. The purchase was smooth.read more

From the owner: Welcome to GotcHA Covered Party Rentals. We provide the best of the best party rentals in and…read moresurrounding areas. Do you have a party this weekend? GotcHA Covered Party Rentals can help you get everything you need to throw the most amazing event. GotcHA Covered Party Rentals is your local source for your party rental needs! We are located in Ontario, NY and love our community. Our party rental pros can help you plan the perfect event or party or you create your own reservation using our site. Starting and booking your party rental reservation is easy! Simply browse our equipment from either below or viewing all our equipment and then selecting your date of your party or event. Finally tell us where to arrive, place a deposit to secure your party rental, and that is it! Be ready for fun.